Five9: Benefiting from Cloud CCaaS Migration and Integrated AI to Support a Buy Rating
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Needham analyst Scott Berg maintains a Buy rating on Five9 (FIVN) stock, citing its strong position in the cloud-based contact-center-as-a-service (CCaaS) market. Berg highlights the shift from on-premises systems to cloud solutions as a growth driver, and notes Five9's integration strengths and AI capabilities as differentiators. Despite longer sales cycles due to AI pricing complexities, Five9 is poised to benefit from increased spending on contact-center platforms.
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