With the entry of AI agents, how will SERVYOU reshape the financial and tax service industry?

On August 28, SERVYOU (603171.SH) held a product launch event themed "The New Era of Financial and Tax Digital Intelligence Agent," officially introducing its Agentic platform for the financial and tax industry—"Digital Intelligence Workshop." At the event, the company not only showcased this new product but also further elaborated on the progress and future plans of its AIBM strategy.

To understand the strategic significance of "Digital Intelligence Workshop," it is essential to clarify the business structure of SERVYOU. Since its establishment in 1999, the company has formed a dual-driven pattern of digital government services aimed at the government (G-end) and digital financial and tax services aimed at enterprises (B-end).

The G-end business is the company's ballast. As one of the core suppliers of the national Golden Tax Project, SERVYOU has been deeply involved in the system construction of the Golden Tax Phase III and IV. This part of the business provides the company with a stable source of income and profound industry understanding.

On the other hand, the B-end business, especially the SaaS services aimed at small and micro enterprises and financial and tax service institutions, is the core engine of the company's current growth. As the policy environment of "governing taxes with data" matures, B-end clients' demand for efficiency improvement and compliance management is becoming increasingly urgent, which is precisely the battlefield that "Digital Intelligence Workshop" is entering.

AIBM Strategy Implementation to Solve Domain Challenges

Currently, general large models face common issues such as insufficient knowledge and weak logical reasoning capabilities when dealing with the highly specialized financial and tax field. The knowledge system of the financial and tax industry is highly specialized and has extremely high accuracy requirements, making it difficult for general large models to directly meet its application needs.

Against this backdrop, SERVYOU has built an AIBM digital intelligence ecosystem based on its "Xiyou" financial and tax domain large model. According to the company's management shared at the meeting, this ecosystem has achieved phased results after six months of development.

• Technical Foundation: A technical foundation has been established with "general large model adaptation tools + financial and tax industry big data knowledge base + multi-agent reasoning models."
• Value System: AI digital employees enhance basic practical efficiency, and digital compliance consultants provide risk warning and planning. Data shows that in the first half of 2025, the number of new clients and new revenue from the company's advanced compliance products increased by over 100% year-on-year.
• Operational Ecosystem: Financial and tax service institutions are supported through models such as "tool empowerment + operational empowerment + joint management," where the renewal rate of managed institutions under the joint cloud model increased by an average of 15%.

Core Product "Digital Intelligence Workshop": Restructuring Human-Machine Collaborative Work Model

The core of this launch event was the official debut of the "Digital Intelligence Workshop" Agentic platform. This platform aims to address common pain points in the financial and tax service industry, such as low human efficiency, high operational costs, and difficulty in standardizing service quality.

The platform consists of a product matrix of "cockpit + digital intelligence accounting + digital compliance consultant," dedicated to creating a new collaborative work model between humans and machines, with the goal of controlling the model's hallucination rate to below 10%. The company's objective is to assist 50,000 financial and tax service institutions nationwide in improving efficiency and to build AI financial departments for millions of small and medium-sized enterprises At the press conference, SERVYOU shared the pilot data of "Smart Accounting." The pilot covered 2,000 enterprises across 10 industries, and the results showed that operational efficiency reached 10 times that of traditional accounting, with an accuracy rate exceeding 90%, while helping institutions reduce labor costs by 60%. The company believes that this model will shift customers' payment habits from "paying for tools" to "paying for results or digital labor."

Extension and Outlook: Government Services and Trillion-Yuan Market Space

In addition to enterprise services, SERVYOU has begun to expand its Agent services to the government and people's livelihood sectors, such as individual tax optimization, social security planning, and pension calculation scenarios.

This strategic layout and product launch align with the current policy and market environment.

• Policy Level: The country is promoting the refinement of financial and tax supervision. Meanwhile, the State Council issued the "Opinions on Deepening the Implementation of the 'Artificial Intelligence+' Action" on August 26, clearly stating the need to accelerate the popularization of intelligent applications.
• Market Level: The financial and tax service industry is shifting from scale competition in basic bookkeeping to value competition covering the entire lifecycle of enterprises. According to the company's 2025 semi-annual report, sales returns from AI products such as Smart Accounting and Smart Compliance Consulting have accounted for 26.59% of its smart financial and tax business.
• Development Space: Data from the referenced Sullivan report at the press conference indicates that by 2028, the market size of the domestic financial and tax AIBM ecological service industry is expected to reach 390.73 billion yuan.

The launch of the "Smart Workshop" is not only a technological update but also a deeper reshaping of the business model. The company's management stated that the platform aims to drive the customer payment model from the traditional "paying for tools" to "paying for results or digital labor." This shift implies a higher willingness to pay from customers and a higher average transaction value, which also explains why this product became the fastest-growing business during its trial sales phase.

This point is supported by data in reports from research institutions. The report from Zhongtai Securities shows that SERVYOU's B-end business is undergoing a transformation from basic financial and tax practices to high value-added services. The market recognition of the company's compliance tax advantage business is high, and it has entered the stage of large-scale promotion.

Overall, from deepening the AIBM strategy to implementing the "Smart Workshop," SERVYOU is attempting to play a more active role in the digital transformation of the financial and tax industry through technological innovation and ecological construction