<p>，/PRNewswire/ -- 在 Compex Legal Services，速度和可靠性一直是至关重要的，但从未以牺牲那些使流程运作的人为代价。保管人是法律记录检索中的关键合作伙伴，每一次互动都在影响记录交付给客户的效率。Compex 与 Replicant 合作，Replicant 是一个企业级 AI 平台，能够复制公司的最佳代理人，以自动化客户对话并在语音和数字渠道中提供性能洞察。</p>
<p>通过这次合作，Compex 为其现场加速操作带来了更大的智能、一致性和可见性。利用 Replicant 的对话智能，Compex 现在分析 100% 的外拨电话给保管人，从中获得通话质量、响应准确性、解决结果和代理人表现的洞察。与传统的电话抽样不同，这种方法使 Compex 完全可见性能，而无需增加手动质量保证的工作。</p>
<p>这种数据驱动的可见性使 Compex 的团队领导能够识别出优秀互动的特征，更有效地指导代理人，快速识别保管人互动中的摩擦点，并持续改善请求、跟进和交付选项的沟通方式。最重要的是，这些洞察直接影响 Compex 如何现代化保管人体验并加强长期合作关系。</p>
<p>“保管人体验对我们来说不是一个次要考虑因素——它是我们为客户交付成果的核心，” Compex Legal Services 的首席技术官 Kevin Harbauer 说。“通过与 Replicant 合作，我们现在能够在规模上理解每一次互动，更有效地指导，并消除不必要的摩擦。人工智能并不是在取代我们工作的人的元素——而是在放大它，并帮助我们建立更一致、尊重和高效的关系。”</p>
<p>这一影响在流程的两端都是显著的。客户受益于更快的记录获取、更少的延误和更可预测的检索时间表。保管人则受益于更清晰的沟通、更顺畅的互动，以及与 Compex 合作时更专业、可靠的体验。</p>
<p>“在 Compex，人工智能是服务的倍增器，而不是捷径，” Harbauer 补充道。“这次合作已经帮助我们更快地移动记录，同时加强了使这一切成为可能的关系。”</p>
<p>“这次合作展示了当人工智能被有意应用时会发生什么，” Replicant 的联合创始人兼首席执行官 Gadi Shamia 说。“Compex 并不是在实验；他们正在将优秀服务的标准转化为运营并进行规模化。Replicant 使他们能够智能地自动化、有效地指导，并在规模上提供一致的专业体验。”</p>
<p>通过将 Replicant 的 AI 代理人和对话智能与 Compex 在法律记录检索方面的深厚专业知识相结合，这一合作代表了一种面向未来的运营卓越方法——将人、表现和服务质量置于中心。</p>
<p><strong>关于 Compex Legal</strong></p>
<p>Compex Legal Services 利用技术的力量加速洞察以解决索赔。我们是记录检索、医疗记录洞察、调查和法庭报告解决方案的行业领导者。借助行业领先的技术，我们使客户能够更快、更具成本效益地检索所需记录，并捕捉其中的洞察。了解更多信息，请访问 www.compexlegal.com。</p>
<p><strong>关于 Replicant：</strong></p>
<p>Replicant 是一个企业级 AI 平台，帮助呼叫中心自动化对话并在规模上复制其最佳代理人。通过将 AI 代理人与对话智能相结合，Replicant 使组织能够解决更多请求、提高代理人表现，并在语音和数字渠道中提供一致的人类质量体验。受到 AAA、DoorDash 和 Fanatics 等领先品牌的信任。了解更多信息，请访问 www.replicant.ai。</p>
<p>联系方式：</p>
<p>Kevin Plankey</p>
<p>市场总监</p>
<p>800-326-6739</p>
<p>[email protected]</p>
<p>来源 Compex Legal Services</p>
<p><img src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwMTI4Jk5ld3NJdGVtSWQ9TEE3MjQ1MiZUcmFuc21pc3Npb25fSWQ9MjAyNjAxMjgxMDQ2UFJfTkVXU19VU1BSX19fX19MQTcyNDUy?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwMTI4Jk5ld3NJdGVtSWQ9TEE3MjQ1MiZUcmFuc21pc3Npb25fSWQ9MjAyNjAxMjgxMDQ2UFJfTkVXU19VU1BSX19fX19MQTcyNDUy"/></p>

<p>Compex 法律服务公司与 Replicant 合作，以提升保管人体验并提高记录检索效率。此次合作利用 Replicant 的人工智能平台分析所有与保管人的外拨电话，提供关于通话质量和代理人表现的洞察。这种数据驱动的方法旨在简化沟通并减少记录获取的延迟，惠及客户和保管人。Compex 强调，人工智能增强了人际互动，而不是取代它，最终导致更强的合作关系和更高的服务质量</p>

<p>, /PRNewswire/ -- At Compex Legal Services, speed and reliability have always been essential—but never at the expense of the people who make the process work. Custodians are critical partners in legal record retrieval, and every interaction plays a role in how efficiently records are delivered to clients. Compex has partnered with Replicant, the enterprise AI platform that replicates a company's best agents to automate customer conversations and surface performance insights across voice and digital channels.</p>
<div class="lb-trans"><p>，/PRNewswire/ -- 在 Compex Legal Services，速度和可靠性一直是至关重要的，但从未以牺牲那些使流程运作的人为代价。保管人是法律记录检索中的关键合作伙伴，每一次互动都在影响记录交付给客户的效率。Compex 与 Replicant 合作，Replicant 是一个企业级 AI 平台，能够复制公司的最佳代理人，以自动化客户对话并在语音和数字渠道中提供性能洞察。</p>
</div><p>Through this partnership, Compex is bringing greater intelligence, consistency, and visibility to its Field Expediting operations. Using Replicant's Conversation Intelligence, Compex now analyzes 100% of outbound calls to custodians, gaining insight into call quality, response accuracy, resolution outcomes, and agent performance. Unlike traditional call sampling, this approach gives Compex complete visibility of performance without adding manual QA effort.</p>
<div class="lb-trans"><p>通过这次合作，Compex 为其现场加速操作带来了更大的智能、一致性和可见性。利用 Replicant 的对话智能，Compex 现在分析 100% 的外拨电话给保管人，从中获得通话质量、响应准确性、解决结果和代理人表现的洞察。与传统的电话抽样不同，这种方法使 Compex 完全可见性能，而无需增加手动质量保证的工作。</p>
</div><p>This data-driven visibility allows Compex team leaders to identify what great interactions look like, coach agents more effectively, quickly identify friction points in custodian interactions, and continuously improve how requests, follow-ups, and delivery options are communicated. Most importantly, these insights directly shape how Compex modernizes the custodian experience and strengthens long-term partnerships.</p>
<div class="lb-trans"><p>这种数据驱动的可见性使 Compex 的团队领导能够识别出优秀互动的特征，更有效地指导代理人，快速识别保管人互动中的摩擦点，并持续改善请求、跟进和交付选项的沟通方式。最重要的是，这些洞察直接影响 Compex 如何现代化保管人体验并加强长期合作关系。</p>
</div><p>&#34;The custodian experience is not a side consideration for us—it's core to how we deliver results for our clients,&#34; said Kevin Harbauer, Chief Technology Officer at Compex Legal Services. &#34;By partnering with Replicant, we now understand every interaction at scale, coach more effectively, and remove unnecessary friction. AI isn't replacing the human element of our work—it's amplifying it and helping us build more consistent, respectful, and productive relationships.&#34;</p>
<div class="lb-trans"><p>“保管人体验对我们来说不是一个次要考虑因素——它是我们为客户交付成果的核心，” Compex Legal Services 的首席技术官 Kevin Harbauer 说。“通过与 Replicant 合作，我们现在能够在规模上理解每一次互动，更有效地指导，并消除不必要的摩擦。人工智能并不是在取代我们工作的人的元素——而是在放大它，并帮助我们建立更一致、尊重和高效的关系。”</p>
</div><p>The impact is meaningful on both sides of the process. Clients benefit from faster record acquisition, fewer delays, and a more predictable retrieval timeline. Custodians benefit from clearer communication, smoother interactions, and a more professional, reliable experience when working with Compex.</p>
<div class="lb-trans"><p>这一影响在流程的两端都是显著的。客户受益于更快的记录获取、更少的延误和更可预测的检索时间表。保管人则受益于更清晰的沟通、更顺畅的互动，以及与 Compex 合作时更专业、可靠的体验。</p>
</div><p>&#34;At Compex, AI is a force multiplier for service, not a shortcut,&#34; Harbauer added. &#34;This partnership is already helping us move records faster while strengthening the relationships that make it all possible.&#34;</p>
<div class="lb-trans"><p>“在 Compex，人工智能是服务的倍增器，而不是捷径，” Harbauer 补充道。“这次合作已经帮助我们更快地移动记录，同时加强了使这一切成为可能的关系。”</p>
</div><p>&#34;This partnership shows what happens when AI is applied with intention,&#34; said Gadi Shamia, Co-Founder and CEO at Replicant. &#34;Compex isn't experimenting; they're operationalizing what great service looks like and scaling it. Replicant gives them the ability to automate intelligently, coach effectively, and deliver a consistently professional experience at scale.&#34;</p>
<div class="lb-trans"><p>“这次合作展示了当人工智能被有意应用时会发生什么，” Replicant 的联合创始人兼首席执行官 Gadi Shamia 说。“Compex 并不是在实验；他们正在将优秀服务的标准转化为运营并进行规模化。Replicant 使他们能够智能地自动化、有效地指导，并在规模上提供一致的专业体验。”</p>
</div><p>By combining Replicant's AI agents and Conversation Intelligence with Compex's deep expertise in legal record retrieval, the partnership represents a forward-looking approach to operational excellence—one that puts people, performance, and service quality at the center.</p>
<div class="lb-trans"><p>通过将 Replicant 的 AI 代理人和对话智能与 Compex 在法律记录检索方面的深厚专业知识相结合，这一合作代表了一种面向未来的运营卓越方法——将人、表现和服务质量置于中心。</p>
</div><p><strong>About Compex Legal</strong></p>
<div class="lb-trans"><p><strong>关于 Compex Legal</strong></p>
</div><p>Compex Legal Services accelerates insights to solve claims through the power of technology. We are the industry leader in record retrieval, medical record insights, canvassing, and court reporting solutions. Enabled by industry-leading technology, we empower clients to retrieve the records they need—and capture the insights within them—faster and more cost-effectively. Learn more at www.compexlegal.com.</p>
<div class="lb-trans"><p>Compex Legal Services 利用技术的力量加速洞察以解决索赔。我们是记录检索、医疗记录洞察、调查和法庭报告解决方案的行业领导者。借助行业领先的技术，我们使客户能够更快、更具成本效益地检索所需记录，并捕捉其中的洞察。了解更多信息，请访问 www.compexlegal.com。</p>
</div><p><strong>About Replicant:</strong></p>
<div class="lb-trans"><p><strong>关于 Replicant：</strong></p>
</div><p>Replicant is the enterprise AI platform that helps contact centers automate conversations and replicate their best agents at scale. By combining AI agents with Conversation Intelligence, Replicant enables organizations to resolve more requests, improve agent performance, and deliver consistent, human-quality experiences across voice and digital channels. Trusted by leading brands including AAA, DoorDash and Fanatics. Learn more at www.replicant.ai.</p>
<div class="lb-trans"><p>Replicant 是一个企业级 AI 平台，帮助呼叫中心自动化对话并在规模上复制其最佳代理人。通过将 AI 代理人与对话智能相结合，Replicant 使组织能够解决更多请求、提高代理人表现，并在语音和数字渠道中提供一致的人类质量体验。受到 AAA、DoorDash 和 Fanatics 等领先品牌的信任。了解更多信息，请访问 www.replicant.ai。</p>
</div><p>Contact:</p>
<div class="lb-trans"><p>联系方式：</p>
</div><p>Kevin Plankey</p>
<div class="lb-trans"><p>Kevin Plankey</p>
</div><p>Director of Marketing</p>
<div class="lb-trans"><p>市场总监</p>
</div><p>800-326-6739</p>
<div class="lb-trans"><p>800-326-6739</p>
</div><p>[email protected]</p>
<div class="lb-trans"><p>[email protected]</p>
</div><p>SOURCE Compex Legal Services</p>
<div class="lb-trans"><p>来源 Compex Legal Services</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwMTI4Jk5ld3NJdGVtSWQ9TEE3MjQ1MiZUcmFuc21pc3Npb25fSWQ9MjAyNjAxMjgxMDQ2UFJfTkVXU19VU1BSX19fX19MQTcyNDUy" alt="" original-src="https://rt.prnewswire.com/rt.gif?NewsItemId=LA72452&amp;Transmission_Id=202601281046PR_NEWS_USPR_____LA72452&amp;DateId=20260128"/></p>

Compex 与 Replicant 合作，以提升托管体验并加速记录检索