ISG Report Finds Insurers Accelerate AI Adoption to Boost Agility and Personalization

Reuters
2025.12.17 16:00
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The ISG 2025 report highlights rapid AI adoption in the insurance sector to enhance agility and personalization. Insurers are restructuring due to inflation, climate risks, cyber threats, regulatory changes, and digital-first consumer demands. The report evaluates 48 providers, naming EXL, Sutherland, and WNS as leaders. Sutherland achieved the highest customer satisfaction globally. Disclaimer: This AI-generated brief by PUBT is for informational purposes only and not financial, investment, or legal advice. Original content by ISG via Business Wire on December 17, 2025.