<p>在 ServiceNow Knowledge 2026 大会上，Atera 保证 Robin 将在 90 天内解决 50% 的 Tier 1 和复杂的 Tier 2 技术 IT 工单，否则将免除所有费用——这标志着从 AI 承诺到证明结果的转变。</p>
<p>, /PRNewswire/ -- 今天在 ServiceNow Knowledge 2026 会议上，Atera，现代企业自主 IT 的先驱，宣布了全球首个自主 AI 代理解决技术事件的性能保证，为企业 AI 设定了新的基准。Atera 的自主 IT 代理 Robin 现在保证在企业入驻的前 90 天内独立解决 50% 的 Tier 1 和复杂的 Tier 2 工单，否则公司将免除所有费用。为了加快价值实现，Atera 还保证在 72 小时内提供概念验证，使 Robin 在企业环境中上线，并自主解决其第一组真实工单。</p>
<p><img src="https://imageproxy.pbkrs.com/https://mma.prnewswire.com/media/2690823/Atera_Logo.jpg?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" width="400" height="59" original-src="https://imageproxy.pbkrs.com/https://mma.prnewswire.com/media/2690823/Atera_Logo.jpg"/></p>
<p>在一个 AI 热潮常常超越实际效用的时代，这一前所未有的技术事件解决保证标志着从承诺的想法到证明的结果的根本转变。通过明确立下这一基准，Atera 为企业提供了一条清晰、可衡量且无风险的路径，从谨慎的实验转向全面的 AI 采用，确保 Agentic Era 从第一天起就能带来投资回报。虽然 Robin 随着时间的推移能够自主解决 92% 的技术问题，但 Atera 的保证为早期成功设定了明确、可衡量的基准。</p>
<p>“太长时间以来，科技行业一直要求技术领导者对 AI 的 ‘潜力’ 抱有信心，但潜力并不能清除工单积压或结束充满摩擦的员工体验，让人们能够工作，” Atera 的联合创始人兼首席执行官 Gil Pekelman 说。“通过保证 Robin 在 90 天内将解决一半的 Tier 1 技术工单，我们消除了不确定性和风险。我们是全球首家以这种程度的信心支持我们的 AI 解决技术事件的公司，证明自主 IT 不再是未来的目标，而是当今的现实，从第一天起就能带来投资回报。”</p>
<p><strong>从副驾驶到自主结果的转变</strong></p>
<p>Atera 自主保证标志着企业软件的一个转折点。传统的 AI 工具充当副驾驶，仍然依赖于人工干预，而 Robin 则旨在实现真正的自主，能够识别、排查和解决技术问题，完全不需要人工监督。这一转变使 IT 团队能够超越被动的工单管理，专注于推动业务影响的战略举措。</p>
<p><strong>90 天保证亮点：</strong></p>
<ul>
<li><strong>50% Tier 1 和复杂 Tier 2 工单解决率：</strong> 针对包括密码重置、软件部署和系统故障排除等任务的具体目标。</li>
<li><strong>快速的价值实现：</strong> 结构化的入驻流程，旨在三个月内达到最高的自主效率，包括保证在 72 小时内提供概念验证，Robin 在您的环境中上线并自主解决其第一张真实工单。</li>
<li><strong>信心支持的投资：</strong> 一项性能要求，确保企业为结果付费，而不仅仅是技术。</li>
</ul>
<p>“我们的目标是让企业找回时间，让人们工作，” Atera 的首席产品官 Tal Dagan 补充道。“通过设定 50% 解决率的硬性基准，我们正在挑战行业停止谈论 AI 可以做什么，而是开始展示它为底线所做的事情。”</p>
<p>除了性能基准，Atera 还专注于解决 IT 摩擦的隐性成本：日常干扰延迟入驻、停滞工作流程并侵蚀团队的生产力。通过其 “让人们工作” 运动，公司将自主 IT 定位为不仅仅是效率提升，而是工作完成方式的根本解锁。借助 Robin，这一愿景变为现实，能够在终端解决问题，无需工单、延迟或升级循环，从而使技术加速工作，而不是减缓工作进程。</p>
<p>这一里程碑建立在日益增长的行业认可之上，包括 Atera 被评为 Gartner® 端点管理工具魔力象限中的愿景者。</p>
<p>要了解更多信息，请在 ServiceNow Knowledge 2026 期间访问 Atera 团队的展位 #4509，并在此处阅读 Atera 自主保证的相关内容：https://www.atera.com/lp/autonomous-it-robin-sn/.</p>
<p><strong>关于 Atera：</strong> Atera 正在构建 IT 的未来，一个 AI 代理解决大多数 IT 事件的未来。我们的使命很简单：让人们工作。这个愿景的核心是 Atera 的 Robin，一个基于专利技术的自主 IT 代理，能够检测问题、诊断根本原因、执行修复并验证解决方案的全过程，而无需技术人员的干预。这不是副驾驶辅助的 IT。这是能够解决 92% 技术问题的自主 IT。</p>
<p>与那些在破碎工作流程上叠加 AI 并仍然需要人工干预的传统解决方案不同，Atera 是唯一一个能够从检测到诊断、修复和关闭，完全自主解决技术 IT 事件的平台。当 IT 问题自行解决时，迅速而安静，员工保持工作流，项目不会停滞，截止日期不会错过。</p>
<p>Atera 受到来自 120 多个国家的 13,000 多名客户的信任，帮助现代企业消除 IT 工单，扩展运营，并将 IT 转变为持久业务增长的驱动力。</p>
<p>Logo: https://mma.prnewswire.com/media/2690823/Atera_Logo.jpg</p>
<p><img src="https://imageproxy.pbkrs.com/https://edge.prnewswire.com/c/img/favicon.png/query-c2Q9MjAyNi0wNS0wNSZzbj1MTjUwOTYx?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" width="16" height="16" original-src="https://imageproxy.pbkrs.com/https://edge.prnewswire.com/c/img/favicon.png/query-c2Q9MjAyNi0wNS0wNSZzbj1MTjUwOTYx"/></p>
<p>查看原始内容以下载多媒体：https://www.prnewswire.com/news-releases/atera-sets-new-standard-for-enterprise-ai-with-landmark-autonomous-it-performance-guarantee-302762805.html</p>
<p>来源 Atera</p>

<p>Atera 在 2026 年 ServiceNow Knowledge 大会上宣布了一项开创性的性能保证，针对其自主 IT 代理 Robin。该公司保证 Robin 能在 90 天内解决 50% 的一级和复杂的二级技术 IT 工单，否则将免除所有费用。这标志着企业 AI 的重大转变，从潜在成果转向已验证的结果。Atera 旨在消除 AI 采用中的不确定性，使企业能够专注于战略性举措，而 Robin 则自主处理技术问题。该举措是 Atera 更广泛使命的一部分，旨在提高生产力并减少 IT 摩擦</p>

<p><em>At ServiceNow Knowledge 2026, Atera guarantees Robin will resolve 50% of both Tier 1 and complex Tier 2 technical IT tickets within 90 days or they'll waive all fees—marking a shift from AI promise to proven outcomes</em></p>
<div class="lb-trans"><p>在 ServiceNow Knowledge 2026 大会上，Atera 保证 Robin 将在 90 天内解决 50% 的 Tier 1 和复杂的 Tier 2 技术 IT 工单，否则将免除所有费用——这标志着从 AI 承诺到证明结果的转变。</p>
</div><p>, /PRNewswire/ -- Today at the ServiceNow Knowledge 2026 conference, Atera, the pioneer of Autonomous IT for the modern enterprise, set a new benchmark for enterprise AI by announcing the world's first-ever performance guarantee for an autonomous AI agent to resolve technical incidents end-to-end. Robin, Atera's autonomous IT agent, is now guaranteed to independently resolve 50% of an enterprise's Tier 1 and complex Tier 2 tickets within the first 90 days of onboarding, or the company will waive all fees. To accelerate time to value, Atera also guarantees a 72-hour proof of concept that brings Robin live in an enterprise environment, where it autonomously resolves its first real set of tickets.</p>
<div class="lb-trans"><p>, /PRNewswire/ -- 今天在 ServiceNow Knowledge 2026 会议上，Atera，现代企业自主 IT 的先驱，宣布了全球首个自主 AI 代理解决技术事件的性能保证，为企业 AI 设定了新的基准。Atera 的自主 IT 代理 Robin 现在保证在企业入驻的前 90 天内独立解决 50% 的 Tier 1 和复杂的 Tier 2 工单，否则公司将免除所有费用。为了加快价值实现，Atera 还保证在 72 小时内提供概念验证，使 Robin 在企业环境中上线，并自主解决其第一组真实工单。</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://mma.prnewswire.com/media/2690823/Atera_Logo.jpg" alt="" original-src="https://mma.prnewswire.com/media/2690823/Atera_Logo.jpg"/></p>
<p>In an era where AI hype often outpaces actual utility, this unprecedented guarantee for resolving technical incidents marks a fundamental shift from promising ideas to proven results. By putting a definitive stake in the ground, Atera is giving enterprises a clear, measurable, and risk-free path to move from cautious experimentation to full-scale AI adoption, ensuring the Agentic Era delivers ROI from day one. While Robin is capable of resolving 92% of technical issues autonomously over time, Atera's guarantee sets a clear, measurable baseline for early success.</p>
<div class="lb-trans"><p>在一个 AI 热潮常常超越实际效用的时代，这一前所未有的技术事件解决保证标志着从承诺的想法到证明的结果的根本转变。通过明确立下这一基准，Atera 为企业提供了一条清晰、可衡量且无风险的路径，从谨慎的实验转向全面的 AI 采用，确保 Agentic Era 从第一天起就能带来投资回报。虽然 Robin 随着时间的推移能够自主解决 92% 的技术问题，但 Atera 的保证为早期成功设定了明确、可衡量的基准。</p>
</div><p>&#34;For too long, the tech industry has asked technology leaders to take a leap of faith on the 'potential' of AI, but potential doesn't clear ticket backlogs or end friction-laden employee experiences to let people work,&#34; said Gil Pekelman, Co-founder and CEO of Atera. &#34;By guaranteeing that Robin will resolve half of all Tier 1 technical tickets autonomously within 90 days, we are removing uncertainty and risk. We are the first company in the world to stand behind our AI resolving technical incidents with this level of conviction, proving that autonomous IT is no longer a future goal, but a present-day reality that delivers ROI from day one.&#34;</p>
<div class="lb-trans"><p>“太长时间以来，科技行业一直要求技术领导者对 AI 的 ‘潜力’ 抱有信心，但潜力并不能清除工单积压或结束充满摩擦的员工体验，让人们能够工作，” Atera 的联合创始人兼首席执行官 Gil Pekelman 说。“通过保证 Robin 在 90 天内将解决一半的 Tier 1 技术工单，我们消除了不确定性和风险。我们是全球首家以这种程度的信心支持我们的 AI 解决技术事件的公司，证明自主 IT 不再是未来的目标，而是当今的现实，从第一天起就能带来投资回报。”</p>
</div><p><strong>Shifting from Copilots to Autonomous Results</strong></p>
<div class="lb-trans"><p><strong>从副驾驶到自主结果的转变</strong></p>
</div><p>The Atera Autonomy Guarantee signals a turning point in enterprise software. While traditional AI tools act as copilots that still rely on human intervention, Robin is designed for true autonomy, identifying, troubleshooting, and resolving technical issues end-to-end without human oversight. This shift enables IT teams to move beyond reactive ticket management and focus on strategic initiatives that drive business impact.</p>
<div class="lb-trans"><p>Atera 自主保证标志着企业软件的一个转折点。传统的 AI 工具充当副驾驶，仍然依赖于人工干预，而 Robin 则旨在实现真正的自主，能够识别、排查和解决技术问题，完全不需要人工监督。这一转变使 IT 团队能够超越被动的工单管理，专注于推动业务影响的战略举措。</p>
</div><p><strong>The 90-Day Guarantee Highlights:</strong></p>
<div class="lb-trans"><p><strong>90 天保证亮点：</strong></p>
</div><ul>
<li><strong>50% Tier 1 and Complex Tier 2 Ticket Resolution:</strong> A concrete target for tasks including password resets, software deployment, and system troubleshooting.</li>
<li><strong>Rapid Time-to-Value:</strong> A structured onboarding process designed to reach peak autonomous efficiency within three months, including a guaranteed 72-hour proof of concept in which Robin is deployed in your environment and autonomously resolves its first real ticket.</li>
<li><strong>Confidence-Backed Investment:</strong> A performance mandate that ensures enterprises pay for outcomes, not just technology.</li>
</ul>
<div class="lb-trans"><ul>
<li><strong>50% Tier 1 和复杂 Tier 2 工单解决率：</strong> 针对包括密码重置、软件部署和系统故障排除等任务的具体目标。</li>
<li><strong>快速的价值实现：</strong> 结构化的入驻流程，旨在三个月内达到最高的自主效率，包括保证在 72 小时内提供概念验证，Robin 在您的环境中上线并自主解决其第一张真实工单。</li>
<li><strong>信心支持的投资：</strong> 一项性能要求，确保企业为结果付费，而不仅仅是技术。</li>
</ul>
</div><p>&#34;Our goal is to give enterprises their time back and Let People Work,&#34; added Tal Dagan, CPO of Atera. &#34;By setting a hard benchmark of 50% resolution, we are challenging the industry to stop talking about what AI could do and start showing what it is doing for the bottom line.&#34;</p>
<div class="lb-trans"><p>“我们的目标是让企业找回时间，让人们工作，” Atera 的首席产品官 Tal Dagan 补充道。“通过设定 50% 解决率的硬性基准，我们正在挑战行业停止谈论 AI 可以做什么，而是开始展示它为底线所做的事情。”</p>
</div><p>Beyond performance benchmarks, Atera is focused on solving the hidden cost of IT friction: everyday disruptions that delay onboarding, stall workflows, and erode productivity across teams. Through its &#34;Let People Work&#34; campaign, the company positions autonomous IT as more than an efficiency gain, but a fundamental unlock for how work gets done. With Robin, that vision becomes operational, resolving issues at the endpoint without tickets, delays, or escalation loops, so technology accelerates work instead of slowing it down.</p>
<div class="lb-trans"><p>除了性能基准，Atera 还专注于解决 IT 摩擦的隐性成本：日常干扰延迟入驻、停滞工作流程并侵蚀团队的生产力。通过其 “让人们工作” 运动，公司将自主 IT 定位为不仅仅是效率提升，而是工作完成方式的根本解锁。借助 Robin，这一愿景变为现实，能够在终端解决问题，无需工单、延迟或升级循环，从而使技术加速工作，而不是减缓工作进程。</p>
</div><p>This milestone builds on growing industry recognition, including Atera being named a Visionary in the Gartner® Magic Quadrant™ for Endpoint Management Tools.</p>
<div class="lb-trans"><p>这一里程碑建立在日益增长的行业认可之上，包括 Atera 被评为 Gartner® 端点管理工具魔力象限中的愿景者。</p>
</div><p>To learn more, visit the Atera team at booth #4509 during ServiceNow Knowledge 2026 and read about the Atera Autonomy Guarantee here: https://www.atera.com/lp/autonomous-it-robin-sn/.</p>
<div class="lb-trans"><p>要了解更多信息，请在 ServiceNow Knowledge 2026 期间访问 Atera 团队的展位 #4509，并在此处阅读 Atera 自主保证的相关内容：https://www.atera.com/lp/autonomous-it-robin-sn/.</p>
</div><p><strong>About Atera:</strong> Atera is building the future of IT, one where AI agents resolve the majority of IT incidents. Our mission is simple: Let People Work. At the heart of this vision is Robin by Atera, an autonomous IT agent built on patented technology that detects issues, diagnoses root causes, executes fixes, and verifies resolution end to end, without a technician ever touching it. This is not copilot-assisted IT. This is Autonomous IT that resolves 92% of technical issues.</p>
<div class="lb-trans"><p><strong>关于 Atera：</strong> Atera 正在构建 IT 的未来，一个 AI 代理解决大多数 IT 事件的未来。我们的使命很简单：让人们工作。这个愿景的核心是 Atera 的 Robin，一个基于专利技术的自主 IT 代理，能够检测问题、诊断根本原因、执行修复并验证解决方案的全过程，而无需技术人员的干预。这不是副驾驶辅助的 IT。这是能够解决 92% 技术问题的自主 IT。</p>
</div><p>Unlike legacy solutions that layer AI on top of broken workflows and still require a human to act, Atera is the only platform that autonomously resolves technical IT incidents from detection through diagnosis, remediation, and closure, without human intervention. When IT issues resolve themselves, instantly and silently, employees stay in flow, projects don't stall, and deadlines aren't missed.</p>
<div class="lb-trans"><p>与那些在破碎工作流程上叠加 AI 并仍然需要人工干预的传统解决方案不同，Atera 是唯一一个能够从检测到诊断、修复和关闭，完全自主解决技术 IT 事件的平台。当 IT 问题自行解决时，迅速而安静，员工保持工作流，项目不会停滞，截止日期不会错过。</p>
</div><p>Trusted by more than 13,000 customers across 120+ countries, Atera helps modern enterprises eliminate the IT ticket, scale operations, and turn IT into a driver of lasting business growth.</p>
<div class="lb-trans"><p>Atera 受到来自 120 多个国家的 13,000 多名客户的信任，帮助现代企业消除 IT 工单，扩展运营，并将 IT 转变为持久业务增长的驱动力。</p>
</div><p>Logo: https://mma.prnewswire.com/media/2690823/Atera_Logo.jpg</p>
<div class="lb-trans"><p>Logo: https://mma.prnewswire.com/media/2690823/Atera_Logo.jpg</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://edge.prnewswire.com/c/img/favicon.png/query-c2Q9MjAyNi0wNS0wNSZzbj1MTjUwOTYx" alt="" original-src="https://edge.prnewswire.com/c/img/favicon.png?sn=LN50961&amp;sd=2026-05-05"/></p>
<p>View original content to download multimedia:https://www.prnewswire.com/news-releases/atera-sets-new-standard-for-enterprise-ai-with-landmark-autonomous-it-performance-guarantee-302762805.html</p>
<div class="lb-trans"><p>查看原始内容以下载多媒体：https://www.prnewswire.com/news-releases/atera-sets-new-standard-for-enterprise-ai-with-landmark-autonomous-it-performance-guarantee-302762805.html</p>
</div><p>SOURCE Atera</p>
<div class="lb-trans"><p>来源 Atera</p>
</div>

Atera 通过推出具有里程碑意义的自主 IT 性能保证，为企业 AI 设立了新的标准