<p>/PRNewswire/ -- BeneCard PBF 自豪地宣佈，在第 20 屆 Stevie Awards 中獲得銷售與客户服務類別的銀獎。這一認可突顯了 BeneCard PBF 在藥房福利管理（PBM）行業提供卓越客户服務的目標。</p>
<p>Stevie Awards 是全球客户服務、呼叫中心、業務發展和銷售專業人士的最高榮譽。Stevie Awards 組織了九個全球領先的商業獎項項目，包括享有盛譽的美國商業獎®和國際商業獎®。</p>
<p>獲獎者將在 3 月 5 日於紐約市萬豪大酒店舉行的盛典上慶祝，屆時將有來自全球 300 多名專業人士參加。今年的比賽評估了來自各類組織的 2100 多個提名，涵蓋幾乎所有行業，代表 41 個國家和地區，獲獎者由來自全球 150 名專業人士組成的八個專業評審委員會的平均評分決定。</p>
<p>這一銀獎標誌着 BeneCard PBF 連續三年（2024、2025、2026）獲得 Stevie 獎，突顯了該組織對服務卓越和持續改進的堅定承諾。</p>
<p>BeneCard PBF 是 Stevie Awards 認可的少數藥房福利管理公司之一，該組織通過深刻重視、支持和慶祝員工的文化來區分自己。每年的提名旨在反映對人員、流程和可衡量改進的有意投資。績效指標持續顯示出在質量、效率、客户滿意度和運營有效性方面的提升——清晰證明 BeneCard PBF 不斷提升標準，而不是滿足於過去的成功。</p>
<p>BeneCard PBF 呼叫中心助理副總裁 Dave Slonac 表示：“我們組織 2025 年的表現反映了嚴格的測量和持續的年復一年改進，涵蓋速度、質量和響應能力。” 他進一步指出：“我們將 2024 年的平均應答速度從 27 秒提高到 2025 年的 21 秒，遠超我們的 30 秒目標，同時在入站和出站電話質量上超過 99%。” Slonac 還強調了書面溝通的持續卓越，書面回覆質量保持在 100%，回覆時間持續加快。第三方審計確認了呼叫分類、處理和文檔的 100% 準確性，強化了呼叫中心對準確性、問責制和以會員為中心的服務交付的承諾——這一表現使 BeneCard PBF 連續第二年獲得全國認可。</p>
<p>在這些成就的基礎上，BeneCard PBF 及 Benecard Central Fill 的總裁 Jeff Shea 分享道：“這一 Stevie 獎是對我們團隊致力於卓越和將會員置於我們一切工作的中心使命的有力驗證。我們的呼叫中心專業人士始終超越期望，提供有意義的高質量支持，這一認可反映了他們每天帶到工作中的熱情、創新和問責。”</p>
<p>Stevie Awards 組織也對此承諾表示贊同。Stevie Awards 總裁 Maggie Miller 補充道：“今年 Stevie Awards 銷售與客户服務獲獎者所取得的卓越分數反映了他們所提供的卓越水平、創新和客户影響。我們自豪地與評委們一起祝賀並慶祝這些傑出組織和專業人士的成就。”</p>
<p><strong>關於 Stevie®獎</strong></p>
<p>Stevie 獎分為九個項目：亞太 Stevie 獎、德國 Stevie 獎、中東和北非 Stevie 獎、美國商業獎®、國際商業獎®、優秀僱主 Stevie 獎、銷售與客户服務 Stevie 獎、技術卓越 Stevie 獎和女性商業 Stevie 獎。Stevie 獎每年收到來自 70 多個國家和地區的 12000 多份參賽作品。全球超過 1000 名專業人士每年參與 Stevie 獎的評審過程。Stevie 獎表彰各類組織及其背後的人，認可全球工作場所的傑出表現。</p>
<p>stevieawards.com</p>
<p><strong>關於 BeneCard PBF</strong></p>
<p>BeneCard PBF 提供明確、全面的價值主張，建立在獨立治理、透明運營、靈活計劃設計和可衡量結果的基礎上。結合臨牀嚴謹性與以會員為中心的服務模式，BeneCard PBF 幫助減少浪費、改善用藥依從性，並創造可預測的整體護理成本。通過清晰的報告、可配置的項目和可問責的績效，該組織與顧問、經紀人、聯盟和僱主無縫合作，以滿足多樣化和不斷發展的市場需求。</p>
<p>該公司專注於在地方和國家層面管理藥房福利項目，服務於包括大型企業、小型企業、工會和醫療保健組織在內的多樣化客户羣。BeneCard PBF 在美國的客户服務和呼叫中心為會員、藥劑師和開處方者提供 24/7/365 的支持，支持超過 240 種語言。</p>
<p>benecardpbf.com</p>
<p>來源 BeneCard PBF</p>
<p><img src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwMjExJk5ld3NJdGVtSWQ9Rkw4NDA2OSZUcmFuc21pc3Npb25fSWQ9MjAyNjAyMTExNTAwUFJfTkVXU19VU1BSX19fX19GTDg0MDY5?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwMjExJk5ld3NJdGVtSWQ9Rkw4NDA2OSZUcmFuc21pc3Npb25fSWQ9MjAyNjAyMTExNTAwUFJfTkVXU19VU1BSX19fX19GTDg0MDY5"/></p>

<p>BeneCard PBF 在第 20 屆年度斯蒂維獎中獲得了銷售與客户服務類別的銀獎，表彰其在藥房福利管理行業中對卓越客户服務的承諾。這標誌着 BeneCard PBF 連續第三年獲得斯蒂維獎，突顯其在服務質量和運營效率方面的持續改進。頒獎典禮將於 3 月 5 日在紐約市的萬豪大酒店舉行，慶祝來自全球各個組織的 2100 多個提名的成就</p>

<p>, /PRNewswire/ -- BeneCard PBF is proud to announce that it has won the Silver Stevie Award in the Sales &amp; Customer Service category in the 20th annual Stevie Awards. This recognition highlights BeneCard PBF's goal to provide remarkable customer service in the pharmacy benefit management (PBM) industry.</p>
<div class="lb-trans"><p>/PRNewswire/ -- BeneCard PBF 自豪地宣佈，在第 20 屆 Stevie Awards 中獲得銷售與客户服務類別的銀獎。這一認可突顯了 BeneCard PBF 在藥房福利管理（PBM）行業提供卓越客户服務的目標。</p>
</div><p>The Stevie Awards for Sales &amp; Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.</p>
<div class="lb-trans"><p>Stevie Awards 是全球客户服務、呼叫中心、業務發展和銷售專業人士的最高榮譽。Stevie Awards 組織了九個全球領先的商業獎項項目，包括享有盛譽的美國商業獎®和國際商業獎®。</p>
</div><p>Winners will be celebrated during a gala event attended by more than 300 professionals from around the world at the Marriott Marquis Hotel in New York City on March 5. This year's competition evaluated more than 2,100 nominations from organizations of all sizes and across virtually every industry, representing 41 nations and territories, with winners determined by average scores from 150 professionals worldwide serving on eight specialized judging committees.</p>
<div class="lb-trans"><p>獲獎者將在 3 月 5 日於紐約市萬豪大酒店舉行的盛典上慶祝，屆時將有來自全球 300 多名專業人士參加。今年的比賽評估了來自各類組織的 2100 多個提名，涵蓋幾乎所有行業，代表 41 個國家和地區，獲獎者由來自全球 150 名專業人士組成的八個專業評審委員會的平均評分決定。</p>
</div><p>This Silver Stevie Award marks BeneCard PBF's third Stevie win in three consecutive years (2024, 2025, 2026), underscoring the organization's sustained commitment to service excellence and continuous improvement.</p>
<div class="lb-trans"><p>這一銀獎標誌着 BeneCard PBF 連續三年（2024、2025、2026）獲得 Stevie 獎，突顯了該組織對服務卓越和持續改進的堅定承諾。</p>
</div><p>BeneCard PBF is one of the only pharmacy benefit managers recognized by the Stevie Awards, and the organization distinguishes itself through a culture that deeply values, supports, and celebrates the employees behind the performance. Each year's submission aims to reflect the intentional investment in people, processes, and measurable improvement. Performance metrics consistently demonstrate gains in quality, efficiency, customer satisfaction, and operational effectiveness—clear proof that BeneCard PBF continues to raise the bar rather than rest on past success.</p>
<div class="lb-trans"><p>BeneCard PBF 是 Stevie Awards 認可的少數藥房福利管理公司之一，該組織通過深刻重視、支持和慶祝員工的文化來區分自己。每年的提名旨在反映對人員、流程和可衡量改進的有意投資。績效指標持續顯示出在質量、效率、客户滿意度和運營有效性方面的提升——清晰證明 BeneCard PBF 不斷提升標準，而不是滿足於過去的成功。</p>
</div><p>Dave Slonac, Assistant Vice President of the Contact Center at BeneCard PBF, stated &#34;Our organization's 2025 performance reflects disciplined measurement and consistent year-over-year improvement across speed, quality, and responsiveness.&#34; He further noted, &#34;We improved our average speed of answer from 27 seconds in 2024 to 21 seconds in 2025—well ahead of our 30-second goal—while simultaneously exceeding over 99 percent, on inbound and outbound call quality.&#34; Slonac also highlighted sustained excellence in written communications, with written response quality holding at 100 percent and response times continuing to accelerate. A third-party audit confirmed 100 percent accuracy across call categorization, handling, and documentation, reinforcing the contact center's commitment to accuracy, accountability, and member-focused service delivery—performance that earned BeneCard PBF national recognition for another consecutive year.</p>
<div class="lb-trans"><p>BeneCard PBF 呼叫中心助理副總裁 Dave Slonac 表示：“我們組織 2025 年的表現反映了嚴格的測量和持續的年復一年改進，涵蓋速度、質量和響應能力。” 他進一步指出：“我們將 2024 年的平均應答速度從 27 秒提高到 2025 年的 21 秒，遠超我們的 30 秒目標，同時在入站和出站電話質量上超過 99%。” Slonac 還強調了書面溝通的持續卓越，書面回覆質量保持在 100%，回覆時間持續加快。第三方審計確認了呼叫分類、處理和文檔的 100% 準確性，強化了呼叫中心對準確性、問責制和以會員為中心的服務交付的承諾——這一表現使 BeneCard PBF 連續第二年獲得全國認可。</p>
</div><p>Expanding on those accomplishments, Jeff Shea, President of BeneCard PBF and Benecard Central Fill, shared, &#34;This Stevie Award is a powerful validation of our team's dedication to excellence and our mission to put members at the center of everything we do. Our contact center professionals consistently go above and beyond to deliver meaningful, high-quality support, and this recognition reflects the passion, innovation, and accountability they bring to their work every day.&#34;</p>
<div class="lb-trans"><p>在這些成就的基礎上，BeneCard PBF 及 Benecard Central Fill 的總裁 Jeff Shea 分享道：“這一 Stevie 獎是對我們團隊致力於卓越和將會員置於我們一切工作的中心使命的有力驗證。我們的呼叫中心專業人士始終超越期望，提供有意義的高質量支持，這一認可反映了他們每天帶到工作中的熱情、創新和問責。”</p>
</div><p>That commitment to excellence was echoed by the Stevie Awards organization. Stevie Awards President Maggie Miller added, &#34;The remarkable scores achieved by this year's Stevie Awards for Sales &amp; Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements.&#34;</p>
<div class="lb-trans"><p>Stevie Awards 組織也對此承諾表示贊同。Stevie Awards 總裁 Maggie Miller 補充道：“今年 Stevie Awards 銷售與客户服務獲獎者所取得的卓越分數反映了他們所提供的卓越水平、創新和客户影響。我們自豪地與評委們一起祝賀並慶祝這些傑出組織和專業人士的成就。”</p>
</div><p><strong>About The Stevie® Awards</strong></p>
<div class="lb-trans"><p><strong>關於 Stevie®獎</strong></p>
</div><p>Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East &amp; North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales &amp; Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, Stevie's recognize outstanding performances in the workplace worldwide.</p>
<div class="lb-trans"><p>Stevie 獎分為九個項目：亞太 Stevie 獎、德國 Stevie 獎、中東和北非 Stevie 獎、美國商業獎®、國際商業獎®、優秀僱主 Stevie 獎、銷售與客户服務 Stevie 獎、技術卓越 Stevie 獎和女性商業 Stevie 獎。Stevie 獎每年收到來自 70 多個國家和地區的 12000 多份參賽作品。全球超過 1000 名專業人士每年參與 Stevie 獎的評審過程。Stevie 獎表彰各類組織及其背後的人，認可全球工作場所的傑出表現。</p>
</div><p>stevieawards.com</p>
<div class="lb-trans"><p>stevieawards.com</p>
</div><p><strong>About BeneCard PBF</strong></p>
<div class="lb-trans"><p><strong>關於 BeneCard PBF</strong></p>
</div><p>BeneCard PBF delivers a clear, holistic value proposition built on independent governance, transparent operations, flexible plan design, and measurable outcomes. Combining clinical rigor with a member first service model, BeneCard PBF helps reduce waste, improve medication adherence, and create predictable total cost of care. With clear reporting, configurable programs, and accountable performance, the organization partners seamlessly with consultants, brokers, coalitions, and employers to meet diverse and evolving market requirements.</p>
<div class="lb-trans"><p>BeneCard PBF 提供明確、全面的價值主張，建立在獨立治理、透明運營、靈活計劃設計和可衡量結果的基礎上。結合臨牀嚴謹性與以會員為中心的服務模式，BeneCard PBF 幫助減少浪費、改善用藥依從性，並創造可預測的整體護理成本。通過清晰的報告、可配置的項目和可問責的績效，該組織與顧問、經紀人、聯盟和僱主無縫合作，以滿足多樣化和不斷發展的市場需求。</p>
</div><p>The company specializes in administering pharmacy benefit programs locally and nationally, serving a diverse range of clients including large corporations, small businesses, labor unions, and healthcare organizations. BeneCard PBF's U.S. based customer service and contact centers provide 24/7/365 support in more than 240 languages to members, pharmacists, and prescribers.</p>
<div class="lb-trans"><p>該公司專注於在地方和國家層面管理藥房福利項目，服務於包括大型企業、小型企業、工會和醫療保健組織在內的多樣化客户羣。BeneCard PBF 在美國的客户服務和呼叫中心為會員、藥劑師和開處方者提供 24/7/365 的支持，支持超過 240 種語言。</p>
</div><p>benecardpbf.com</p>
<div class="lb-trans"><p>benecardpbf.com</p>
</div><p>SOURCE BeneCard PBF</p>
<div class="lb-trans"><p>來源 BeneCard PBF</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwMjExJk5ld3NJdGVtSWQ9Rkw4NDA2OSZUcmFuc21pc3Npb25fSWQ9MjAyNjAyMTExNTAwUFJfTkVXU19VU1BSX19fX19GTDg0MDY5" alt="" original-src="https://rt.prnewswire.com/rt.gif?NewsItemId=FL84069&amp;Transmission_Id=202602111500PR_NEWS_USPR_____FL84069&amp;DateId=20260211"/></p>

BENECARD PBF 在 2026 年 STEVIE 銷售與客户服務獎中榮獲銀獎，時間為 15:00 ET