<p>德國超市連鎖 Aldi 在美國擁有狂熱的追隨者，他們對客户服務情有獨鍾。從店鋪佈局到購物車上的黃色掛鈎，這家實惠的雜貨商在結賬流程中也注重效率。</p>
<p>許多習慣於在結賬時排長隊並且有員工在掃描商品的雜貨店顧客，第一次來到 Aldi 時可能會感到驚訝。首先，收銀員在結賬過程中是坐着的，這背後的原因實際上是數據證明的：這使他們能夠更快地完成每筆交易。Aldi 的一名員工 Jonah 告訴 Mental Floss：“Aldi 表示，收銀員坐在收銀台上是因為根據他們的測試，這樣可以更快地掃描商品。我們每天結束時會收到我們的掃描統計報告。” 這種方法似乎得到了顧客的認可，他們欣賞快速的結賬體驗。</p>
<p>閲讀更多：25 款 Aldi 自有品牌意大利麪，排名從最差到最好</p>
<h2>收銀台如何最大化效率</h2>
<p><img src="https://imageproxy.pbkrs.com/https://s.yimg.com/ny/api/res/1.2/IeNGSp2GLoimrcm4ZYjlJg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/6911d45a6caec3961855b1c6522cfc4d?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://s.yimg.com/ny/api/res/1.2/IeNGSp2GLoimrcm4ZYjlJg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/6911d45a6caec3961855b1c6522cfc4d"/></p>
<p>Aldi 結賬區，傳送帶上有菠蘿 - The Image Party/Shutterstock</p>
<p>收銀台本身的設計旨在最大化效率，幫助當前負責收銀的員工儘可能快地完成工作。當然，收銀台上有一個標準的滾動辦公椅，坐在一個小平台上，平台邊緣有一個小唇緣，以防椅子掉落。這個平台將收銀員放在購物車的高度，使他們能夠以最少的移動將您的購買從傳送帶轉移到掃描器，再到購物車。</p>
<p>收銀台下方有一個腳踏板，幫助員工在掃描時保持良好的姿勢。一些員工會將一隻腳放在腳踏板上，另一隻腳放在購物車上，以防購物車移動或被顧客拿走。第一次進入 Aldi 時可能會感到震驚，但這些在歐洲和部分亞洲地區是常見的做法。</p>
<p>然而，這並不是一個完美的系統。員工表示，以這種速度反覆掃描雜貨導致他們出現了腕管綜合症和其他關節問題。一位 Reddit 用户形容這對身體來説是 “地獄”，並表示坐在收銀台上的體驗非常活躍，而不是休息。但這就是雜貨價格如此便宜的原因！</p>
<h2>Aldi 員工制定策略以提高交易統計</h2>
<p><img src="https://imageproxy.pbkrs.com/https://s.yimg.com/ny/api/res/1.2/I5KQnbT8sdzgf0srVbDQag--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/f6accc169489ea0a9faac9bbfbd04472?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://s.yimg.com/ny/api/res/1.2/I5KQnbT8sdzgf0srVbDQag--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/f6accc169489ea0a9faac9bbfbd04472"/></p>
<p>繁忙的 Aldi 結賬隊伍 - Bloomberg/Getty Images</p>
<p>就像職業運動員可能會比較擊球率一樣，一些 Aldi 員工分享數字並積極制定策略以提高這些數字。一位 Reddit 帖子詢問：“其他 Aldi 員工，我該如何提高我的掃描速度？” 一位來自中西部的 Aldi 班次經理表示，他們商店的目標是每小時掃描平均 1200 件商品，並提供了一些建議。首先，收銀員應該努力將商品引導到購物車中，而不是逐個拾起每件商品並將其放在購物車的特定位置。</p>
<p>“這有點科學，因為你不想太粗暴以免損壞商品，” 班次經理建議。“然而，90% 的顧客理解我們工作得非常快，只要你不把麪包放在購物車底部，就應該沒問題。”</p>
<p>另一位班次經理建議在訂單之間暫停計時，以減少任何空閒時間。例如，如果顧客還沒有完成將商品放到傳送帶上，暫停並等待所有商品到位可以幫助交易更順利進行。</p>
<p>“如果你的顧客還沒有準備好，即使只是幾秒鐘，立刻按下你的 1 代碼停止計時，” 用户警告道。“因為顧客還沒有給你下一個購物車，或者他們在問問題等，等待 10 秒鐘就是在浪費你的速度，無法控制。”</p>
<h2>Aldi 如何簡化雜貨掃描的其他方法</h2>
<p><img src="https://imageproxy.pbkrs.com/https://s.yimg.com/ny/api/res/1.2/ocpaZTONTMz0vUiTGzy1LA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/7713a65f07fa49c0d10ce10adc6b1be5?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://s.yimg.com/ny/api/res/1.2/ocpaZTONTMz0vUiTGzy1LA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/7713a65f07fa49c0d10ce10adc6b1be5"/></p>
<p>Aldi 員工掃描雜貨 - Bloomberg/Getty Images</p>
<p>收銀員坐着掃描商品只是幫助改善交易流程的策略之一，但還有其他一些 Aldi 結賬效率旨在讓顧客儘快進出。首先，顧客可能會注意到 Aldi 商品上有多個大型條形碼。這些條形碼很有用，因此員工不必將商品擺放得剛好，以便掃描條形碼，而可以快速將產品在掃描器前經過，而不必過於擔心其方向。</p>
<p>接下來，收銀員通常會在掃描過程尚未完成之前，提示顧客將他們的借記卡或信用卡插入機器。“鼓勵我們的顧客在我們掃描時提前插入他們的卡，可以使支付過程幾乎瞬間完成，而不是讓顧客等我們完成掃描，然後再拿出他們的卡插入，” Jonah 告訴 Mental Floss。</p>
<p>想要了解更多？註冊免費的 Daily Meal 通訊，獲取美味食譜、烹飪技巧、廚房竅門等，直接送到您的郵箱。</p>
<p>閲讀原文請訪問 Daily Meal。</p>

<p>Aldi 的收銀員在為顧客結賬時坐着，以提高效率，使他們能夠更快地處理交易。這種方法得到了數據的支持，旨在減少移動並最大化結賬速度。收銀台的設置包括椅子和腳踏板，以幫助保持良好姿勢，儘管快速掃描可能會導致員工關節問題。Aldi 鼓勵員工制定策略以提高交易速度，利用引導商品入購物車和有效管理空閒時間等技巧。商店的結賬流程通過在產品上設置多個條形碼進一步簡化，以便更快掃描</p>

<p>Aldi, the German supermarket chain that has developed a cult-like following in America, is obsessed with customer service. From its store layouts to the handy yellow hooks on its carts, the affordable grocer's focus on efficiency extends to the checkout process too.</p>
<div class="lb-trans"><p>德國超市連鎖 Aldi 在美國擁有狂熱的追隨者，他們對客户服務情有獨鍾。從店鋪佈局到購物車上的黃色掛鈎，這家實惠的雜貨商在結賬流程中也注重效率。</p>
</div><p>Many grocery store shoppers who are used to long lines at the checkout and an employee standing as they scan items may be surprised during their first trip to Aldi. For one thing, cashiers are seated at the register during the checkout process and the reason behind it is actually data-proven: It allows them to ring up and execute each transaction faster. &#34;Aldi says that cashiers sit at the register because, according to their testing, it allows us to ring up items faster,&#34; Jonah, an Aldi employee, told Mental Floss. &#34;We are given reports at the end of each day for our ringing statistics.&#34; The method appears to resonate well with customers, who appreciate the quick checkout experience.</p>
<div class="lb-trans"><p>許多習慣於在結賬時排長隊並且有員工在掃描商品的雜貨店顧客，第一次來到 Aldi 時可能會感到驚訝。首先，收銀員在結賬過程中是坐着的，這背後的原因實際上是數據證明的：這使他們能夠更快地完成每筆交易。Aldi 的一名員工 Jonah 告訴 Mental Floss：“Aldi 表示，收銀員坐在收銀台上是因為根據他們的測試，這樣可以更快地掃描商品。我們每天結束時會收到我們的掃描統計報告。” 這種方法似乎得到了顧客的認可，他們欣賞快速的結賬體驗。</p>
</div><p>Read more: 25 Aldi Store-Brand Pastas, Ranked Worst To Best</p>
<div class="lb-trans"><p>閲讀更多：25 款 Aldi 自有品牌意大利麪，排名從最差到最好</p>
</div><h2>How the Register Maximizes Efficiency</h2>
<div class="lb-trans"><h2>收銀台如何最大化效率</h2>
</div><p><img src="https://imageproxy.pbkrs.com/https://s.yimg.com/ny/api/res/1.2/IeNGSp2GLoimrcm4ZYjlJg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/6911d45a6caec3961855b1c6522cfc4d" alt="" original-src="https://s.yimg.com/ny/api/res/1.2/IeNGSp2GLoimrcm4ZYjlJg--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/6911d45a6caec3961855b1c6522cfc4d"/></p>
<p>Aldi checkout area with pineapples on conveyor belt - The Image Party/Shutterstock</p>
<div class="lb-trans"><p>Aldi 結賬區，傳送帶上有菠蘿 - The Image Party/Shutterstock</p>
</div><p>The register itself is built to maximize efficiency and help the employee currently assigned to the register do their job as fast as possible. Of course, there is a standard looking rolling office chair sitting atop a platform with a small lip to keep the chair from falling off. The platform puts the cashier right at cart level, giving them the ability to move your purchase from conveyor belt, to scanner, to cart with the least amount of movement possible.</p>
<div class="lb-trans"><p>收銀台本身的設計旨在最大化效率，幫助當前負責收銀的員工儘可能快地完成工作。當然，收銀台上有一個標準的滾動辦公椅，坐在一個小平台上，平台邊緣有一個小唇緣，以防椅子掉落。這個平台將收銀員放在購物車的高度，使他們能夠以最少的移動將您的購買從傳送帶轉移到掃描器，再到購物車。</p>
</div><p>Underneath the register is a foot rest to help the worker with their posture as they ring you up. Some workers keep one foot on the foot rest, and one on the cart to keep it from moving or from getting taken by a customer. It may seem shocking to see the first time you enter an Aldi, but these are common practices in Europe and parts of Asia.</p>
<div class="lb-trans"><p>收銀台下方有一個腳踏板，幫助員工在掃描時保持良好的姿勢。一些員工會將一隻腳放在腳踏板上，另一隻腳放在購物車上，以防購物車移動或被顧客拿走。第一次進入 Aldi 時可能會感到震驚，但這些在歐洲和部分亞洲地區是常見的做法。</p>
</div><p>This is not a perfect system, however. Employees have said that the repeated motion of scanning groceries at that speed has led to them developing carpal tunnel syndrome and other joint issues. One Redditor described it as &#34;hell on the body,&#34; and the experience of sitting at the register as very active as opposed to restful. But this is how the groceries are so cheap!</p>
<div class="lb-trans"><p>然而，這並不是一個完美的系統。員工表示，以這種速度反覆掃描雜貨導致他們出現了腕管綜合症和其他關節問題。一位 Reddit 用户形容這對身體來説是 “地獄”，並表示坐在收銀台上的體驗非常活躍，而不是休息。但這就是雜貨價格如此便宜的原因！</p>
</div><h2>Aldi employees strategize on how to boost their transaction stats</h2>
<div class="lb-trans"><h2>Aldi 員工制定策略以提高交易統計</h2>
</div><p><img src="https://imageproxy.pbkrs.com/https://s.yimg.com/ny/api/res/1.2/I5KQnbT8sdzgf0srVbDQag--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/f6accc169489ea0a9faac9bbfbd04472" alt="" original-src="https://s.yimg.com/ny/api/res/1.2/I5KQnbT8sdzgf0srVbDQag--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/f6accc169489ea0a9faac9bbfbd04472"/></p>
<p>Busy Aldi checkout line - Bloomberg/Getty Images</p>
<div class="lb-trans"><p>繁忙的 Aldi 結賬隊伍 - Bloomberg/Getty Images</p>
</div><p>The same way pro athletes might compare batting averages, some Aldi employees share numbers and actively strategize on how to improve them. &#34;Fellow Aldi employees, how do I bring up my boxing/ring speed?&#34; one Reddit post asks. An alleged Aldi shift manager from the Midwest, who said their store's goal is an average of 1,200 items scanned per hour, offered a few tips. First, cashiers should work to simply guide items into the cart instead of picking up each individual item and putting it down in a specific place in the cart.</p>
<div class="lb-trans"><p>就像職業運動員可能會比較擊球率一樣，一些 Aldi 員工分享數字並積極制定策略以提高這些數字。一位 Reddit 帖子詢問：“其他 Aldi 員工，我該如何提高我的掃描速度？” 一位來自中西部的 Aldi 班次經理表示，他們商店的目標是每小時掃描平均 1200 件商品，並提供了一些建議。首先，收銀員應該努力將商品引導到購物車中，而不是逐個拾起每件商品並將其放在購物車的特定位置。</p>
</div><p>&#34;There is somewhat of a science to this, as you don't want to be too rough and damage product,&#34; the shift manager advised. &#34;However, 90% of customers understand we work very quickly and as long as you aren't putting bread on the bottom of the cart, you should be fine.&#34;</p>
<div class="lb-trans"><p>“這有點科學，因為你不想太粗暴以免損壞商品，” 班次經理建議。“然而，90% 的顧客理解我們工作得非常快，只要你不把麪包放在購物車底部，就應該沒問題。”</p>
</div><p>Another shift manager encouraged pausing the timer between orders to shave off any down time. For example, if the customer isn't finished loading items onto the belt, pausing and waiting until everything is in place can help the transaction run more smoothly.</p>
<div class="lb-trans"><p>另一位班次經理建議在訂單之間暫停計時，以減少任何空閒時間。例如，如果顧客還沒有完成將商品放到傳送帶上，暫停並等待所有商品到位可以幫助交易更順利進行。</p>
</div><p>&#34;If your customer isn't going to be ready, even for a couple seconds, hit your 1-code right away to stop your timer,&#34; the user cautioned. &#34;Waiting 10 [seconds] because the customer hasn't given you the next [cart] or they're asking questions or whatever is time just burned off your speed for something you can't control.&#34;</p>
<div class="lb-trans"><p>“如果你的顧客還沒有準備好，即使只是幾秒鐘，立刻按下你的 1 代碼停止計時，” 用户警告道。“因為顧客還沒有給你下一個購物車，或者他們在問問題等，等待 10 秒鐘就是在浪費你的速度，無法控制。”</p>
</div><h2>Other ways Aldi is streamlining grocery scanning</h2>
<div class="lb-trans"><h2>Aldi 如何簡化雜貨掃描的其他方法</h2>
</div><p><img src="https://imageproxy.pbkrs.com/https://s.yimg.com/ny/api/res/1.2/ocpaZTONTMz0vUiTGzy1LA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/7713a65f07fa49c0d10ce10adc6b1be5" alt="" original-src="https://s.yimg.com/ny/api/res/1.2/ocpaZTONTMz0vUiTGzy1LA--/YXBwaWQ9aGlnaGxhbmRlcjt3PTk2MDtoPTUzOQ--/https://media.zenfs.com/en/the_daily_meal_185/7713a65f07fa49c0d10ce10adc6b1be5"/></p>
<p>Aldi employee scanning groceries - Bloomberg/Getty Images</p>
<div class="lb-trans"><p>Aldi 員工掃描雜貨 - Bloomberg/Getty Images</p>
</div><p>Cashiers sitting down at the register as they scan is just one of the tactics to help improve the transaction flow, but there are a couple other Aldi checkout efficiencies designed to get customers in and out as fast as possible. First, shoppers may notice multiple large barcodes on Aldi items. These are helpful so employees don't have to position the item just right in order to scan the barcode and can instead quickly run the product past the scanner without worrying too much about its orientation.</p>
<div class="lb-trans"><p>收銀員坐着掃描商品只是幫助改善交易流程的策略之一，但還有其他一些 Aldi 結賬效率旨在讓顧客儘快進出。首先，顧客可能會注意到 Aldi 商品上有多個大型條形碼。這些條形碼很有用，因此員工不必將商品擺放得剛好，以便掃描條形碼，而可以快速將產品在掃描器前經過，而不必過於擔心其方向。</p>
</div><p>Next, cashiers will often prompt customers to insert their debit or credit cards into the machine before the scanning process is even finished. &#34;Encouraging our customers to pre-insert their card while we are ringing allows the payment process to be near instant, rather than having our customers wait for us to finish ringing and then pull out their card and insert it,&#34; Jonah told Mental Floss.</p>
<div class="lb-trans"><p>接下來，收銀員通常會在掃描過程尚未完成之前，提示顧客將他們的借記卡或信用卡插入機器。“鼓勵我們的顧客在我們掃描時提前插入他們的卡，可以使支付過程幾乎瞬間完成，而不是讓顧客等我們完成掃描，然後再拿出他們的卡插入，” Jonah 告訴 Mental Floss。</p>
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<div class="lb-trans"><p>想要了解更多？註冊免費的 Daily Meal 通訊，獲取美味食譜、烹飪技巧、廚房竅門等，直接送到您的郵箱。</p>
</div><p>Read the original article on Daily Meal.</p>
<div class="lb-trans"><p>閲讀原文請訪問 Daily Meal。</p>
</div>

為什麼 Aldi 的收銀員在為您結賬時總是坐着