Procedureflow Announces NiCE CXone Integration to Deliver Real-Time Visual Guidance for Contact Center Agents
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Procedureflow announced its integration with NiCE CXone, embedding real-time, step-by-step visual guidance into the agent desktop. This integration aims to reduce average handle time, decrease escalations, and deliver consistent customer experiences. It addresses challenges like fragmented knowledge, long training cycles, and inconsistent processes. NiCE's AI monitors conversations and provides relevant Procedureflow guides to ensure accurate resolutions. This partnership enhances agents' tools and insights for better customer service.
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