<div id="readability-page-1"><div>[LONDON] HSBC CEO Georges Elhedery said people will remain central to banks, even as artificial intelligence becomes ubiquitous.His remarks come as many CEO comments in recent weeks have rattled staffers about the future of the industry. “I need human judgment, I need human decision-making, I need human accountability at the core,” he said. He said that AI would allow for a revolution in the way banks served their clients, with the potential for productivity gains and hyper-personalised services.However, he insisted people were still key, and that it could even mean more hiring in the future.Many banks have announced plans to cut jobs in recent months, as they prepare to implement AI to make tasks faster and more efficient.When Standard Chartered said it planned to eliminate jobs, its CEO, Bill Winters, sparked controversy after noting that AI would lead to the replacement of what he termed “lower-value human capital”.He subsequently apologised for his remarks.Bloomberg has reported that HSBC is weighing the cutting of as many as 20,000 roles, or about 10 per cent of its workforce in the coming years, as a result of AI.“The bank of the future means more capabilities,” Elhedery said.“I would like to be able to accelerate and bring forward a lot of ambitious deliverables we have for the future, and that requires investment, and that is job creation.”HSBC is working to integrate AI in its business and is already using it for know-your-customer compliance checks, among other functions, he added. BLOOMBERG</div></div>

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HSBC CEO Georges Elhedery emphasized that human judgment remains vital despite AI integration, asserting that people are central to banking. While acknowledging AI's potential for productivity and personalized services, he insisted on the need for human accountability and suggested future hiring needs. This contrasts with recent industry trends of job cuts, such as Standard Chartered's controversial remarks, though Bloomberg reports HSBC may still cut up to 10% of its workforce.

- HSBC CEO Georges Elhedery emphasized the importance of human judgment and decision-making in banking, even with the rise of artificial intelligence (AI).  
- While he acknowledged that AI could enhance productivity and client services, he suggested that it might lead to future job creation at HSBC, despite the potential for job cuts as seen in other banks.  
- Elhedery stated that HSBC is committed to integrating AI in its operations, currently utilizing it for compliance checks, indicating a shift towards more capabilities in the banking sector.

‘Human judgment’ is vital even with AI’s introduction, HSBC CEO says