<p>Voca CIC 通过 Atento 在美国推动数百万次医疗保健语音交互，Atento 是全球五大业务流程外包提供商之一。</p>
<p>, /PRNewswire/ --</p>
<p><strong>亮点</strong></p>
<ul>
<li>AudioCodes Voca 语音交互中心 (Voca CIC) 与 Atento 和 Go2Uno 合作，为一家主要的管理医疗组织完成了大规模的对话式 IVR 现代化</li>
<li>新解决方案支持超过 500 个并发 AI 语音代理</li>
<li>在仅几周内交付，创下了此规模部署的记录时间，突显了合作伙伴关系的卓越执行力</li>
<li>Voca CIC 引入了先进的分析和性能报告，使 Atento 实时了解语音代理的表现和关键客户指标。</li>
</ul>
<p><img src="https://imageproxy.pbkrs.com/https://mma.prnewswire.com/media/2391462/audiocodes_Logo.jpg?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://mma.prnewswire.com/media/2391462/audiocodes_Logo.jpg"/></p>
<p><strong>详情</strong></p>
<p>AudioCodes (NASDAQ: AUDC) 是一家领先的先进通信软件、产品和 AI 驱动解决方案供应商，今天宣布其 Voca 语音交互中心 (Voca CIC) 与商业通信服务提供商 Go2Uno 和全球前五大 BPO 之一的 Atento 合作，成功为一家主要医疗组织在创纪录的时间内交付了大规模的语音代理和对话式 IVR 现代化。</p>
<p>该部署在仅几周内完成，创下了此规模项目的记录。此次合作展示了 AudioCodes、Go2Uno 和 Atento 合作伙伴关系在加速企业 IVR 转型方面的实力。</p>
<p>新的 AI 驱动对话式 IVR 体验支持超过 500 个并发语音代理，并用支持多种复杂语音网络的系统取代了传统 IVR 系统。</p>
<p>AudioCodes、Go2Uno 和 Atento 共同现代化了复杂的呼叫流程，整合了多个运营商系统，并实施了智能的 AI 驱动路由，以改善客户体验、效率和韧性。AudioCodes SBC 基础设施与 Voca CIC 一起部署，以确保在客户复杂环境中的无缝连接和连续性。丰富的报告和分析为 Atento 和客户提供了语音代理性能指标的可见性，并深入洞察客户互动。</p>
<p>&#34;Atento 感谢 Go2Uno 和 AudioCodes 团队，不仅帮助为 Atento 最重要的客户之一交付了解决方案，而且做到无缝且精确。Go2Uno 和 AudioCodes 在仅 30 天内完成了其他人预计需要三到六个月的工作。他们对 Azure 对话式 AI 的无缝集成执行得非常出色，克服了许多人认为需要大量时间和精力的挑战。交付的解决方案不仅满足了我们的即时需求，还为 Atento 提供了一个可扩展的、面向未来的平台，使我们能够继续增长和创新。&#34; Atento 高级 IT 服务与交付经理 Gustavo Samaniego 说道。</p>
<p>&#34;此次部署展示了 AI 驱动的语音代理如何以可预测的高质量结果在大规模上现代化传统 IVR，&#34; AudioCodes Voca CIC 业务线负责人 Gidi Adlersberg 说道。&#34;与 Go2Uno 和 Atento 一起，我们交付了一个真正的 AI 实践的旗舰示例。不是试点，不是演示，而是快速转变复杂操作，并在真正重要的地方改善客户体验。&#34;</p>
<p>该解决方案改善了呼叫控制，缩短了处理时间，并为未来的 AI 驱动增强创建了可扩展的基础。此次部署展示了 Voca CIC 如何与 Go2Uno 和 Atento 等合作伙伴合作，提供强大且实用的企业级客户体验现代化，准备随着 AI 需求的增长而演变。</p>
<p>Voca CIC 可在 AudioCodes 网站、Microsoft Marketplace 和 Teams Store 上进行 30 天的免费试用。新客户可以在几分钟内构建一个对话式联络中心，包括 AI 和全渠道功能，以及来自 AudioCodes 的免费电话号码以进行即时评估。</p>
<p><strong>关注 AudioCodes 的社交媒体渠道：</strong></p>
<p>AudioCodes 邀请您加入我们的在线社区，并在以下平台关注我们：AudioCodes Voice Blog、LinkedIn、X、Facebook 和 YouTube。</p>
<p><strong>关于 AudioCodes</strong></p>
<p>AudioCodes Ltd. (NASDAQ, TASE: AUDC) 是企业语音和 VoiceAI 业务解决方案的全球领导者。我们帮助组织释放语音的全部价值，将每一次对话，无论是人类还是 AI，转变为推动更好商业成果的战略资产。我们的产品组合涵盖语音连接、统一通信和联络中心集成，以及增强协作、自动化工作流程和提供实时洞察的下一代语音 AI 应用。凭借超过 30 年的全球经验，并受到 65 家财富 100 强公司的信任，AudioCodes 为智能企业提供动力，连接人、平台和数据，推动业务向前发展。</p>
<p>有关 AudioCodes 的更多信息，请访问 http://www.audiocodes.com.</p>
<p>关于 AudioCodes 业务前景或未来经济表现的声明；产品介绍及相关计划和目标的声明；以及关于对任何未来事件、条件、表现或其他事项的假设或期望的声明，均为美国联邦证券法所定义的 “前瞻性声明”。前瞻性声明受到各种风险、不确定性和其他因素的影响，这些因素可能导致实际结果与这些声明中所述的结果存在重大差异。这些风险、不确定性和因素包括但不限于：全球经济状况的影响，尤其是 AudioCodes 所在行业和目标市场的状况；供需变化；新产品的市场接受度及现有产品的需求；竞争产品和定价对 AudioCodes 及其客户产品和市场的影响；及时的产品和技术开发、升级以及根据需要管理市场条件变化的能力；可能需要额外融资的可能性；满足公司贷款协议中契约的能力；收购可能带来的干扰；AudioCodes 成功整合被收购公司的产品和运营到 AudioCodes 业务中的能力；COVID-19 大流行对我们业务和运营结果的可能不利影响；哈马斯在以色列的当前恐怖袭击及以色列与哈马斯、以色列与真主党之间的战争和敌对行动的影响，以及这种情况可能发展为涉及以色列与其他方的更广泛地区冲突的可能性，可能影响我们的运营并限制我们生产和销售解决方案的能力；由于当前或未来涉及以色列的军事行动，导致我们人员履行军事服务义务而对我们运营造成的任何干扰；以及在 AudioCodes 向美国证券交易委员会提交的文件中详细列出的其他因素。AudioCodes 不承担更新本公告中信息的义务。</p>
<p>©2025 AudioCodes Ltd. 保留所有权利。AudioCodes、AC、HD VoIP、HD VoIP Sounds Better、IPmedia、Mediant、MediaPack、What's Inside Matters、OSN、SmartTAP、User Management Pack、VMAS、VoIPerfect、VoIPerfectHD、Your Gateway To VoIP、3GX、AudioCodes One Voice、AudioCodes Meeting Insights 和 AudioCodes Room Experience 是 AudioCodes Limited 的商标或注册商标。所有其他产品或商标均为其各自所有者的财产。产品规格如有变更，恕不另行通知。</p>
<p>Logo: https://mma.prnewswire.com/media/2391462/audiocodes_Logo.jpg</p>
<p><strong>公司联系人</strong></p>
<p>Niran Baruch,</p>
<p>首席财务官</p>
<p>AudioCodes</p>
<p>电话: +972-3-976-4000</p>
<p>niran.baruch@audiocodes.com</p>
<p>Roger L. Chuchen</p>
<p>投资者关系副总裁</p>
<p>AudioCodes</p>
<p>电话: 732-764-2552</p>
<p>roger.chuchen@audiocodes.com</p>
<p>来源 AudioCodes</p>

奥科

<p>AudioCodes 与 Atento 和 Go2Uno 合作，为一家大型医疗机构成功部署了大规模的人工智能驱动的语音代理和对话式 IVR 现代化项目。该项目在创纪录的时间内完成，支持超过 500 个并发语音代理，并集成了先进的分析功能，以实现实时性能可视化。这一部署提升了客户体验、效率和可扩展性，为 Atento 未来的增长和创新奠定了基础</p>

<p>Voca CIC powers millions of healthcare voice interactions across the United States through Atento, one of the world's top five Business Process Outsourcing providers</p>
<div class="lb-trans"><p>Voca CIC 通过 Atento 在美国推动数百万次医疗保健语音交互，Atento 是全球五大业务流程外包提供商之一。</p>
</div><p>, /PRNewswire/ --</p>
<div class="lb-trans"><p>, /PRNewswire/ --</p>
</div><p><strong>Highlights</strong></p>
<div class="lb-trans"><p><strong>亮点</strong></p>
</div><ul>
<li>AudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care organization</li>
<li>The new solution supports more than 500 concurrent AI Voice Agents</li>
<li>Delivered in just weeks, a record timeframe for a deployment of this scale, highlighting the partnership's exceptional execution</li>
<li>Voca CIC introduced advanced analytics and performance reporting, giving Atento real-time visibility into Voice Agent performance and key customer metric</li>
</ul>
<div class="lb-trans"><ul>
<li>AudioCodes Voca 语音交互中心 (Voca CIC) 与 Atento 和 Go2Uno 合作，为一家主要的管理医疗组织完成了大规模的对话式 IVR 现代化</li>
<li>新解决方案支持超过 500 个并发 AI 语音代理</li>
<li>在仅几周内交付，创下了此规模部署的记录时间，突显了合作伙伴关系的卓越执行力</li>
<li>Voca CIC 引入了先进的分析和性能报告，使 Atento 实时了解语音代理的表现和关键客户指标。</li>
</ul>
</div><p><img src="https://imageproxy.pbkrs.com/https://mma.prnewswire.com/media/2391462/audiocodes_Logo.jpg" alt="" original-src="https://mma.prnewswire.com/media/2391462/audiocodes_Logo.jpg"/></p>
<p><strong>Details</strong></p>
<div class="lb-trans"><p><strong>详情</strong></p>
</div><p>AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and AI-powered solutions for the digital workplace and customer experience, today announced that its Voca Conversational Interaction Center (Voca CIC), working with Go2Uno, a business communications service provider, and Atento, a top-5 global BPO, successfully delivered a large-scale Voice Agent and Conversational IVR modernization for a major healthcare organization in record time.</p>
<div class="lb-trans"><p>AudioCodes (NASDAQ: AUDC) 是一家领先的先进通信软件、产品和 AI 驱动解决方案供应商，今天宣布其 Voca 语音交互中心 (Voca CIC) 与商业通信服务提供商 Go2Uno 和全球前五大 BPO 之一的 Atento 合作，成功为一家主要医疗组织在创纪录的时间内交付了大规模的语音代理和对话式 IVR 现代化。</p>
</div><p>The deployment was completed in just a few weeks, a record for a project of this scale. The collaboration demonstrated the strength of the AudioCodes, Go2Uno and Atento partnership in accelerating enterprise IVR transformation.</p>
<div class="lb-trans"><p>该部署在仅几周内完成，创下了此规模项目的记录。此次合作展示了 AudioCodes、Go2Uno 和 Atento 合作伙伴关系在加速企业 IVR 转型方面的实力。</p>
</div><p>The new AI-powered Conversational IVR experience supports more than 500 concurrent voice agents and replaces legacy IVR systems with support for multiple, complex voice networking.</p>
<div class="lb-trans"><p>新的 AI 驱动对话式 IVR 体验支持超过 500 个并发语音代理，并用支持多种复杂语音网络的系统取代了传统 IVR 系统。</p>
</div><p>Working together, AudioCodes, Go2Uno and Atento modernized complex call flows, integrated multiple carrier systems and implemented intelligent, AI-powered routing to improve customer experience, efficiency and resiliency. AudioCodes SBC infrastructure was deployed alongside Voca CIC to ensure seamless connectivity and continuity across the customer's complex environment. Rich reporting and analytics provide Atento and the customer visibility into the voice agent performance metrics and unlock deeper insights into customers interactions.</p>
<div class="lb-trans"><p>AudioCodes、Go2Uno 和 Atento 共同现代化了复杂的呼叫流程，整合了多个运营商系统，并实施了智能的 AI 驱动路由，以改善客户体验、效率和韧性。AudioCodes SBC 基础设施与 Voca CIC 一起部署，以确保在客户复杂环境中的无缝连接和连续性。丰富的报告和分析为 Atento 和客户提供了语音代理性能指标的可见性，并深入洞察客户互动。</p>
</div><p>&#34;Atento would like to thank the Go2Uno and AudioCodes teams for not only helping deliver a solution for one of Atento's most important customers, but doing it seamlessly and with exceptional precision. Go2Uno and AudioCodes accomplished in just 30 days what others projected would take three to six months. Their seamless integration of Azure Conversational AI was executed flawlessly, overcoming a challenge that many believed would require significant time and effort. The solution delivered not only meets our immediate needs but also provides Atento with a scalable, future-ready platform that positions us for continued growth and innovation.&#34; said Gustavo Samaniego, Senior IT Service and Deliveries Manager at Atento.</p>
<div class="lb-trans"><p>&#34;Atento 感谢 Go2Uno 和 AudioCodes 团队，不仅帮助为 Atento 最重要的客户之一交付了解决方案，而且做到无缝且精确。Go2Uno 和 AudioCodes 在仅 30 天内完成了其他人预计需要三到六个月的工作。他们对 Azure 对话式 AI 的无缝集成执行得非常出色，克服了许多人认为需要大量时间和精力的挑战。交付的解决方案不仅满足了我们的即时需求，还为 Atento 提供了一个可扩展的、面向未来的平台，使我们能够继续增长和创新。&#34; Atento 高级 IT 服务与交付经理 Gustavo Samaniego 说道。</p>
</div><p>&#34;This deployment shows how AI-powered Voice Agents can modernize legacy IVR with predictable, high-quality outcomes at massive scale,&#34; said Gidi Adlersberg, Head of the Voca CIC Business Line at AudioCodes. &#34;Together with Go2Uno and Atento, we delivered a flagship example of real AI in action. Not a pilot, not a demo, transforming complex operations quickly and improving customer experience where it truly matters.&#34;</p>
<div class="lb-trans"><p>&#34;此次部署展示了 AI 驱动的语音代理如何以可预测的高质量结果在大规模上现代化传统 IVR，&#34; AudioCodes Voca CIC 业务线负责人 Gidi Adlersberg 说道。&#34;与 Go2Uno 和 Atento 一起，我们交付了一个真正的 AI 实践的旗舰示例。不是试点，不是演示，而是快速转变复杂操作，并在真正重要的地方改善客户体验。&#34;</p>
</div><p>The solution improves call containment, shortens handling times and creates a scalable foundation for future AI-driven enhancements. This deployment demonstrates how Voca CIC, working with partners like Go2Uno and Atento, delivers enterprise-grade Customer Experience modernization that's both powerful and practical, ready to evolve as AI demands grow.</p>
<div class="lb-trans"><p>该解决方案改善了呼叫控制，缩短了处理时间，并为未来的 AI 驱动增强创建了可扩展的基础。此次部署展示了 Voca CIC 如何与 Go2Uno 和 Atento 等合作伙伴合作，提供强大且实用的企业级客户体验现代化，准备随着 AI 需求的增长而演变。</p>
</div><p>Voca CIC is available as a 30-day free trial on the AudioCodes website, Microsoft Marketplace and the Teams Store. New customers can build a conversational contact center in minutes, including AI and omnichannel features, along with a free phone number from AudioCodes for instant evaluation.</p>
<div class="lb-trans"><p>Voca CIC 可在 AudioCodes 网站、Microsoft Marketplace 和 Teams Store 上进行 30 天的免费试用。新客户可以在几分钟内构建一个对话式联络中心，包括 AI 和全渠道功能，以及来自 AudioCodes 的免费电话号码以进行即时评估。</p>
</div><p><strong>Follow AudioCodes' social media channels:</strong></p>
<div class="lb-trans"><p><strong>关注 AudioCodes 的社交媒体渠道：</strong></p>
</div><p>AudioCodes invites you to join our online community and follow us on: AudioCodes Voice Blog, LinkedIn, X, Facebook, and YouTube.</p>
<div class="lb-trans"><p>AudioCodes 邀请您加入我们的在线社区，并在以下平台关注我们：AudioCodes Voice Blog、LinkedIn、X、Facebook 和 YouTube。</p>
</div><p><strong>About AudioCodes</strong></p>
<div class="lb-trans"><p><strong>关于 AudioCodes</strong></p>
</div><p>AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global leader in enterprise voice and VoiceAI business solutions. We help organizations unlock the full value of voice, transforming every conversation, whether human or AI, into a strategic asset that drives better business outcomes. Our portfolio spans voice connectivity, unified communications and contact center integration, and next-generation voice AI applications that enhance collaboration, automate workflows and deliver real-time insights. With over 30 years of global experience and trusted by 65 of the Fortune 100, AudioCodes powers the intelligent enterprise, connecting people, platforms and data to move business forward.</p>
<div class="lb-trans"><p>AudioCodes Ltd. (NASDAQ, TASE: AUDC) 是企业语音和 VoiceAI 业务解决方案的全球领导者。我们帮助组织释放语音的全部价值，将每一次对话，无论是人类还是 AI，转变为推动更好商业成果的战略资产。我们的产品组合涵盖语音连接、统一通信和联络中心集成，以及增强协作、自动化工作流程和提供实时洞察的下一代语音 AI 应用。凭借超过 30 年的全球经验，并受到 65 家财富 100 强公司的信任，AudioCodes 为智能企业提供动力，连接人、平台和数据，推动业务向前发展。</p>
</div><p>For more information on AudioCodes, visit http://www.audiocodes.com.</p>
<div class="lb-trans"><p>有关 AudioCodes 的更多信息，请访问 http://www.audiocodes.com.</p>
</div><p>Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are &#34;forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; possible adverse impact of the COVID-19 pandemic on our business and results of operations; the effects of the current terrorist attacks by Hamas in Israel, and the war and hostilities between Israel and Hamas, and Israel and Hezbollah as well as the possibility that this could develop into a broader regional conflict involving Israel with other parties, may affect our operations and may limit our ability to produce and sell our solutions; any disruption in our operations by the obligations of our personnel to perform military service as a result of current or future military actions involving Israel; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.</p>
<div class="lb-trans"><p>关于 AudioCodes 业务前景或未来经济表现的声明；产品介绍及相关计划和目标的声明；以及关于对任何未来事件、条件、表现或其他事项的假设或期望的声明，均为美国联邦证券法所定义的 “前瞻性声明”。前瞻性声明受到各种风险、不确定性和其他因素的影响，这些因素可能导致实际结果与这些声明中所述的结果存在重大差异。这些风险、不确定性和因素包括但不限于：全球经济状况的影响，尤其是 AudioCodes 所在行业和目标市场的状况；供需变化；新产品的市场接受度及现有产品的需求；竞争产品和定价对 AudioCodes 及其客户产品和市场的影响；及时的产品和技术开发、升级以及根据需要管理市场条件变化的能力；可能需要额外融资的可能性；满足公司贷款协议中契约的能力；收购可能带来的干扰；AudioCodes 成功整合被收购公司的产品和运营到 AudioCodes 业务中的能力；COVID-19 大流行对我们业务和运营结果的可能不利影响；哈马斯在以色列的当前恐怖袭击及以色列与哈马斯、以色列与真主党之间的战争和敌对行动的影响，以及这种情况可能发展为涉及以色列与其他方的更广泛地区冲突的可能性，可能影响我们的运营并限制我们生产和销售解决方案的能力；由于当前或未来涉及以色列的军事行动，导致我们人员履行军事服务义务而对我们运营造成的任何干扰；以及在 AudioCodes 向美国证券交易委员会提交的文件中详细列出的其他因素。AudioCodes 不承担更新本公告中信息的义务。</p>
</div><p>©2025 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, AudioCodes One Voice, AudioCodes Meeting Insights, and AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.</p>
<div class="lb-trans"><p>©2025 AudioCodes Ltd. 保留所有权利。AudioCodes、AC、HD VoIP、HD VoIP Sounds Better、IPmedia、Mediant、MediaPack、What's Inside Matters、OSN、SmartTAP、User Management Pack、VMAS、VoIPerfect、VoIPerfectHD、Your Gateway To VoIP、3GX、AudioCodes One Voice、AudioCodes Meeting Insights 和 AudioCodes Room Experience 是 AudioCodes Limited 的商标或注册商标。所有其他产品或商标均为其各自所有者的财产。产品规格如有变更，恕不另行通知。</p>
</div><p>Logo: https://mma.prnewswire.com/media/2391462/audiocodes_Logo.jpg</p>
<div class="lb-trans"><p>Logo: https://mma.prnewswire.com/media/2391462/audiocodes_Logo.jpg</p>
</div><p><strong>Company Contacts</strong></p>
<div class="lb-trans"><p><strong>公司联系人</strong></p>
</div><p>Niran Baruch,</p>
<div class="lb-trans"><p>Niran Baruch,</p>
</div><p>Chief Financial Officer</p>
<div class="lb-trans"><p>首席财务官</p>
</div><p>AudioCodes</p>
<div class="lb-trans"><p>AudioCodes</p>
</div><p>Tel: +972-3-976-4000</p>
<div class="lb-trans"><p>电话: +972-3-976-4000</p>
</div><p>niran.baruch@audiocodes.com</p>
<div class="lb-trans"><p>niran.baruch@audiocodes.com</p>
</div><p>Roger L. Chuchen</p>
<div class="lb-trans"><p>Roger L. Chuchen</p>
</div><p>VP, Investor Relations</p>
<div class="lb-trans"><p>投资者关系副总裁</p>
</div><p>AudioCodes</p>
<div class="lb-trans"><p>AudioCodes</p>
</div><p>Tel: 732-764-2552</p>
<div class="lb-trans"><p>电话: 732-764-2552</p>
</div><p>roger.chuchen@audiocodes.com</p>
<div class="lb-trans"><p>roger.chuchen@audiocodes.com</p>
</div><p>SOURCE AudioCodes</p>
<div class="lb-trans"><p>来源 AudioCodes</p>
</div>

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