<p><strong>阿联酋迪拜：</strong> 对大多数人来说，续保汽车保险意味着要在门户网站上导航、填写表格或等待接通。Sukoon 今天正在改变这一现状，宣布推出一系列以客户便利为中心的人工智能驱动解决方案，其中包括该地区首个用于汽车保险续保的人工智能对话语音机器人。</p>
<p>Sukoon 的新人工智能系统主动在客户保单到期前拨打电话，而不是让客户自己去处理续保流程。通过完全自然的对话流程，客户可以确认他们的详细信息，并通过短信或 WhatsApp 请求安全支付链接，在几分钟内完成续保。对于那些更喜欢人工服务的客户，机器人可以无缝地将电话转接给人工客服，毫不延迟。</p>
<p>“我们的客户生活繁忙，管理他们的保险应该是他们一天中最简单的部分，” Sukoon 的临时首席执行官兼首席财务官 Hammad Khan 说。“通过这些改进，我们正在积极消除客户旅程中的摩擦，并用简单性取而代之。通过推出阿联酋首个用于汽车续保的人工智能语音机器人，以及一系列智能工具，我们正在让客户重新获得时间，确保他们与 Sukoon 的每一次互动都简单、个性化且真正有帮助。”</p>
<p>除了开创性的语音机器人，Sukoon 还引入了一系列后台人工智能创新，以消除所有接触点的摩擦。在线购买保单时分心的客户现在会收到个性化的 WhatsApp 提醒，以便无缝地继续他们的操作。当与呼叫中心的客服代表交谈时，客户可以享受更快、更具同理心的解决方案，因为客服代表现在可以使用工具即时检索信息并在通话中提供指导。此外，针对 100% 客户通话的自动质量审核努力确保 Sukoon 在每种语言中始终保持并提升其高标准的服务质量。</p>
<p>随着这些进展的实施，Sukoon 继续投资于实用的数字解决方案，并赋能其员工提供一致的优质体验，巩固其作为该地区最具创新性和以客户为中心的保险公司的地位。</p>
<p><strong>关于 Sukoon</strong></p>
<p>Sukoon Insurance PJSC（“Sukoon”）成立于 1975 年，是阿联酋领先的保险提供商之一。Sukoon 为其 136 万名投保成员提供一系列全面的保险解决方案，包括汽车、生命、健康和一般（财产、能源、工程、航空、海洋和责任）需求。Sukoon 的业务遍及阿曼和阿联酋的所有酋长国。</p>
<p>Sukoon 致力于提供卓越的保险解决方案，帮助创造和保护财富与福祉。这家总部位于迪拜的公司通过一个拥有 700 多名专业人员的团队，借助密集的分销网络，包括分支机构、经纪人、银行保险合作伙伴、代理商、电子商务平台和专门的呼叫中心，始终忠于其愿景，为企业和个人提供服务。</p>
<p>在 2025 年，Sukoon 注册的毛保费（GWP）为 70 亿阿联酋迪拉姆。其偿付能力比率为 275%，并获得标准普尔（A 级）和穆迪（A2 级）的优秀评级，清晰地展示了其财务稳健性、风险管理流程的强大、有效的治理能力，以及在长期内有效服务客户的能力。</p>
<p>公司以客户为中心，致力于提供卓越的服务。其优先事项始终是与客户建立长期关系，以客户的满意为不可妥协的目标。</p>
<p>简单来说，Sukoon 希望继续巩固其在该地区作为其他保险公司在卓越客户服务方面的标杆地位。</p>
<p>要了解更多关于 Sukoon 的信息，请访问 www.sukoon.com。</p>
<p>如需更多信息，请联系：</p>
<p>Ahsan Khan</p>
<p>市场部负责人，</p>
<p>Sukoon Insurance PJSC</p>
<p>电子邮件：ahsan.khan@sukoon.com</p>
<p>Nitika Midha</p>
<p>高级市场经理，</p>
<p>Sukoon Insurance PJSC</p>
<p>电子邮件：nitika.midha@sukoon.com</p>
<p>请将您的新闻稿发送至 pressrelease.zawya@lseg.com</p>
<p>免责声明：本新闻稿的内容由外部第三方提供。本网站不对该外部内容负责，也不控制该内容。该内容以 “原样” 和 “可用” 为基础提供，未经过任何编辑。本网站及我们的附属机构不保证本新闻稿中表达的观点或意见的准确性。</p>
<p>本新闻稿仅供信息参考。内容不提供税务、法律或投资建议，也不对任何特定证券、投资组合或投资策略的适用性、价值或盈利能力发表意见。本网站及我们的附属机构对内容中的任何错误或不准确之处，或因您依赖该内容而采取的任何行动不承担任何责任。您明确同意，您使用本文中的信息风险自负。</p>
<p>在适用法律允许的最大范围内，本网站、其母公司、子公司、附属机构及各自的股东、董事、高级职员、员工、代理、广告商、内容提供者和许可方对您不承担任何直接、间接、后果性、特殊、附带、惩罚性或示范性损害赔偿，包括但不限于利润损失、储蓄损失和收入损失，无论是基于过失、侵权、合同或任何其他责任理论，即使各方已被告知可能性或可以预见到任何此类损害。</p>

<p>Sukoon 推出了一款基于人工智能的语音机器人，以简化汽车保险续保流程，主动在保单到期前联系客户。这项创新使客户能够通过短信或 WhatsApp 确认细节并请求支付链接，几分钟内完成续保。如果需要，机器人可以将电话转接给人工客服。Sukoon 旨在通过个性化提醒和改善呼叫中心支持来提升客户体验。Sukoon 成立于 1975 年，是阿联酋领先的保险公司，致力于卓越的服务和创新，预计 2025 年的保费收入达到 70 亿阿联酋迪拉姆</p>

<p><strong>Dubai, United Arab Emirates:</strong> For most, renewing a motor policy means navigating portals, filling out forms, or waiting on hold. Sukoon is changing that narrative today, announcing a suite of AI-driven solutions designed entirely around customer convenience, headlined by one of the region’s first AI Conversational Voice Bot for motor insurance renewals.</p>
<div class="lb-trans"><p><strong>阿联酋迪拜：</strong> 对大多数人来说，续保汽车保险意味着要在门户网站上导航、填写表格或等待接通。Sukoon 今天正在改变这一现状，宣布推出一系列以客户便利为中心的人工智能驱动解决方案，其中包括该地区首个用于汽车保险续保的人工智能对话语音机器人。</p>
</div><p>Instead of waiting for customers to navigate the renewal process, Sukoon’s new AI system proactively calls customers ahead of their policy expiration. Through a completely natural, conversational flow, customers can confirm their details and request a secure payment link via SMS or WhatsApp, completing their renewal in minutes. For those who prefer a human touch, the bot can seamlessly transfer the call to a live agent without missing a beat.</p>
<div class="lb-trans"><p>Sukoon 的新人工智能系统主动在客户保单到期前拨打电话，而不是让客户自己去处理续保流程。通过完全自然的对话流程，客户可以确认他们的详细信息，并通过短信或 WhatsApp 请求安全支付链接，在几分钟内完成续保。对于那些更喜欢人工服务的客户，机器人可以无缝地将电话转接给人工客服，毫不延迟。</p>
</div><p>“Our customers lead busy lives, and managing their insurance should be the easiest part of their day,” said Hammad Khan, Interim CEO and Chief Financial Officer at Sukoon. “With these enhancements, we are actively removing friction from the customer journey and replacing it with simplicity. By introducing the UAE's first AI voice bot for motor renewals, alongside an ecosystem of smart tools, we are giving our customers their time back and ensuring every interaction they have with Sukoon is simple, personalised, and genuinely helpful.”</p>
<div class="lb-trans"><p>“我们的客户生活繁忙，管理他们的保险应该是他们一天中最简单的部分，” Sukoon 的临时首席执行官兼首席财务官 Hammad Khan 说。“通过这些改进，我们正在积极消除客户旅程中的摩擦，并用简单性取而代之。通过推出阿联酋首个用于汽车续保的人工智能语音机器人，以及一系列智能工具，我们正在让客户重新获得时间，确保他们与 Sukoon 的每一次互动都简单、个性化且真正有帮助。”</p>
</div><p>Beyond the pioneering voice bot, Sukoon has introduced an ecosystem of behind-the-scenes AI innovations to eliminate friction across all touchpoints. Customers who shift attention while buying a policy online now receive personalised WhatsApp reminders to seamlessly pick up right where they left off. When speaking to a call centre agent, customers benefit from faster, more empathetic resolutions, as agents are now supported by tools that instantly retrieve information and offer guidance during live calls. Furthermore, automated quality audits across 100% of customer calls strive to ensure that Sukoon's high standards of care are consistently met and improved upon in every language.</p>
<div class="lb-trans"><p>除了开创性的语音机器人，Sukoon 还引入了一系列后台人工智能创新，以消除所有接触点的摩擦。在线购买保单时分心的客户现在会收到个性化的 WhatsApp 提醒，以便无缝地继续他们的操作。当与呼叫中心的客服代表交谈时，客户可以享受更快、更具同理心的解决方案，因为客服代表现在可以使用工具即时检索信息并在通话中提供指导。此外，针对 100% 客户通话的自动质量审核努力确保 Sukoon 在每种语言中始终保持并提升其高标准的服务质量。</p>
</div><p>With these advancements now live, Sukoon continues to invest in practical digital solutions and empower its people to deliver a consistent, premium experience, reinforcing its position as the region’s most innovative and customer-obsessed insurer.</p>
<div class="lb-trans"><p>随着这些进展的实施，Sukoon 继续投资于实用的数字解决方案，并赋能其员工提供一致的优质体验，巩固其作为该地区最具创新性和以客户为中心的保险公司的地位。</p>
</div><p><strong>About Sukoon</strong></p>
<div class="lb-trans"><p><strong>关于 Sukoon</strong></p>
</div><p>Established in 1975, Sukoon Insurance PJSC (“Sukoon”) – a public stock company – is among the leading insurance providers in the UAE. Sukoon provides a range of comprehensive insurance solutions for motor, life, health, and general (property, energy, engineering, aviation, marine, and liability) needs to its 1.36 million insured members. Sukoon’s operations span across Oman and all Emirates in the UAE.</p>
<div class="lb-trans"><p>Sukoon Insurance PJSC（“Sukoon”）成立于 1975 年，是阿联酋领先的保险提供商之一。Sukoon 为其 136 万名投保成员提供一系列全面的保险解决方案，包括汽车、生命、健康和一般（财产、能源、工程、航空、海洋和责任）需求。Sukoon 的业务遍及阿曼和阿联酋的所有酋长国。</p>
</div><p>Sukoon is committed to providing outstanding insurance solutions which help create and protect wealth and wellbeing. The Dubai-based company stays true to its vision by serving businesses and individuals with a team of over 700 professionals through an intensive distribution network of branches, brokers, bancassurance partners, agencies, e-commerce platforms, and a dedicated call centre.</p>
<div class="lb-trans"><p>Sukoon 致力于提供卓越的保险解决方案，帮助创造和保护财富与福祉。这家总部位于迪拜的公司通过一个拥有 700 多名专业人员的团队，借助密集的分销网络，包括分支机构、经纪人、银行保险合作伙伴、代理商、电子商务平台和专门的呼叫中心，始终忠于其愿景，为企业和个人提供服务。</p>
</div><p>In 2025, Sukoon registered gross written premiums (GWP) of AED 7 billion. With a solvency ratio of 275 percent and exemplary ratings from Standard and Poor’s (A rated) and Moody’s (A2 rated), it clearly demonstrates its financial soundness, robustness in risk management processes, effective governance, and ability to serve its clients effectively in the long run.</p>
<div class="lb-trans"><p>在 2025 年，Sukoon 注册的毛保费（GWP）为 70 亿阿联酋迪拉姆。其偿付能力比率为 275%，并获得标准普尔（A 级）和穆迪（A2 级）的优秀评级，清晰地展示了其财务稳健性、风险管理流程的强大、有效的治理能力，以及在长期内有效服务客户的能力。</p>
</div><p>At its core, the Company is customer-centric, with a keen devotion towards providing exceptional services. Its priority has always been to build long-term relationships with its clients with their delight as its non-negotiable objective.</p>
<div class="lb-trans"><p>公司以客户为中心，致力于提供卓越的服务。其优先事项始终是与客户建立长期关系，以客户的满意为不可妥协的目标。</p>
</div><p>Put simply, Sukoon wants to continue reinforcing its position as a reference for other insurers in the region for exemplary customer service.</p>
<div class="lb-trans"><p>简单来说，Sukoon 希望继续巩固其在该地区作为其他保险公司在卓越客户服务方面的标杆地位。</p>
</div><p>To learn more about Sukoon, please visit www.sukoon.com.</p>
<div class="lb-trans"><p>要了解更多关于 Sukoon 的信息，请访问 www.sukoon.com。</p>
</div><p>For more information please contact:</p>
<div class="lb-trans"><p>如需更多信息，请联系：</p>
</div><p>Ahsan Khan</p>
<div class="lb-trans"><p>Ahsan Khan</p>
</div><p>Head of Marketing,</p>
<div class="lb-trans"><p>市场部负责人，</p>
</div><p>Sukoon Insurance PJSC</p>
<div class="lb-trans"><p>Sukoon Insurance PJSC</p>
</div><p>Email: ahsan.khan@sukoon.com</p>
<div class="lb-trans"><p>电子邮件：ahsan.khan@sukoon.com</p>
</div><p>Nitika Midha</p>
<div class="lb-trans"><p>Nitika Midha</p>
</div><p>Senior Marketing Manager,</p>
<div class="lb-trans"><p>高级市场经理，</p>
</div><p>Sukoon Insurance PJSC</p>
<div class="lb-trans"><p>Sukoon Insurance PJSC</p>
</div><p>Email: nitika.midha@sukoon.com</p>
<div class="lb-trans"><p>电子邮件：nitika.midha@sukoon.com</p>
</div><p>Send us your press releases to pressrelease.zawya@lseg.com</p>
<div class="lb-trans"><p>请将您的新闻稿发送至 pressrelease.zawya@lseg.com</p>
</div><p>Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.</p>
<div class="lb-trans"><p>免责声明：本新闻稿的内容由外部第三方提供。本网站不对该外部内容负责，也不控制该内容。该内容以 “原样” 和 “可用” 为基础提供，未经过任何编辑。本网站及我们的附属机构不保证本新闻稿中表达的观点或意见的准确性。</p>
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<div class="lb-trans"><p>本新闻稿仅供信息参考。内容不提供税务、法律或投资建议，也不对任何特定证券、投资组合或投资策略的适用性、价值或盈利能力发表意见。本网站及我们的附属机构对内容中的任何错误或不准确之处，或因您依赖该内容而采取的任何行动不承担任何责任。您明确同意，您使用本文中的信息风险自负。</p>
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<div class="lb-trans"><p>在适用法律允许的最大范围内，本网站、其母公司、子公司、附属机构及各自的股东、董事、高级职员、员工、代理、广告商、内容提供者和许可方对您不承担任何直接、间接、后果性、特殊、附带、惩罚性或示范性损害赔偿，包括但不限于利润损失、储蓄损失和收入损失，无论是基于过失、侵权、合同或任何其他责任理论，即使各方已被告知可能性或可以预见到任何此类损害。</p>
</div>

ZAWYA-PRESSR：Sukoon 推出 AI 语音机器人，革新汽车保险续保流程