<div id="readability-page-1"><figure>  <img src="https://imageproxy.pbkrs.com/https://platform.theverge.com/wp-content/uploads/sites/2/2025/12/facebook-instagram-account-support-hub.jpg/query-Y3JvcD0wLDAsMTAwLDEwMCZxdWFsaXR5PTkwJnN0cmlwPWFsbA?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" width="2508" height="1672" original-src="https://imageproxy.pbkrs.com/https://platform.theverge.com/wp-content/uploads/sites/2/2025/12/facebook-instagram-account-support-hub.jpg/query-Y3JvcD0wLDAsMTAwLDEwMCZxdWFsaXR5PTkwJnN0cmlwPWFsbA"/>  <figcaption>  The new hub centralizes account support options. </figcaption> </figure> <p>Meta on Thursday announced it is launching a new, centralized support hub for Facebook and Instagram, acknowledging that getting help hasn’t always been as easy as it should be. The space will bring together all the support features users of both networks need to report account issues or recover one they’ve lost access to.</p>  <p>“Getting help with your account should be simple and accessible,” the company explained, adding that it’s aware “support hasn’t always met expectations.” The update is rolling out globally to users of both social media platforms on iOS and Android.</p>  <p>Meta said it is also working on an AI assistant “for instant, personalized help” with things like recovering your account or updating settings. Initially, this will only be available to Facebook users, but Meta said it is “exploring bringing it to our other apps in the future.”</p>  <p>As the hub is accessed through the Facebook or Instagram apps, it’s not clear how helpful it will actually be if you’re already locked out of them. Meta said it’s improving the account recovery process though, using AI to make it easier to find the right recovery options and help the company better detect devices and locations where you’ve used the apps in the past.</p></div>

Facebook and Instagram have a new hub to help get hijacked accounts back

- Meta 推出新的集中支持中心，简化 Facebook 和 Instagram 的账户帮助。  
- 新中心整合了用户报告账户问题和恢复账户的所有支持功能。  
- 更新将在 iOS 和 Android 平台全球推送，未来将推出 AI 助手。

Facebook 和 Instagram 推出了一个新的平台，旨在帮助用户找回被盗的账户