Australia's Optus September outage independent review flags urgent process gaps
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Dec 18 (Reuters) - Optus, Australia’s second-largest telecommunications provider, said on Thursday that an independent review into its September outage found gaps in process, accountability, and escalation and information protocols that need urgent attention.A technical failure at Optus on September 18 had disrupted emergency call services, impacting 600 people and leaving four people dead.
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