Singtel subsidiary Optus accepts 21 recommendations after September outage
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Singtel subsidiary Optus has accepted 21 recommendations following an independent review by Dr. Kerry Schott after a Triple Zero services outage on 18 September 2025. The outage affected South Australia, Western Australia, the Northern Territory, and part of New South Wales. The recommendations aim to improve Optus' culture, emergency call services, and device behaviour. Optus chairman John Arthur and CEO Stephen Rue committed to making necessary changes and regularly reporting progress to restore confidence in the network.
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