<img src="https://imageproxy.pbkrs.com/https://api2.sgx.com/sites/default/files/2026-03/Screenshot%202026-03-24%20102017_1.png?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" width="1675" height="401" original-src="https://imageproxy.pbkrs.com/https://api2.sgx.com/sites/default/files/2026-03/Screenshot%202026-03-24%20102017_1.png"/>10 Questions for GXS1. What makes GXS Bank different from traditional banks, and what is one misconception people commonly have about digital banks in Singapore? <ul><li>GXS Bank is a technology-led digital bank, bringing together the strengths of human expertise and empathy with new technologies such as artificial intelligence (AI) that can help us scale faster. Customers can access the full suite of GXS banking services in-app, with help available when they need it—without having to find a bank branch.</li><li>Some may think a digital bank runs just on AI and data, but behind GXS Bank are hundreds of people with a shared mission: to make banking better and more inclusive for everyday consumers and small businesses. </li><li>Digital banks such as GXS Bank also hold a banking license issued by the Monetary Authority of Singapore. This means that we comply with the same regulatory requirements and standards as traditional banks, be it in risk management, cybersecurity, data protection or customer fair dealing. </li><li>Being built from scratch in the digital era has however enabled us to implement best practices and rethink how we can make banking better. Take the design of our flagship savings account as an example. To make our customers’ money work harder for them instead of eroding their savings with fees, the GXS Savings Account credits interest daily, and does not have a minimum balance requirement.</li></ul> 2. As one of two full Digital Bank licensees in Singapore which enables it to serve both retail and wholesale customers, what are GXS Bank’s key strategies to capture market share and drive growth for its business?<ul><li>Our strategy is guided by our first principles: what are pain points that we are trying to solve for customers and how can we leverage our strengths to do so?</li><li>We have a unique advantage of being part of a regional digital bank network that includes our subsidiary GXBank in Malaysia, our minority stake in PT Superbank in Indonesia, and a regional ecosystem that includes Grab and Singtel.</li><li>We invested in building regional technology and product stacks, which enabled us to build and launch all three digital banks within two years of each other. Having these regional infrastructures also enable us to share new innovations and roll out new products and services quicker across the different markets.</li><li>For example, in Singapore, we launched the GXS Savings Account in 2023 with a feature called Saving Pockets. Saving Pockets run like sub-accounts within the GXS Savings Account, enabling customers to manage their finances without having to track multiple bank accounts. With our shared regional product capabilities, GXBank in Malaysia and Superbank in Indonesia also launched their deposit product with the same Pockets mechanism.</li><li>Another significant strategic pillar for us is our ecosystem. The combined data insights, resources and expertise of Grab and Singtel enables us to build cost-effective, data-informed products that address our customers’ needs.</li><li>The third strategic pillar for us is our continued investment in artificial intelligence (AI). Productivity gains through AI enables our team to free up headspace to experiment and test new innovations that could benefit customers. </li></ul><img src="https://imageproxy.pbkrs.com/https://api2.sgx.com/sites/default/files/2026-03/Picture1_2.png?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" width="528" height="320" original-src="https://imageproxy.pbkrs.com/https://api2.sgx.com/sites/default/files/2026-03/Picture1_2.png"/>3. How has the acquisition of Validus Group’s Singapore business accelerated GXS's entry into the trade finance and working capital loan segments?<ul><li>With GXS Capital (formerly branded as Validus Capital) fully integrated into the Bank, we now offer a comprehensive suite of credit products for micro, small and medium-sized businesses (MSMEs) in Singapore. </li><li>Businesses in the early stages of growth are often interested in the GXS Biz Account, our interest-bearing operating account and the GXS FlexiLoan Biz, an unsecured flexible business loan that functions as a line of credit. <ul><li>With the GXS Biz Account, they can make their spare funds work harder for them while the GXS FlexiLoan Biz provides them with a certainty on the credit that is available to them. </li></ul></li><li>Companies who are looking for supply chain financing can also do so with GXS Bank through GXS Capital. These SMEs can convert their unpaid invoices and purchase orders to cash within a day, and with minimal documentation required. GXS Capital also offers other innovative lending solutions, such as working capital loans and revenue-based merchant financing.</li><li>Through the enhanced product capabilities from our acquisition of GXS Capital, we have also been able to tailor our products to meet the needs of SMEs in specific industries. For example, through our partnership with point-of-sale platforms, loans held by our business banking customers in the food and beverage industry can be repaid automatically from their earnings.  </li></ul>4. To drive sustainable growth through 2026, what are some key initiatives for GXS Bank?<ul><li>Driving sustainable growth means putting customers at the centre of everything we do. Our focus is on building digital banking experiences that are simple, accessible, and that solve real-life pain points, especially for those who have been underserved by traditional banks. We believe that when we solve for the underserved, we make banking better for all customers. </li><li>In 2026, we are doubling down on our ecosystem banking experience. We want to strengthen the benefits-flywheel for consumers and businesses who use our ecosystem platforms or work with our partners. This could include boosted reward points when they transact on Grab, or pre-approved loans for businesses, which provides certainty of credit that they can access as and when they require.</li><li>As a digital bank, we also believe in being where our customers are so that they do not need to come to us. Part of our ecosystem strategy is to embed financial services in digital touchpoints that they are using. An example of this is our partnership with point-of-sale platforms to provide financing to businesses in the food and beverage industry through these partners’ platforms. In 2026, we will continue to expand our ecosystem of partners in both the business-to-business and business-to-consumer spaces.</li></ul><img src="https://imageproxy.pbkrs.com/https://api2.sgx.com/sites/default/files/2026-03/Picture2_1.jpg?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" width="333" height="445" original-src="https://imageproxy.pbkrs.com/https://api2.sgx.com/sites/default/files/2026-03/Picture2_1.jpg"/>5. Given that close to 20% of FlexiLoan customers have little or no credit history, how does GXS Bank leverage proprietary Grab and Singtel ecosystem data to achieve strong returns on this segment compared to traditional credit bureau-based models? <ul><li>By combining alternative data, including ecosystem data, with traditional credit bureau information, GXS Bank can assess creditworthiness with a broader set of signals. This has been a catalyst for us to improve credit access for Singaporeans. Through our proprietary credit assessment models, we are able to assess applicants who may otherwise have had the door closed on them simply because they do not have sufficient credit history.  Those who may fall through this crack in credit access include consumers who are self-employed or working in the gig economy and small businesses such as sole proprietorships. </li><li>In both retail and business banking, we have seen that the majority of our customers in this segment are disciplined in repaying their loans. This affirms to us that what everyday consumers and small businesses need, is better access to credit.</li></ul> 6. How does GXS measure success beyond customer numbers? <ul><li>Our primary goal is to deliver banking experiences, products and features that make sense for our   customers. As a Bank, we also have the responsibility to grow steadily and sustainably so that we can serve our customers through the years. </li><li>As our first principle, we stay focused on solving real customer problems, using technology and our ecosystem strengths wisely. Business and customer growth are by-products of achieving our goal. In Singapore, we doubled our revenue and tripled our loan book from 2024 to 2025.</li></ul><img src="https://imageproxy.pbkrs.com/https://api2.sgx.com/sites/default/files/2026-03/Picture3_0.png?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" width="530" height="318" original-src="https://imageproxy.pbkrs.com/https://api2.sgx.com/sites/default/files/2026-03/Picture3_0.png"/>7. What have been some key challenges in growing a digital bank so far?<ul><li>Our customers expect service at their fingertips. Without a physical network, we knew that we had to plan for diverse scenarios to ensure that our technology infrastructure is resilient, with the necessary contingencies in place.</li><li>With scam threats always evolving, it is also important that we are always vigilant and ready to protect our customers. Part of this is making sure that customers have the right information and resources to safeguard themselves, especially as bad actors perpetuate scams to take advantage of unwitting consumers and businesses. We do this by sending out regular customer communications on trending scams to help our customers identify and avoid falling prey to them. </li><li>Above and beyond customer education, we have a dedicated task force at GXS Bank that looks at how we can provide intervention measures to thwart scammers who are trying to defraud our customers. </li></ul> 8. How is AI shaping product development at GXS today?<ul><li>We see AI as an extension of our team. AI is used across the Bank to free up time for our people on higher-value matters and to amplify and augment their work. </li><li>In the area of product development, AI has been a game changer for our team of data analysts and technologists. AI powers much of what we do, whether we are extracting insights from data, sharpening our risk models, iterating our bank app and products or interacting with our customers. </li><li>For example, today our coders can use generative AI (Gen AI) to generate code and resolve customer queries, saving them significant time from coding from scratch. Gen AI has also raised the bar on what our colleagues without technical expertise can do. Our business teams can use Gen AI to create a design prototype based on their business hypothesis to visualise how a banking journey for a new product could look like. This has helped us to refine our ideas and innovate for our customers at a faster pace.</li></ul> 9. What are key areas where GXS is investing heavily to support long‑term scale?<ul><li>We have three growth engines that we continue to invest in. </li><li>The first is AI. Being digital native, GXS Bank’s modular technology and data infrastructures are already set up to maximise AI’s potential. We embed AI to solve customer pain points and support our people—and we continually review our infrastructure, frameworks and policies so we can use AI ethically and mindfully, while staying future-proofed.</li><li>Our second growth engine is our people’s expertise and passion, along with their desire to make a change in banking. As we increase the number of AI tools that we are using at the Bank, we want to ensure that our people advance in their AI knowledge. To that end, we have been enhancing our AI training programmes, from on-the-job training to regular regional AI Days where we showcase how different colleagues are using AI. These initiatives help equip and inspire colleagues across the region to use AI confidently in their day-to-day work.</li><li>The third growth engine for us is our ecosystem. We are part of an ecosystem that includes Grab and Singtel, which serves more than 50 million people in Southeast Asia. The resulting data insights help us design better products and strengthen our credit assessment models without compromising our risk appetite. And by leveraging ecosystem channels—such as the Grab app and Singtel retail stores—we can reach more customers at a lower acquisition cost, helping us keep products affordable and scale sustainably.</li></ul> 10. What’s one bold bet GXS is making for the future of banking?<ul><li>We believe that digital banks will eventually be the primary mode of banking for the digital generations.</li><li>Customers will expect the same level of intuitive digital service experiences from banks as with other online journeys, from the way they engage on social media to the reliance on their mobile devices to make payments in the physical and online world. </li><li>Customers will expect banking to be at their fingertips and there when they need it. Our aim is to be the bank in their pocket and on the apps they use daily. </li></ul>10 in 10 – 10 Questions in 10 Minutes with Leading CompaniesDesigned to be a short read, 10 in 10 provides insights into leading companies through a series of 10 Q&amp;As with management. Through these Q&amp;As, management will discuss current business objectives, key revenue drivers as well as the industry landscape. Expect to find wide-ranging topics that go beyond usual company financials.For more, visit sgx.com/research.For more company information, visit https://www.gxs.com.sg

FINX

GXS Bank, a technology-led digital bank in Singapore, differentiates itself from traditional banks by combining human expertise with AI technology. It offers a full suite of banking services via an app, emphasizing inclusivity for consumers and small businesses. GXS Bank holds a banking license from the Monetary Authority of Singapore, ensuring compliance with regulatory standards. Key strategies for growth include leveraging regional networks, innovative product offerings like the GXS Savings Account with Saving Pockets, and integrating GXS Capital for enhanced credit products tailored to SMEs. The bank aims to address customer pain points and drive sustainable growth through AI and strategic partnerships.

10 in 10 with GXS Bank - The Strategy Behind a Digital-First Bank