<div id="readability-page-1"><div><p>Lenovo announced the availability of Lenovo Premier Support Plus for Servers, a new premium support offering designed to help enterprises reduce downtime, simplify IT operations, and keep mission-critical infrastructure always ready. Built for today's always-on environments, Premier Support Plus combines AI-driven proactive and predictive support, preventative maintenance, 24/7 access to Lenovo experts, and designated Service Engagement Managers to help organizations move from reactive issue resolution to proactive system care. As digital operations continue to expand and infrastructure environments grow more complex, IT teams are under increasing pressure to maintain uptime while managing limited resources.</p><p>Traditional, reactive support models can lead to extended outages, repeated issues, and unpredictable costs. Premier Support Plus for Servers addresses these challenges by identifying potential issues early and resolving them before they impact business operations. Premier Support Plus for Servers is Lenovo's highest-tier support offering for enterprise server environments, building on the foundation of Lenovo Premier Support.</p><p>The service is designed for Lenovo ThinkSystem and ThinkAgile servers and delivers intelligent support for organizations that depend on continuous availability. Key capabilities of Lenovo Premier Support Plus for Servers include: Proactive and predictive support powered by AI-driven monitoring and Call Home automation, which detects potential issues early and automatically initiates support cases and parts dispatch. Preventative maintenance through wellness dashboards, firmware health checks, and expert guidance to improve system health, reliability, and longevity.</p><p>24/7 expert assistance with a 4-hour onsite response objective for critical issues, helping ensure faster recovery and minimal disruption. A designated Lenovo Service Engagement Manager who provides onboarding, ongoing reporting, and regular service reviews, serving as a single point of accountability. Keep Your Drive, enabling customers to retain failed drives to maintain control of sensitive data and meet internal security and compliance requirements.</p><p>Global service coverage across more than 75 markets, delivering consistent, enterprise-grade support worldwide. For customers with mission-critical environments where downtime is not an option, Lenovo also offers Committed Service Repair as an optional add-on. This enhanced service provides a 6-hour onsite repair commitment, delivering faster resolution for the most demanding operational needs.</p><p>Premier Support Plus combines predictive detection, preventative maintenance, and guided planning to keep infrastructure optimized and ready to scale. With designated account oversight from a Lenovo Service Engagement Manager, global coverage, and data retention controls through Keep Your Drive, customers gain consistent, transparent support they can trust. By shifting the burden of monitoring, maintenance, and escalation to Lenovo, IT teams can spend less time reacting to issues and more time driving strategic initiatives.</p><p>Premier Support Plus for Server is part of Lenovo's broader services portfolio, which includes Lenovo Lifecycle Services which are designed to help customers plan, deploy, manage, optimize and evolve IT infrastructure with confidence.</p></div></div>

联想集团(ADR)

联想集团

<p>联想推出了针对服务器的高级支持服务 Premier Support Plus，旨在减少停机时间并简化企业的 IT 操作。该服务提供基于人工智能的主动支持、24/7 专家访问和指定的服务参与经理。它专为联想 ThinkSystem 和 ThinkAgile 服务器设计，提供预防性维护和全球服务覆盖。该服务包括更快的现场维修选项，旨在帮助 IT 团队专注于战略性项目，而不是被动解决问题</p>

联想宣布推出服务器专用的联想高级支持 Plus 服务