<p>ChargePoint 表示，这两种解决方案针对充电网络中的不同运营需求。通过 Premier Care，该公司为运营大型或复杂安装的运营商提供专门的礼宾式服务，而 Support Portal 则为客户提供一个自助平台，以更独立地管理他们的充电器基础。</p>
<p>ChargePoint Premier Care 被定位为一种 ‘白手套’ 服务，为客户提供专门负责监督充电运营的专家。服务包括收入报告、‘主动跟踪和全方位网络优化’，以及案例管理和充电器配置支持。</p>
<p>与此同时，ChargePoint Support Portal 推出了一个数字化的 ‘自助中心’，旨在为站点所有者提供可见性、控制权和知识，以更高效地解决问题。该平台使用户能够创建和跟踪支持案例，监控零件和劳动力的进展，并访问用于案例评估的分析工具。它还包括一个知识库，提供技术指导和故障排除资源。</p>
<p>ChargePoint 表示，该门户最初包含在所有 ChargePoint Cloud Plan 订阅中，旨在通过实现更快的问题解决来减少对传统支持渠道的依赖。</p>
<p>这两项新服务扩展了 ChargePoint 现有的支持服务组合，其中还包括 ChargePoint Assure 和 ChargePoint Safeguard Care。根据该公司的说法，这些新增服务旨在为充电提供商在日益复杂的全球充电网络环境中提供 ‘世界级的客户体验’。</p>
<p>“Premier Care 和 Support Portal 是 ChargePoint 充电管理服务的两端，” ChargePoint 首席客户体验官 JD Singh 表示。“Premier Care 使企业能够与我们行业领先的团队简化运营，而 Support Portal 则使那些希望完全管理自己充电器基础的用户的操作变得简单直观。”</p>
<p>businesswire.com</p>

CHPT

<p>ChargePoint 推出了两项新的服务，Premier Care 和自助支持门户，以增强电动汽车充电器的运营。Premier Care 为大型安装提供专门的专家，提供收入报告和网络优化等服务。支持门户允许用户独立管理他们的充电器基础，跟踪支持案例，并访问分析工具。这些新增服务旨在改善客户体验，并为充电服务提供商在复杂的全球网络中简化运营</p>

<p>ChargePoint says the two solutions target different operational needs across charging networks. With Premier Care, the company offers a dedicated, concierge-style service for operators running large or complex installations, while the Support Portal gives customers a self-service platform to manage their charger base more independently.</p>
<div class="lb-trans"><p>ChargePoint 表示，这两种解决方案针对充电网络中的不同运营需求。通过 Premier Care，该公司为运营大型或复杂安装的运营商提供专门的礼宾式服务，而 Support Portal 则为客户提供一个自助平台，以更独立地管理他们的充电器基础。</p>
</div><p>ChargePoint Premier Care is positioned as a ‘white glove’ service, providing customers with access to a dedicated expert responsible for overseeing charging operations. Services include, revenue reporting, ‘proactive tracking, and full-service network optimisation,’ as well as case management and support with charger configuration.</p>
<div class="lb-trans"><p>ChargePoint Premier Care 被定位为一种 ‘白手套’ 服务，为客户提供专门负责监督充电运营的专家。服务包括收入报告、‘主动跟踪和全方位网络优化’，以及案例管理和充电器配置支持。</p>
</div><p>In parallel, the ChargePoint Support Portal introduces a digital, ‘self-service hub designed to give station owners the visibility, control, and knowledge to resolve issues more efficiently.’ The platform enables users to create and track support cases, monitor progress on parts and labour, and access analytics tools for case evaluation. It also includes a knowledge base with technical guidance and troubleshooting resources.</p>
<div class="lb-trans"><p>与此同时，ChargePoint Support Portal 推出了一个数字化的 ‘自助中心’，旨在为站点所有者提供可见性、控制权和知识，以更高效地解决问题。该平台使用户能够创建和跟踪支持案例，监控零件和劳动力的进展，并访问用于案例评估的分析工具。它还包括一个知识库，提供技术指导和故障排除资源。</p>
</div><p>ChargePoint said the portal is initially included with all ChargePoint Cloud Plan subscriptions and is designed to reduce reliance on traditional support channels by enabling faster issue resolution.</p>
<div class="lb-trans"><p>ChargePoint 表示，该门户最初包含在所有 ChargePoint Cloud Plan 订阅中，旨在通过实现更快的问题解决来减少对传统支持渠道的依赖。</p>
</div><p>The two new offerings expand ChargePoint’s existing portfolio of support services, which also includes ChargePoint Assure and ChargePoint Safeguard Care. According to the company, the additions are aimed at delivering a ‘world-class customer experience for charging providers’ across a growing and increasingly complex global charging network landscape.</p>
<div class="lb-trans"><p>这两项新服务扩展了 ChargePoint 现有的支持服务组合，其中还包括 ChargePoint Assure 和 ChargePoint Safeguard Care。根据该公司的说法，这些新增服务旨在为充电提供商在日益复杂的全球充电网络环境中提供 ‘世界级的客户体验’。</p>
</div><p>“Premier Care and Support Portal bookend ChargePoint’s service offerings for charger management,” said JD Singh, Chief Customer Experience Officer at ChargePoint. “Premier Care allows businesses to streamline operations with our industry-leading team, whereas the Support Portal makes operations easy and intuitive for those who prefer to fully manage their own charger base.”</p>
<div class="lb-trans"><p>“Premier Care 和 Support Portal 是 ChargePoint 充电管理服务的两端，” ChargePoint 首席客户体验官 JD Singh 表示。“Premier Care 使企业能够与我们行业领先的团队简化运营，而 Support Portal 则使那些希望完全管理自己充电器基础的用户的操作变得简单直观。”</p>
</div><p>businesswire.com</p>
<div class="lb-trans"><p>businesswire.com</p>
</div>

ChargePoint 推出了新的充电桩管理工具