<div id="readability-page-1"><div>Dublin, Feb. 26, 2025 (GLOBE NEWSWIRE) -- The &#34;Predictions for CX Transformation, 2025 to 2026&#34; report has been added to ResearchAndMarkets.com's offering.The 2024 Contact Center Customer Perspectives survey, published in March 2024, unveiled that improving employee engagement, brand equity and customer loyalty, and automating business processes remain top priorities in 2024-2026.Improving the customer experience (CX) and employee experience (EX) are top of mind again in 2025. This is not surprising as the research shows a direct correlation between a heightened EX directly impacting CX in ways from increased brand loyalty to revenue production. The difference moving into 2025 and forward is the leveraging of technologies such as AI and generative AI (GenAI) in a more precise and prescriptive way that prove business cases rather than 'throwing AI technology against the wall to see what sticks'.Adoption of advanced, AI-powered workforce engagement management (WEM) tools are on the rise. 69% of enterprises consider integrating employee engagement tools as a top business priority in 2025. Top goals in adopting WEM technology are attracting and retaining talent, upskilling agents, improving CX and EX, and increasing brand awareness and loyalty.These are just a few of the trends that are having an impact in CX transformation in 2025 and beyond. In this perspective the publisher discusses the top 10 predictions for the 2025-2026 timeframe.Top Growth Opportunities for 2024</div>For more information about this report visit https://www.researchandmarkets.com/r/mft6tyAbout ResearchAndMarkets.com ResearchAndMarkets.com is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.</div>

《2025 至 2026 年客户体验转型预测》报告强调了企业的关键优先事项，包括提升员工参与度、品牌价值、客户忠诚度和流程自动化。报告强调了改善客户和员工体验的重要性，并有效利用人工智能技术。到 2025 年，69% 的企业将优先整合员工参与工具，以吸引人才、提升员工技能和增强品牌忠诚度。报告概述了未来几年客户体验转型的十大预测，反映了影响市场的重要趋势

Predictions for CX Transformation Market 2025-2026: Improving Employee Engagement, Brand Equity and Customer Loyalty, and Automating Business Processes Remain Top Priorities

- 2024 年调查显示，提升员工参与度和客户忠诚度是 2024-2026 年的重点。  
- 69% 的企业将员工参与工具整合视为 2025 年的首要业务优先事项。  
- 报告讨论了 2025-2026 年的十大预测及 CX 转型趋势。  

2025-2026 年客户体验转型市场预测：提升员工参与度、品牌资产和客户忠诚度，以及自动化业务流程仍然是重中之重