An average of 38.7% of seats are locked. Jiangsu Consumer Protection Committee summoned 10 airlines to demand rectification within a deadline

The Jiangsu Provincial Consumer Protection Committee recently conducted a special investigation on flight seat locking and announced the results today (November 26). This investigation selected 10 domestic airlines as subjects, including China Eastern Airlines, China Southern Airlines, Air China, Hainan Airlines, Xiamen Airlines, Shenzhen Airlines, Shandong Airlines, Sichuan Airlines, Spring Airlines, and Juneyao Airlines. Through actual ticket purchases and online seat selection by consumers, the official ticket purchasing apps of the aforementioned airlines were examined, focusing on seat locking ratios, seat locking ranges, redemption models, and customer service explanation standards