<div id="readability-page-1"><div><p>Lenovo announced the availability of Lenovo Premier Support Plus for Servers, a new premium support offering designed to help enterprises reduce downtime, simplify IT operations, and keep mission-critical infrastructure always ready. Built for today's always-on environments, Premier Support Plus combines AI-driven proactive and predictive support, preventative maintenance, 24/7 access to Lenovo experts, and designated Service Engagement Managers to help organizations move from reactive issue resolution to proactive system care. As digital operations continue to expand and infrastructure environments grow more complex, IT teams are under increasing pressure to maintain uptime while managing limited resources.</p><p>Traditional, reactive support models can lead to extended outages, repeated issues, and unpredictable costs. Premier Support Plus for Servers addresses these challenges by identifying potential issues early and resolving them before they impact business operations. Premier Support Plus for Servers is Lenovo's highest-tier support offering for enterprise server environments, building on the foundation of Lenovo Premier Support.</p><p>The service is designed for Lenovo ThinkSystem and ThinkAgile servers and delivers intelligent support for organizations that depend on continuous availability. Key capabilities of Lenovo Premier Support Plus for Servers include: Proactive and predictive support powered by AI-driven monitoring and Call Home automation, which detects potential issues early and automatically initiates support cases and parts dispatch. Preventative maintenance through wellness dashboards, firmware health checks, and expert guidance to improve system health, reliability, and longevity.</p><p>24/7 expert assistance with a 4-hour onsite response objective for critical issues, helping ensure faster recovery and minimal disruption. A designated Lenovo Service Engagement Manager who provides onboarding, ongoing reporting, and regular service reviews, serving as a single point of accountability. Keep Your Drive, enabling customers to retain failed drives to maintain control of sensitive data and meet internal security and compliance requirements.</p><p>Global service coverage across more than 75 markets, delivering consistent, enterprise-grade support worldwide. For customers with mission-critical environments where downtime is not an option, Lenovo also offers Committed Service Repair as an optional add-on. This enhanced service provides a 6-hour onsite repair commitment, delivering faster resolution for the most demanding operational needs.</p><p>Premier Support Plus combines predictive detection, preventative maintenance, and guided planning to keep infrastructure optimized and ready to scale. With designated account oversight from a Lenovo Service Engagement Manager, global coverage, and data retention controls through Keep Your Drive, customers gain consistent, transparent support they can trust. By shifting the burden of monitoring, maintenance, and escalation to Lenovo, IT teams can spend less time reacting to issues and more time driving strategic initiatives.</p><p>Premier Support Plus for Server is part of Lenovo's broader services portfolio, which includes Lenovo Lifecycle Services which are designed to help customers plan, deploy, manage, optimize and evolve IT infrastructure with confidence.</p></div></div>

聯想集團(ADR)

聯想集團

<p>聯想推出了針對服務器的高級支持服務 Premier Support Plus，旨在減少停機時間並簡化企業的 IT 操作。該服務提供基於人工智能的主動支持、24/7 專家訪問和指定的服務參與經理。它專為聯想 ThinkSystem 和 ThinkAgile 服務器設計，提供預防性維護和全球服務覆蓋。該服務包括更快的現場維修選項，旨在幫助 IT 團隊專注於戰略性項目，而不是被動解決問題</p>

聯想宣佈推出服務器專用的聯想高級支持 Plus 服務