Dear Customer: Greetings. Regarding the recent sudden failure of the upstream trading system that caused abnormal platform orders, we extend our sincerest apologies to you. This issue originated from an abnormality in the upstream service provider's system, which affected your trading experience. We deeply regret this and fully understand your concerns and inconvenience.
As a gesture of apology, we have applied for a HKD 200 platform fee deduction card (usable 20 times) for you. If you accept this solution, the relevant benefits are expected to be credited within 15 working days. Thank you for your understanding and support. We will continue to invest and make every effort to improve the stability of our systems and services, providing you with more reliable long-term support.
Losses over $1000 and you only compensate HKD 200, and it has to be used in 20 installments?? @Longbridge Community Admin
$Amazon(AMZN.US)$Tesla(TSLA.US)$Invesco QQQ Trust(QQQ.US)
Who is responsible for the loss @Longbridge Community Admin @Longbridge
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