<p>Upland Software, Inc. (UPLD) 采取了一项战略举措，通过推出 Sidekick，一个专为高度监管行业设计的 AI 驱动的代理助手，来增强呼叫中心的运营。这个创新解决方案利用生成式 AI 技术，实时向代理提供合规和上下文化的知识，从而改善客户体验并保持准确性。Sidekick 的推出恰逢 Upland Software 面临市场挑战，并寻求捍卫和扩展其在监管行业中的地位的关键时刻。</p>
<p><img src="https://imageproxy.pbkrs.com/https://lh-prod-oper-pub-opercenter.s3.amazonaws.com/discovery-image/compress-1a46a13274420001.png?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://lh-prod-oper-pub-opercenter.s3.amazonaws.com/discovery-image/compress-1a46a13274420001.png"/></p>
<p>Sidekick 的主要功能包括 AI 搜索，能够与现有知识库连接，Smart Snippets 提供来自 Panviva 的数字协调器生成的 AI 摘要，以及现代浏览器扩展界面。该解决方案专门设计为渠道特定和受众特定，具有动态标记功能以捕获能力和基于元数据的多维结果。基于 Panviva 在知识管理领域超过 20 年的经验，Sidekick 旨在通过使代理更高效地访问信息，同时在医疗、公共事业和银行等行业保持合规，来改善客户体验。</p>
<p>Sidekick 的推出时机对 Upland Software 来说尤其具有战略意义。它满足了呼叫中心对 AI 驱动效率日益增长的需求，同时保持合规的护栏，这是监管行业中的关键差异化因素。通过利用 Panviva 在医疗、公共事业和银行领域的现有客户基础，Upland 可以通过追加销售机会降低客户获取成本。此外，产品的推出使 Upland 能够在 AI 转型浪潮中捕获价值，同时利用其既有的知识管理基础设施。</p>
<p>然而，产品的推出伴随着显著的执行风险。Upland 能否有效地将这一创新货币化将取决于在竞争市场中的定价策略、客户采用的速度以及与既有竞争对手和新兴 AI 原生解决方案的技术差异化。对合规驱动的 AI 策划的重视，加上 Panviva 在监管行业的二十年专业知识，可能提供可持续的竞争优势。然而，产品的成功最终将取决于 Upland 能否向客户展示明确的投资回报，并有效地将这些能力货币化，以改善其财务状况。</p>
<p>总之，Upland Software 推出的 Sidekick 代表了其在呼叫中心管理市场向 AI 驱动解决方案的战略转型。通过利用其既有的知识管理专业知识并拥抱 AI 技术，Upland Software 处于有利位置，能够帮助组织利用 AI 的力量，同时保持合规并改善整体客户体验。随着 AI 革命继续重塑各个行业，Upland Software 对创新和适应能力的承诺将在推动其长期成功中至关重要。</p>

UPLD

<p>Upland Software 推出了 Sidekick，这是一个为受监管行业的呼叫中心提供的人工智能助手。该解决方案通过为代理提供实时、合规的知识来提升客户体验。主要功能包括 AI 搜索和智能片段，旨在提高效率，同时在医疗和银行等行业保持合规。此次发布旨在应对市场挑战，并利用现有客户基础创造追加销售机会。然而，成功取决于有效的货币化、客户采纳速度以及在竞争激烈的市场中的差异化。总体而言，Sidekick 使 Upland 能够在呼叫中心管理的人工智能转型中占据有利位置</p>

<p>Upland Software, Inc. (UPLD) has made a strategic move to enhance contact center operations by launching Sidekick, an AI-powered agent assistant designed for highly regulated industries. This innovative solution leverages generative AI technology to deliver compliant and contextualized knowledge to agents in real-time, improving customer experience and maintaining accuracy. The launch of Sidekick comes at a critical juncture for Upland Software, as the company faces market challenges and seeks to defend and expand its position in regulated industries.</p>
<div class="lb-trans"><p>Upland Software, Inc. (UPLD) 采取了一项战略举措，通过推出 Sidekick，一个专为高度监管行业设计的 AI 驱动的代理助手，来增强呼叫中心的运营。这个创新解决方案利用生成式 AI 技术，实时向代理提供合规和上下文化的知识，从而改善客户体验并保持准确性。Sidekick 的推出恰逢 Upland Software 面临市场挑战，并寻求捍卫和扩展其在监管行业中的地位的关键时刻。</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://lh-prod-oper-pub-opercenter.s3.amazonaws.com/discovery-image/compress-1a46a13274420001.png" alt="" original-src="https://lh-prod-oper-pub-opercenter.s3.amazonaws.com/discovery-image/compress-1a46a13274420001.png"/></p>
<p>Sidekick's key features include AI Search, which connects with existing knowledge bases, Smart Snippets providing AI-generated summaries from Panviva's Digital Orchestrator, and a modern browser extension interface. The solution is specifically designed to be channel-specific and audience-specific, with dynamic tagging capabilities for competency capture and metadata-based faceted results. Building on Panviva's 20+ years of experience in knowledge management, Sidekick aims to improve customer experience by enabling agents to access information more efficiently while maintaining compliance in sectors such as healthcare, utilities, and banking.</p>
<div class="lb-trans"><p>Sidekick 的主要功能包括 AI 搜索，能够与现有知识库连接，Smart Snippets 提供来自 Panviva 的数字协调器生成的 AI 摘要，以及现代浏览器扩展界面。该解决方案专门设计为渠道特定和受众特定，具有动态标记功能以捕获能力和基于元数据的多维结果。基于 Panviva 在知识管理领域超过 20 年的经验，Sidekick 旨在通过使代理更高效地访问信息，同时在医疗、公共事业和银行等行业保持合规，来改善客户体验。</p>
</div><p>The timing of Sidekick's launch is particularly strategic for Upland Software. It addresses the growing demand for AI-powered efficiency in contact centers while maintaining compliance guardrails, a critical differentiator in regulated sectors. By leveraging Panviva's existing customer base in healthcare, utilities, and banking, Upland can reduce customer acquisition costs through upsell opportunities. Additionally, the product launch positions Upland to capture value from the AI transformation wave while utilizing its established knowledge management infrastructure.</p>
<div class="lb-trans"><p>Sidekick 的推出时机对 Upland Software 来说尤其具有战略意义。它满足了呼叫中心对 AI 驱动效率日益增长的需求，同时保持合规的护栏，这是监管行业中的关键差异化因素。通过利用 Panviva 在医疗、公共事业和银行领域的现有客户基础，Upland 可以通过追加销售机会降低客户获取成本。此外，产品的推出使 Upland 能够在 AI 转型浪潮中捕获价值，同时利用其既有的知识管理基础设施。</p>
</div><p>However, the product launch comes with notable execution risks. Upland's ability to monetize this innovation effectively will depend on pricing strategy in a competitive market, speed of customer adoption, and technical differentiation against both established competitors and new AI-native solutions. The emphasis on compliance-driven AI curation, combined with Panviva's two-decade expertise in regulated industries, could provide a sustainable competitive advantage. Nevertheless, the product's success will ultimately depend on Upland's ability to demonstrate clear ROI to customers and effectively monetize these capabilities to improve its financial position.</p>
<div class="lb-trans"><p>然而，产品的推出伴随着显著的执行风险。Upland 能否有效地将这一创新货币化将取决于在竞争市场中的定价策略、客户采用的速度以及与既有竞争对手和新兴 AI 原生解决方案的技术差异化。对合规驱动的 AI 策划的重视，加上 Panviva 在监管行业的二十年专业知识，可能提供可持续的竞争优势。然而，产品的成功最终将取决于 Upland 能否向客户展示明确的投资回报，并有效地将这些能力货币化，以改善其财务状况。</p>
</div><p>In conclusion, Upland Software's launch of Sidekick represents a strategic pivot towards AI-powered solutions in the contact center management market. By leveraging its established knowledge management expertise and embracing AI technology, Upland Software is well-positioned to help organizations harness the power of AI while maintaining compliance and improving overall customer experience. As the AI revolution continues to reshape industries, Upland Software's commitment to innovation and adaptability will be crucial in driving its long-term success.</p>
<div class="lb-trans"><p>总之，Upland Software 推出的 Sidekick 代表了其在呼叫中心管理市场向 AI 驱动解决方案的战略转型。通过利用其既有的知识管理专业知识并拥抱 AI 技术，Upland Software 处于有利位置，能够帮助组织利用 AI 的力量，同时保持合规并改善整体客户体验。随着 AI 革命继续重塑各个行业，Upland Software 对创新和适应能力的承诺将在推动其长期成功中至关重要。</p>
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Upland Software 推出 AI 驱动的 Sidekick：联络中心的颠覆者