<p>香港的票据发行银行正在为王福苑的居民更换被烧毁的现金，此举是根据香港金融管理局和贷款机构推出的紧急措施，以支持去年 11 月在大埔住宅区发生的毁灭性火灾中受影响的人们。随着居民在本月初结束的为期 15 天的政府行动中返回现场收回个人物品，他们的财务损失程度引起了关注。当居民在 4 月 30 日访问王泰楼——受损最严重的楼栋之一时，《南华早报》观察到两人各自找回了超过 10 万港元的火灾损毁现金。其他返回的居民回忆起在保险箱中发现了一捆捆被烧黑的钞票，促使一些人小心翼翼地将现金装入塑料袋，以防止进一步恶化。王泰楼一位中层公寓的居民何太太后来告诉《南华早报》，她的毕生积蓄——一个六位数的金额——在火灾中受损。她表示，她的贵重硬币已经被更换，并且她将受损的钞票送往中国银行香港（BOCHK）进行鉴定，过程大约花费了两周时间。本月初，银行告诉她一些钞票已成功兑换。“银行没有透露鉴定过程的细节，所以我别无选择，只能接受他们提供的最终兑换金额，” 她说。根据香港金融管理局（HKMA）的一般规定，票据发行银行应当在每张钞票至少有 75% 完好且安全特征可验证的情况下，兑换受损货币。然而，HKMA 在去年 12 月推出的紧急措施允许香港的三家票据发行银行——汇丰、渣打和 BOCHK——为受损法定货币提供一站式兑换服务。居民被建议不要尝试修复这些脆弱的钞票，并在银行分行出示身份证件以进行个别评估。一位消息人士表示，尽管法定的 75% 要求没有放宽，但只要发行银行和面额可识别，银行就会兑换受影响的钞票。《南华早报》还了解到，其他几位受影响的居民也成功兑换了他们的烧焦钞票。王泰楼的居民黄太太在保险箱中发现已故父亲的遗产被烧毁，她表示，一位银行客户经理在火灾后立即联系她提供帮助。“他在我们返回公寓后的第三天打电话来询问我们的情况，” 她说。“如果银行无法为我们兑换现金，我们也无能为力。” 汇丰和 BOCHK 作为何太太和黄太太受损现金的发行银行表示，他们正在为受损钞票和硬币提供一站式验证和兑换服务。贷款机构补充说，他们旨在以同情和务实的方式支持受影响的居民。</p>

汇丰

中银香港

汇丰控股

中国银行

汇丰控股有限公司

<p>香港的发钞银行正在为王福大厦的居民更换因去年十一月大火而烧毁的现金。货币事务署的紧急措施允许银行在损坏货币至少有 75% 完好的情况下进行兑换。居民们报告称找回了大量受火灾损坏的现金，汇丰银行和中银香港等银行提供一站式的验证和兑换服务。受影响的居民被建议出示身份证明以便进行评估，而银行则旨在以同情的态度支持他们</p>

<p>Hong Kong’s note-issuing banks are replacing burnt cash for Wang Fuk Court residents, following emergency measures introduced by the city’s Monetary Authority and lenders to support those affected by last November’s devastating fire at the Tai Po estate. The extent of the residents’ financial losses came into the spotlight as they returned to the site to collect their belongings during a 15-day government operation that wrapped up earlier this month. When residents visited Wang Tai House, one of the most severely damaged blocks, on April 30, the South China Morning Post observed two people recovering more than HK$100,000 each in fire-damaged cash. Other returning residents recounted discovering bundles of blackened banknotes in their safes, prompting some to carefully pack the cash in plastic bags to prevent it from further deteriorating. Mrs Ho, a resident of a middle-floor flat in Wang Tai House, later told the SCMP that her life savings, a six-figure sum, were damaged in the fire. She said her valuable coins had already been replaced, and that she sent the damaged banknotes to the Bank of China Hong Kong (BOCHK) for authentication, which took about two weeks. Earlier this month, the bank told her that some of the banknotes had been successfully exchanged. “The bank did not disclose the details of the authentication process, so I have no choice but to accept the final amount they provide for the exchange,” she said. Under the general rules of the Hong Kong Monetary Authority (HKMA), note-issuing banks should exchange damaged currency if at least 75 per cent of each bill is intact and security features remain verifiable. However, the HKMA introduced emergency measures last December that allowed the city’s three note-issuing banks – HSBC, Standard Chartered and BOCHK – to provide a one-stop exchange service for damaged legal tender. Residents were advised not to attempt repairs on the fragile notes and to present their identification at bank branches for individual assessment. A source said that while the statutory 75 per cent requirement was not relaxed, the banks would exchange the affected notes as long as the issuing bank and denomination remained identifiable. The SCMP also learned that several other affected residents had successfully exchanged their charred banknotes. Wang Tai House resident Mrs Wong, who found her late father’s inheritance burnt inside her safe, said a bank relationship manager reached out immediately after the fire to offer help. “He called on the third day to check on our situation after we returned to our flats,” she said. “There is not much we can do if the bank cannot exchange the cash for us.” HSBC and BOCHK, the issuers of Ho’s and Wong’s damaged cash, said they were offering a one-stop verification and exchange service for damaged banknotes and coins. The lenders added that they aimed to take an empathetic and pragmatic approach to supporting affected residents.</p>
<div class="lb-trans"><p>香港的票据发行银行正在为王福苑的居民更换被烧毁的现金，此举是根据香港金融管理局和贷款机构推出的紧急措施，以支持去年 11 月在大埔住宅区发生的毁灭性火灾中受影响的人们。随着居民在本月初结束的为期 15 天的政府行动中返回现场收回个人物品，他们的财务损失程度引起了关注。当居民在 4 月 30 日访问王泰楼——受损最严重的楼栋之一时，《南华早报》观察到两人各自找回了超过 10 万港元的火灾损毁现金。其他返回的居民回忆起在保险箱中发现了一捆捆被烧黑的钞票，促使一些人小心翼翼地将现金装入塑料袋，以防止进一步恶化。王泰楼一位中层公寓的居民何太太后来告诉《南华早报》，她的毕生积蓄——一个六位数的金额——在火灾中受损。她表示，她的贵重硬币已经被更换，并且她将受损的钞票送往中国银行香港（BOCHK）进行鉴定，过程大约花费了两周时间。本月初，银行告诉她一些钞票已成功兑换。“银行没有透露鉴定过程的细节，所以我别无选择，只能接受他们提供的最终兑换金额，” 她说。根据香港金融管理局（HKMA）的一般规定，票据发行银行应当在每张钞票至少有 75% 完好且安全特征可验证的情况下，兑换受损货币。然而，HKMA 在去年 12 月推出的紧急措施允许香港的三家票据发行银行——汇丰、渣打和 BOCHK——为受损法定货币提供一站式兑换服务。居民被建议不要尝试修复这些脆弱的钞票，并在银行分行出示身份证件以进行个别评估。一位消息人士表示，尽管法定的 75% 要求没有放宽，但只要发行银行和面额可识别，银行就会兑换受影响的钞票。《南华早报》还了解到，其他几位受影响的居民也成功兑换了他们的烧焦钞票。王泰楼的居民黄太太在保险箱中发现已故父亲的遗产被烧毁，她表示，一位银行客户经理在火灾后立即联系她提供帮助。“他在我们返回公寓后的第三天打电话来询问我们的情况，” 她说。“如果银行无法为我们兑换现金，我们也无能为力。” 汇丰和 BOCHK 作为何太太和黄太太受损现金的发行银行表示，他们正在为受损钞票和硬币提供一站式验证和兑换服务。贷款机构补充说，他们旨在以同情和务实的方式支持受影响的居民。</p>
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Hong Kong banks replace burnt cash from residents of fire-ravaged Wang Fuk Court

- 香港的发钞银行为受火灾影响的王福苑居民更换损毁现金。  
- 居民们在回收物品时发现受损钞票，部分居民成功兑换资金。  
- 银行提供一站式服务，旨在支持受影响居民的需求。

香港的银行为遭受火灾的王福苑居民更换烧毁的现金