<p>ChargePoint 表示，這兩種解決方案針對充電網絡中的不同運營需求。通過 Premier Care，該公司為運營大型或複雜安裝的運營商提供專門的禮賓式服務，而 Support Portal 則為客户提供一個自助平台，以更獨立地管理他們的充電器基礎。</p>
<p>ChargePoint Premier Care 被定位為一種 ‘白手套’ 服務，為客户提供專門負責監督充電運營的專家。服務包括收入報告、‘主動跟蹤和全方位網絡優化’，以及案例管理和充電器配置支持。</p>
<p>與此同時，ChargePoint Support Portal 推出了一個數字化的 ‘自助中心’，旨在為站點所有者提供可見性、控制權和知識，以更高效地解決問題。該平台使用户能夠創建和跟蹤支持案例，監控零件和勞動力的進展，並訪問用於案例評估的分析工具。它還包括一個知識庫，提供技術指導和故障排除資源。</p>
<p>ChargePoint 表示，該門户最初包含在所有 ChargePoint Cloud Plan 訂閲中，旨在通過實現更快的問題解決來減少對傳統支持渠道的依賴。</p>
<p>這兩項新服務擴展了 ChargePoint 現有的支持服務組合，其中還包括 ChargePoint Assure 和 ChargePoint Safeguard Care。根據該公司的説法，這些新增服務旨在為充電提供商在日益複雜的全球充電網絡環境中提供 ‘世界級的客户體驗’。</p>
<p>“Premier Care 和 Support Portal 是 ChargePoint 充電管理服務的兩端，” ChargePoint 首席客户體驗官 JD Singh 表示。“Premier Care 使企業能夠與我們行業領先的團隊簡化運營，而 Support Portal 則使那些希望完全管理自己充電器基礎的用户的操作變得簡單直觀。”</p>
<p>businesswire.com</p>

CHPT

<p>ChargePoint 推出了兩項新的服務，Premier Care 和自助支持門户，以增強電動汽車充電器的運營。Premier Care 為大型安裝提供專門的專家，提供收入報告和網絡優化等服務。支持門户允許用户獨立管理他們的充電器基礎，跟蹤支持案例，並訪問分析工具。這些新增服務旨在改善客户體驗，併為充電服務提供商在複雜的全球網絡中簡化運營</p>

<p>ChargePoint says the two solutions target different operational needs across charging networks. With Premier Care, the company offers a dedicated, concierge-style service for operators running large or complex installations, while the Support Portal gives customers a self-service platform to manage their charger base more independently.</p>
<div class="lb-trans"><p>ChargePoint 表示，這兩種解決方案針對充電網絡中的不同運營需求。通過 Premier Care，該公司為運營大型或複雜安裝的運營商提供專門的禮賓式服務，而 Support Portal 則為客户提供一個自助平台，以更獨立地管理他們的充電器基礎。</p>
</div><p>ChargePoint Premier Care is positioned as a ‘white glove’ service, providing customers with access to a dedicated expert responsible for overseeing charging operations. Services include, revenue reporting, ‘proactive tracking, and full-service network optimisation,’ as well as case management and support with charger configuration.</p>
<div class="lb-trans"><p>ChargePoint Premier Care 被定位為一種 ‘白手套’ 服務，為客户提供專門負責監督充電運營的專家。服務包括收入報告、‘主動跟蹤和全方位網絡優化’，以及案例管理和充電器配置支持。</p>
</div><p>In parallel, the ChargePoint Support Portal introduces a digital, ‘self-service hub designed to give station owners the visibility, control, and knowledge to resolve issues more efficiently.’ The platform enables users to create and track support cases, monitor progress on parts and labour, and access analytics tools for case evaluation. It also includes a knowledge base with technical guidance and troubleshooting resources.</p>
<div class="lb-trans"><p>與此同時，ChargePoint Support Portal 推出了一個數字化的 ‘自助中心’，旨在為站點所有者提供可見性、控制權和知識，以更高效地解決問題。該平台使用户能夠創建和跟蹤支持案例，監控零件和勞動力的進展，並訪問用於案例評估的分析工具。它還包括一個知識庫，提供技術指導和故障排除資源。</p>
</div><p>ChargePoint said the portal is initially included with all ChargePoint Cloud Plan subscriptions and is designed to reduce reliance on traditional support channels by enabling faster issue resolution.</p>
<div class="lb-trans"><p>ChargePoint 表示，該門户最初包含在所有 ChargePoint Cloud Plan 訂閲中，旨在通過實現更快的問題解決來減少對傳統支持渠道的依賴。</p>
</div><p>The two new offerings expand ChargePoint’s existing portfolio of support services, which also includes ChargePoint Assure and ChargePoint Safeguard Care. According to the company, the additions are aimed at delivering a ‘world-class customer experience for charging providers’ across a growing and increasingly complex global charging network landscape.</p>
<div class="lb-trans"><p>這兩項新服務擴展了 ChargePoint 現有的支持服務組合，其中還包括 ChargePoint Assure 和 ChargePoint Safeguard Care。根據該公司的説法，這些新增服務旨在為充電提供商在日益複雜的全球充電網絡環境中提供 ‘世界級的客户體驗’。</p>
</div><p>“Premier Care and Support Portal bookend ChargePoint’s service offerings for charger management,” said JD Singh, Chief Customer Experience Officer at ChargePoint. “Premier Care allows businesses to streamline operations with our industry-leading team, whereas the Support Portal makes operations easy and intuitive for those who prefer to fully manage their own charger base.”</p>
<div class="lb-trans"><p>“Premier Care 和 Support Portal 是 ChargePoint 充電管理服務的兩端，” ChargePoint 首席客户體驗官 JD Singh 表示。“Premier Care 使企業能夠與我們行業領先的團隊簡化運營，而 Support Portal 則使那些希望完全管理自己充電器基礎的用户的操作變得簡單直觀。”</p>
</div><p>businesswire.com</p>
<div class="lb-trans"><p>businesswire.com</p>
</div>

ChargePoint 推出了新的充電樁管理工具