Uber Eats, DoorDash Interface Changes Reduced Tips by $554 Million, DCWP Says
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Uber Eats and DoorDash's interface changes have led to a $554 million decline in tips for delivery riders, as reported by New York City's Department of Consumer and Worker Protection (DCWP). Average tips dropped from $3.66 to $0.76 following the changes. The DCWP will enforce new requirements starting January 26, mandating delivery apps to restore tipping options, including a 10% tip and custom amounts. These changes affect only New York City consumers and will also apply to grocery delivery apps like Instacart.
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