An Equifax survey of 500 government social service workers reveals optimism about efficiency, with 100% expecting improvements and 57% attributing this to data and technology advancements in 2026. While challenges like changing policies, insufficient staffing, and lack of automation persist, caseworkers are ready to embrace modernized processes, including universal intake forms and unified caseworker support across programs. The findings highlight the critical role of data and automation in streamlining tasks, improving access to information for verifications, and ultimately enhancing the delivery of aid to applicants.

艾可菲

<p>艾可菲对 500 名政府社会服务工作者的调查显示，他们对 2026 年效率提升持乐观态度，其中 57% 的人认为数据和技术的进步是关键。尽管面临政策变化和人员配置等挑战，案件工作者们仍准备采用现代化流程，强调数据和自动化在改善援助交付中的重要性</p>

艾可菲调查显示，政府个案工作者对提高效率持乐观态度，并将自动化视为 2026 年的关键优先事项