Costco finally retires decades-old system following years of complaints

FOX Business
2026.02.16 01:17
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Costco is retiring its outdated ordering system for custom cakes and deli trays, allowing customers to place orders via its mobile app and website. This upgrade aims to streamline the ordering process, which previously required in-store visits to fill out paper forms. The new system will include customizable options and is expected to be available by the end of 2026. CEO Ron Vachris expressed excitement about the digital transition, which addresses customer complaints about the previous process.