<p>/PRNewswire/ -- BeneCard PBF 自豪地宣布，在第 20 届 Stevie Awards 中获得销售与客户服务类别的银奖。这一认可突显了 BeneCard PBF 在药房福利管理（PBM）行业提供卓越客户服务的目标。</p>
<p>Stevie Awards 是全球客户服务、呼叫中心、业务发展和销售专业人士的最高荣誉。Stevie Awards 组织了九个全球领先的商业奖项项目，包括享有盛誉的美国商业奖®和国际商业奖®。</p>
<p>获奖者将在 3 月 5 日于纽约市万豪大酒店举行的盛典上庆祝，届时将有来自全球 300 多名专业人士参加。今年的比赛评估了来自各类组织的 2100 多个提名，涵盖几乎所有行业，代表 41 个国家和地区，获奖者由来自全球 150 名专业人士组成的八个专业评审委员会的平均评分决定。</p>
<p>这一银奖标志着 BeneCard PBF 连续三年（2024、2025、2026）获得 Stevie 奖，突显了该组织对服务卓越和持续改进的坚定承诺。</p>
<p>BeneCard PBF 是 Stevie Awards 认可的少数药房福利管理公司之一，该组织通过深刻重视、支持和庆祝员工的文化来区分自己。每年的提名旨在反映对人员、流程和可衡量改进的有意投资。绩效指标持续显示出在质量、效率、客户满意度和运营有效性方面的提升——清晰证明 BeneCard PBF 不断提升标准，而不是满足于过去的成功。</p>
<p>BeneCard PBF 呼叫中心助理副总裁 Dave Slonac 表示：“我们组织 2025 年的表现反映了严格的测量和持续的年复一年改进，涵盖速度、质量和响应能力。” 他进一步指出：“我们将 2024 年的平均应答速度从 27 秒提高到 2025 年的 21 秒，远超我们的 30 秒目标，同时在入站和出站电话质量上超过 99%。” Slonac 还强调了书面沟通的持续卓越，书面回复质量保持在 100%，回复时间持续加快。第三方审计确认了呼叫分类、处理和文档的 100% 准确性，强化了呼叫中心对准确性、问责制和以会员为中心的服务交付的承诺——这一表现使 BeneCard PBF 连续第二年获得全国认可。</p>
<p>在这些成就的基础上，BeneCard PBF 及 Benecard Central Fill 的总裁 Jeff Shea 分享道：“这一 Stevie 奖是对我们团队致力于卓越和将会员置于我们一切工作的中心使命的有力验证。我们的呼叫中心专业人士始终超越期望，提供有意义的高质量支持，这一认可反映了他们每天带到工作中的热情、创新和问责。”</p>
<p>Stevie Awards 组织也对此承诺表示赞同。Stevie Awards 总裁 Maggie Miller 补充道：“今年 Stevie Awards 销售与客户服务获奖者所取得的卓越分数反映了他们所提供的卓越水平、创新和客户影响。我们自豪地与评委们一起祝贺并庆祝这些杰出组织和专业人士的成就。”</p>
<p><strong>关于 Stevie®奖</strong></p>
<p>Stevie 奖分为九个项目：亚太 Stevie 奖、德国 Stevie 奖、中东和北非 Stevie 奖、美国商业奖®、国际商业奖®、优秀雇主 Stevie 奖、销售与客户服务 Stevie 奖、技术卓越 Stevie 奖和女性商业 Stevie 奖。Stevie 奖每年收到来自 70 多个国家和地区的 12000 多份参赛作品。全球超过 1000 名专业人士每年参与 Stevie 奖的评审过程。Stevie 奖表彰各类组织及其背后的人，认可全球工作场所的杰出表现。</p>
<p>stevieawards.com</p>
<p><strong>关于 BeneCard PBF</strong></p>
<p>BeneCard PBF 提供明确、全面的价值主张，建立在独立治理、透明运营、灵活计划设计和可衡量结果的基础上。结合临床严谨性与以会员为中心的服务模式，BeneCard PBF 帮助减少浪费、改善用药依从性，并创造可预测的整体护理成本。通过清晰的报告、可配置的项目和可问责的绩效，该组织与顾问、经纪人、联盟和雇主无缝合作，以满足多样化和不断发展的市场需求。</p>
<p>该公司专注于在地方和国家层面管理药房福利项目，服务于包括大型企业、小型企业、工会和医疗保健组织在内的多样化客户群。BeneCard PBF 在美国的客户服务和呼叫中心为会员、药剂师和开处方者提供 24/7/365 的支持，支持超过 240 种语言。</p>
<p>benecardpbf.com</p>
<p>来源 BeneCard PBF</p>
<p><img src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwMjExJk5ld3NJdGVtSWQ9Rkw4NDA2OSZUcmFuc21pc3Npb25fSWQ9MjAyNjAyMTExNTAwUFJfTkVXU19VU1BSX19fX19GTDg0MDY5?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwMjExJk5ld3NJdGVtSWQ9Rkw4NDA2OSZUcmFuc21pc3Npb25fSWQ9MjAyNjAyMTExNTAwUFJfTkVXU19VU1BSX19fX19GTDg0MDY5"/></p>

<p>BeneCard PBF 在第 20 届年度斯蒂维奖中获得了销售与客户服务类别的银奖，表彰其在药房福利管理行业中对卓越客户服务的承诺。这标志着 BeneCard PBF 连续第三年获得斯蒂维奖，突显其在服务质量和运营效率方面的持续改进。颁奖典礼将于 3 月 5 日在纽约市的万豪大酒店举行，庆祝来自全球各个组织的 2100 多个提名的成就</p>

<p>, /PRNewswire/ -- BeneCard PBF is proud to announce that it has won the Silver Stevie Award in the Sales &amp; Customer Service category in the 20th annual Stevie Awards. This recognition highlights BeneCard PBF's goal to provide remarkable customer service in the pharmacy benefit management (PBM) industry.</p>
<div class="lb-trans"><p>/PRNewswire/ -- BeneCard PBF 自豪地宣布，在第 20 届 Stevie Awards 中获得销售与客户服务类别的银奖。这一认可突显了 BeneCard PBF 在药房福利管理（PBM）行业提供卓越客户服务的目标。</p>
</div><p>The Stevie Awards for Sales &amp; Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.</p>
<div class="lb-trans"><p>Stevie Awards 是全球客户服务、呼叫中心、业务发展和销售专业人士的最高荣誉。Stevie Awards 组织了九个全球领先的商业奖项项目，包括享有盛誉的美国商业奖®和国际商业奖®。</p>
</div><p>Winners will be celebrated during a gala event attended by more than 300 professionals from around the world at the Marriott Marquis Hotel in New York City on March 5. This year's competition evaluated more than 2,100 nominations from organizations of all sizes and across virtually every industry, representing 41 nations and territories, with winners determined by average scores from 150 professionals worldwide serving on eight specialized judging committees.</p>
<div class="lb-trans"><p>获奖者将在 3 月 5 日于纽约市万豪大酒店举行的盛典上庆祝，届时将有来自全球 300 多名专业人士参加。今年的比赛评估了来自各类组织的 2100 多个提名，涵盖几乎所有行业，代表 41 个国家和地区，获奖者由来自全球 150 名专业人士组成的八个专业评审委员会的平均评分决定。</p>
</div><p>This Silver Stevie Award marks BeneCard PBF's third Stevie win in three consecutive years (2024, 2025, 2026), underscoring the organization's sustained commitment to service excellence and continuous improvement.</p>
<div class="lb-trans"><p>这一银奖标志着 BeneCard PBF 连续三年（2024、2025、2026）获得 Stevie 奖，突显了该组织对服务卓越和持续改进的坚定承诺。</p>
</div><p>BeneCard PBF is one of the only pharmacy benefit managers recognized by the Stevie Awards, and the organization distinguishes itself through a culture that deeply values, supports, and celebrates the employees behind the performance. Each year's submission aims to reflect the intentional investment in people, processes, and measurable improvement. Performance metrics consistently demonstrate gains in quality, efficiency, customer satisfaction, and operational effectiveness—clear proof that BeneCard PBF continues to raise the bar rather than rest on past success.</p>
<div class="lb-trans"><p>BeneCard PBF 是 Stevie Awards 认可的少数药房福利管理公司之一，该组织通过深刻重视、支持和庆祝员工的文化来区分自己。每年的提名旨在反映对人员、流程和可衡量改进的有意投资。绩效指标持续显示出在质量、效率、客户满意度和运营有效性方面的提升——清晰证明 BeneCard PBF 不断提升标准，而不是满足于过去的成功。</p>
</div><p>Dave Slonac, Assistant Vice President of the Contact Center at BeneCard PBF, stated &#34;Our organization's 2025 performance reflects disciplined measurement and consistent year-over-year improvement across speed, quality, and responsiveness.&#34; He further noted, &#34;We improved our average speed of answer from 27 seconds in 2024 to 21 seconds in 2025—well ahead of our 30-second goal—while simultaneously exceeding over 99 percent, on inbound and outbound call quality.&#34; Slonac also highlighted sustained excellence in written communications, with written response quality holding at 100 percent and response times continuing to accelerate. A third-party audit confirmed 100 percent accuracy across call categorization, handling, and documentation, reinforcing the contact center's commitment to accuracy, accountability, and member-focused service delivery—performance that earned BeneCard PBF national recognition for another consecutive year.</p>
<div class="lb-trans"><p>BeneCard PBF 呼叫中心助理副总裁 Dave Slonac 表示：“我们组织 2025 年的表现反映了严格的测量和持续的年复一年改进，涵盖速度、质量和响应能力。” 他进一步指出：“我们将 2024 年的平均应答速度从 27 秒提高到 2025 年的 21 秒，远超我们的 30 秒目标，同时在入站和出站电话质量上超过 99%。” Slonac 还强调了书面沟通的持续卓越，书面回复质量保持在 100%，回复时间持续加快。第三方审计确认了呼叫分类、处理和文档的 100% 准确性，强化了呼叫中心对准确性、问责制和以会员为中心的服务交付的承诺——这一表现使 BeneCard PBF 连续第二年获得全国认可。</p>
</div><p>Expanding on those accomplishments, Jeff Shea, President of BeneCard PBF and Benecard Central Fill, shared, &#34;This Stevie Award is a powerful validation of our team's dedication to excellence and our mission to put members at the center of everything we do. Our contact center professionals consistently go above and beyond to deliver meaningful, high-quality support, and this recognition reflects the passion, innovation, and accountability they bring to their work every day.&#34;</p>
<div class="lb-trans"><p>在这些成就的基础上，BeneCard PBF 及 Benecard Central Fill 的总裁 Jeff Shea 分享道：“这一 Stevie 奖是对我们团队致力于卓越和将会员置于我们一切工作的中心使命的有力验证。我们的呼叫中心专业人士始终超越期望，提供有意义的高质量支持，这一认可反映了他们每天带到工作中的热情、创新和问责。”</p>
</div><p>That commitment to excellence was echoed by the Stevie Awards organization. Stevie Awards President Maggie Miller added, &#34;The remarkable scores achieved by this year's Stevie Awards for Sales &amp; Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements.&#34;</p>
<div class="lb-trans"><p>Stevie Awards 组织也对此承诺表示赞同。Stevie Awards 总裁 Maggie Miller 补充道：“今年 Stevie Awards 销售与客户服务获奖者所取得的卓越分数反映了他们所提供的卓越水平、创新和客户影响。我们自豪地与评委们一起祝贺并庆祝这些杰出组织和专业人士的成就。”</p>
</div><p><strong>About The Stevie® Awards</strong></p>
<div class="lb-trans"><p><strong>关于 Stevie®奖</strong></p>
</div><p>Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East &amp; North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales &amp; Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, Stevie's recognize outstanding performances in the workplace worldwide.</p>
<div class="lb-trans"><p>Stevie 奖分为九个项目：亚太 Stevie 奖、德国 Stevie 奖、中东和北非 Stevie 奖、美国商业奖®、国际商业奖®、优秀雇主 Stevie 奖、销售与客户服务 Stevie 奖、技术卓越 Stevie 奖和女性商业 Stevie 奖。Stevie 奖每年收到来自 70 多个国家和地区的 12000 多份参赛作品。全球超过 1000 名专业人士每年参与 Stevie 奖的评审过程。Stevie 奖表彰各类组织及其背后的人，认可全球工作场所的杰出表现。</p>
</div><p>stevieawards.com</p>
<div class="lb-trans"><p>stevieawards.com</p>
</div><p><strong>About BeneCard PBF</strong></p>
<div class="lb-trans"><p><strong>关于 BeneCard PBF</strong></p>
</div><p>BeneCard PBF delivers a clear, holistic value proposition built on independent governance, transparent operations, flexible plan design, and measurable outcomes. Combining clinical rigor with a member first service model, BeneCard PBF helps reduce waste, improve medication adherence, and create predictable total cost of care. With clear reporting, configurable programs, and accountable performance, the organization partners seamlessly with consultants, brokers, coalitions, and employers to meet diverse and evolving market requirements.</p>
<div class="lb-trans"><p>BeneCard PBF 提供明确、全面的价值主张，建立在独立治理、透明运营、灵活计划设计和可衡量结果的基础上。结合临床严谨性与以会员为中心的服务模式，BeneCard PBF 帮助减少浪费、改善用药依从性，并创造可预测的整体护理成本。通过清晰的报告、可配置的项目和可问责的绩效，该组织与顾问、经纪人、联盟和雇主无缝合作，以满足多样化和不断发展的市场需求。</p>
</div><p>The company specializes in administering pharmacy benefit programs locally and nationally, serving a diverse range of clients including large corporations, small businesses, labor unions, and healthcare organizations. BeneCard PBF's U.S. based customer service and contact centers provide 24/7/365 support in more than 240 languages to members, pharmacists, and prescribers.</p>
<div class="lb-trans"><p>该公司专注于在地方和国家层面管理药房福利项目，服务于包括大型企业、小型企业、工会和医疗保健组织在内的多样化客户群。BeneCard PBF 在美国的客户服务和呼叫中心为会员、药剂师和开处方者提供 24/7/365 的支持，支持超过 240 种语言。</p>
</div><p>benecardpbf.com</p>
<div class="lb-trans"><p>benecardpbf.com</p>
</div><p>SOURCE BeneCard PBF</p>
<div class="lb-trans"><p>来源 BeneCard PBF</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwMjExJk5ld3NJdGVtSWQ9Rkw4NDA2OSZUcmFuc21pc3Npb25fSWQ9MjAyNjAyMTExNTAwUFJfTkVXU19VU1BSX19fX19GTDg0MDY5" alt="" original-src="https://rt.prnewswire.com/rt.gif?NewsItemId=FL84069&amp;Transmission_Id=202602111500PR_NEWS_USPR_____FL84069&amp;DateId=20260211"/></p>

BENECARD PBF 在 2026 年 STEVIE 销售与客户服务奖中荣获银奖，时间为 15:00 ET