Personal privacy "exposed" on express delivery slips? Cainiao customer service: Self-sent at the station is printed by the outlet

Zhitong
2025.07.11 08:10

Today, the topic "Your privacy is exposed on the express delivery order" has topped Weibo's trending searches. According to media reports, when mailing packages at Cainiao Post Station, some consumers found that the recipient's real name, phone number, and other information were fully written on the express delivery order, especially the phone number, which was not replaced with "*". Sina Technology consulted Cainiao customer service regarding this matter. The customer service representative stated that when consumers send packages at Cainiao Post Station, the station staff usually print the express delivery order, and then the delivery company partnered with the station picks up and sends out the package. If sending through Cainiao Guoguo and choosing the door-to-door pickup option, consumers can select the privacy protection service