<p><em>全国抵押贷款机构在 10 个客户体验类别中占据六个</em></p>
<p>达拉斯 --（商业资讯）--PrimeLending®，一家 PlainsCapital 公司，被 MortgageCX 评选为 2025 年大型独立贷款机构整体满意度最佳贷款机构，凭借经过验证的借款人反馈获得该项目的最高荣誉。</p>
<p>除了整体排名第一，PrimeLending 在 MortgageCX 评估的 10 个客户体验类别中占据六个第一：</p>
<ul>
<li>整体借款人满意度</li>
<li>贷款发起人</li>
<li>处理人员</li>
<li>净推荐值（NPS）</li>
<li>在线工具</li>
<li>申请流程</li>
</ul>
<p>MortgageCX 最佳贷款机构奖基于来自全国购房者的近 40,000 份后期满意度调查，被广泛视为通过直接消费者反馈衡量贷款机构表现的行业基准。</p>
<p>“今天的购房者期望个人专业知识与易于使用的数字工具无缝结合，” PrimeLending 的总裁兼首席执行官 Steve Thompson 表示。“40 年来，我们一直专注于简化和透明化抵押贷款流程。被评为整体满意度最佳贷款机构，以及在我们的贷款发起人、处理人员和数字体验等关键接触点上获此殊荣，展示了当经验丰富的本地专业人士得到支持时，技术如何推动贷款进程并让借款人保持知情。”</p>
<p>PrimeLending 的表现也在个人层面上脱颖而出。通过 STRATMOR 集团的 MortgageCX 项目，37 名贷款发起人和 22 名贷款处理人员在 2025 年各自角色的客户体验交付中排名全国前 200 名。</p>
<p><strong>关于 PrimeLending</strong></p>
<p>PrimeLending，PlainsCapital 公司的子公司，是一家全国性的住房贷款机构，致力于帮助美国人实现购房梦想。以简化、透明和有回报的抵押贷款流程而闻名，PrimeLending 结合个人指导与创新数字工具，从申请到关闭提供最佳体验。PrimeLending 的整体满意度评分为 97%，并提供多种贷款选择，致力于提供专业服务和持久的财务信心。PrimeLending 是 PlainsCapital Bank 的全资子公司，而 PlainsCapital Bank 又是 Hilltop Holdings Inc.（纽约证券交易所代码：HTH）的全资子公司。欲了解更多信息，请访问 PrimeLending.com。</p>
<p>1 被 STRATMOR MortgageCX 评选为 2025 年整体满意度、贷款发起人、处理人员、净推荐值、在线工具和申请流程的最佳贷款机构。</p>
<p>2 调查由 STRATMOR MortgageCX 在贷款关闭后进行和管理。PrimeLending 在 2025 年 1 月 1 日至 2025 年 12 月 31 日期间获得了 97% 的客户满意度评分。</p>
<p>所有贷款均需信用审批。利率和费用可能会变动。©2026 PrimeLending，PlainsCapital 公司（PrimeLending）。(NMLS: 13649) 平等住房贷款机构。</p>
<p><img src="https://imageproxy.pbkrs.com/https://cts.businesswire.com/ct/CT/query-ZGlzdHJvPW54JmlkPWJ3bmV3cyZsYW5nPWVuJnNpZD1hY3FyOCZzdHk9MjAyNjAyMTEyMjU3MDRyMQ?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://cts.businesswire.com/ct/CT/query-ZGlzdHJvPW54JmlkPWJ3bmV3cyZsYW5nPWVuJnNpZD1hY3FyOCZzdHk9MjAyNjAyMTEyMjU3MDRyMQ"/></p>
<p>在 businesswire.com 查看源版本：https://www.businesswire.com/news/home/20260211225704/en/</p>
<p>Mandy Jordan</p>
<p>972-852-8235</p>
<p>mjordan@primelending.com</p>
<p>来源：PrimeLending</p>

希尔托普控股

<p>PrimeLending 被 MortgageCX 评选为 2025 年最佳客户满意度贷款机构，在十个客户体验类别中领先六个。该奖项基于近 40,000 份后期满意度调查的反馈。PrimeLending 的首席执行官强调了将个人专业知识与数字工具相结合以提升抵押贷款流程的重要性。此外，来自 PrimeLending 的 37 名贷款发起人和 22 名贷款处理人员在 2025 年全国客户体验排名中名列前 200。PrimeLending 是 PlainsCapital Bank 的子公司，致力于提供透明且令人满意的抵押贷款体验</p>

<p><em>National mortgage lender tops six of 10 customer experience categories</em></p>
<div class="lb-trans"><p><em>全国抵押贷款机构在 10 个客户体验类别中占据六个</em></p>
</div><p>DALLAS--(BUSINESS WIRE)--PrimeLending®, a PlainsCapital Company, has been named the 2025 Best-in-Class Lender for Overall Satisfaction in the large independent lender segment by MortgageCX, earning the program’s top honor based on verified borrower feedback.</p>
<div class="lb-trans"><p>达拉斯 --（商业资讯）--PrimeLending®，一家 PlainsCapital 公司，被 MortgageCX 评选为 2025 年大型独立贷款机构整体满意度最佳贷款机构，凭借经过验证的借款人反馈获得该项目的最高荣誉。</p>
</div><p>In addition to the No. 1 overall ranking, PrimeLending placed first in six of 10 customer experience categories evaluated by MortgageCX:</p>
<div class="lb-trans"><p>除了整体排名第一，PrimeLending 在 MortgageCX 评估的 10 个客户体验类别中占据六个第一：</p>
</div><ul>
<li>Overall Borrower Satisfaction</li>
<li>Loan Originators</li>
<li>Processors</li>
<li>Net Promoter Score (NPS)</li>
<li>Online Tools</li>
<li>Application Process</li>
</ul>
<div class="lb-trans"><ul>
<li>整体借款人满意度</li>
<li>贷款发起人</li>
<li>处理人员</li>
<li>净推荐值（NPS）</li>
<li>在线工具</li>
<li>申请流程</li>
</ul>
</div><p>The MortgageCX Best-in-Class Lender Awards are based on nearly 40,000 post-closing satisfaction surveys from homebuyers nationwide and are widely regarded as an industry benchmark for measuring lender performance through direct consumer feedback.</p>
<div class="lb-trans"><p>MortgageCX 最佳贷款机构奖基于来自全国购房者的近 40,000 份后期满意度调查，被广泛视为通过直接消费者反馈衡量贷款机构表现的行业基准。</p>
</div><p>“Today’s homebuyers expect personal expertise and easy-to-use digital tools to work seamlessly together,” said Steve Thompson, president and chief executive officer of PrimeLending. “For 40 years, our focus has been making the mortgage process simple and transparent. Being named Best-in-Class for Overall Satisfaction—and across key touchpoints like our loan originators, processors, and digital experience—shows what’s possible when experienced local professionals are supported by technology that keeps loans moving and borrowers informed.”</p>
<div class="lb-trans"><p>“今天的购房者期望个人专业知识与易于使用的数字工具无缝结合，” PrimeLending 的总裁兼首席执行官 Steve Thompson 表示。“40 年来，我们一直专注于简化和透明化抵押贷款流程。被评为整体满意度最佳贷款机构，以及在我们的贷款发起人、处理人员和数字体验等关键接触点上获此殊荣，展示了当经验丰富的本地专业人士得到支持时，技术如何推动贷款进程并让借款人保持知情。”</p>
</div><p>PrimeLending’s performance also stood out at the individual level. Through STRATMOR Group’s MortgageCX Program, 37 loan originators and 22 loan processors ranked among the top 200 individuals nationally in their respective roles for customer experience delivery in 2025.</p>
<div class="lb-trans"><p>PrimeLending 的表现也在个人层面上脱颖而出。通过 STRATMOR 集团的 MortgageCX 项目，37 名贷款发起人和 22 名贷款处理人员在 2025 年各自角色的客户体验交付中排名全国前 200 名。</p>
</div><p><strong>About PrimeLending</strong></p>
<div class="lb-trans"><p><strong>关于 PrimeLending</strong></p>
</div><p>PrimeLending, a PlainsCapital Company, is a national home lender that has been helping Americans achieve their homeownership dreams. Known for making the mortgage process simple, transparent, and rewarding, PrimeLending combines personal guidance with innovative digital tools to deliver a best-in-class1 experience from application to closing. With a 97% overall satisfaction rating2 and a wide range of loan options, PrimeLending is dedicated to providing expert service and long-lasting financial confidence. PrimeLending is a wholly owned subsidiary of PlainsCapital Bank, which in turn is a wholly owned subsidiary of Hilltop Holdings Inc. (NYSE: HTH). For more information, visit PrimeLending.com.</p>
<div class="lb-trans"><p>PrimeLending，PlainsCapital 公司的子公司，是一家全国性的住房贷款机构，致力于帮助美国人实现购房梦想。以简化、透明和有回报的抵押贷款流程而闻名，PrimeLending 结合个人指导与创新数字工具，从申请到关闭提供最佳体验。PrimeLending 的整体满意度评分为 97%，并提供多种贷款选择，致力于提供专业服务和持久的财务信心。PrimeLending 是 PlainsCapital Bank 的全资子公司，而 PlainsCapital Bank 又是 Hilltop Holdings Inc.（纽约证券交易所代码：HTH）的全资子公司。欲了解更多信息，请访问 PrimeLending.com。</p>
</div><p>1Named 2025 Best-in-Class Lender by STRATMOR MortgageCX for Overall Satisfaction, Loan Originators, Processors, Net Promoter Score, Online Tools and Application Process.</p>
<div class="lb-trans"><p>1 被 STRATMOR MortgageCX 评选为 2025 年整体满意度、贷款发起人、处理人员、净推荐值、在线工具和申请流程的最佳贷款机构。</p>
</div><p>2Survey administered and managed by STRATMOR MortgageCX following loan closing. PrimeLending received an overall 97% Customer Satisfaction Rating for the period Jan. 1, 2025–Dec. 31, 2025.</p>
<div class="lb-trans"><p>2 调查由 STRATMOR MortgageCX 在贷款关闭后进行和管理。PrimeLending 在 2025 年 1 月 1 日至 2025 年 12 月 31 日期间获得了 97% 的客户满意度评分。</p>
</div><p>All loans subject to credit approval. Rates and fees subject to change. ©2026 PrimeLending, a PlainsCapital Company (PrimeLending). (NMLS: 13649) Equal Housing Lender.</p>
<div class="lb-trans"><p>所有贷款均需信用审批。利率和费用可能会变动。©2026 PrimeLending，PlainsCapital 公司（PrimeLending）。(NMLS: 13649) 平等住房贷款机构。</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://cts.businesswire.com/ct/CT/query-ZGlzdHJvPW54JmlkPWJ3bmV3cyZsYW5nPWVuJnNpZD1hY3FyOCZzdHk9MjAyNjAyMTEyMjU3MDRyMQ" alt="" original-src="https://cts.businesswire.com/ct/CT?id=bwnews&amp;sty=20260211225704r1&amp;sid=acqr8&amp;distro=nx&amp;lang=en"/></p>
<p>View source version on businesswire.com: https://www.businesswire.com/news/home/20260211225704/en/</p>
<div class="lb-trans"><p>在 businesswire.com 查看源版本：https://www.businesswire.com/news/home/20260211225704/en/</p>
</div><p>Mandy Jordan</p>
<div class="lb-trans"><p>Mandy Jordan</p>
</div><p>972-852-8235</p>
<div class="lb-trans"><p>972-852-8235</p>
</div><p>mjordan@primelending.com</p>
<div class="lb-trans"><p>mjordan@primelending.com</p>
</div><p>Source: PrimeLending</p>
<div class="lb-trans"><p>来源：PrimeLending</p>
</div>

PrimeLending 被 MortgageCX 评选为 2025 年整体满意度最佳贷款机构 | 希尔托普控股股票新闻