๐ข ๐๐๐๐ ๐๐: CVS Health Expands Salesforce AI Partnership for Member Services - $CVH $่ณฝๅฏๆ(CRM.US)
๐ ๐๐๐ฒ ๐๐ข๐ ๐ก๐ฅ๐ข๐ ๐ก๐ญ๐ฌ:โค ๐๐๐ ๐๐๐๐ฅ๐ญ๐ก and ๐๐๐ฅ๐๐ฌ๐๐จ๐ซ๐๐ expanded their partnership to deploy ๐๐-๐ฉ๐จ๐ฐ๐๐ซ๐๐ call center technology.โค Salesforce's ๐๐ ๐๐ง๐ญ๐๐จ๐ซ๐๐ ๐๐๐๐ฅ๐ญ๐ก platform will support millions of members and ๐.๐ ๐ฆ๐ข๐ฅ๐ฅ๐ข๐จ๐ง providers.โค AI tools will provide ๐ซ๐๐๐ฅ-๐ญ๐ข๐ฆ๐ ๐ข๐ง๐ฌ๐ข๐ ๐ก๐ญ๐ฌ and unified member health profiles.โค Platform connects data across ๐๐๐ญ๐ง๐, ๐๐๐ ๐๐๐ซ๐๐ฆ๐๐ซ๐ค, and other CVS Health businesses.โค Goal is to resolve more member inquiries in a ๐ฌ๐ข๐ง๐ ๐ฅ๐ ๐ข๐ง๐ญ๐๐ซ๐๐๐ญ๐ข๐จ๐ง.โค Salesforce said this is its ๐ฅ๐๐ซ๐ ๐๐ฌ๐ญ ๐๐ ๐๐ง๐ญ๐๐จ๐ซ๐๐ deal across regulated industries.โค Collaboration builds on ๐จ๐ฏ๐๐ซ ๐ ๐๐๐๐๐๐ of partnership between the companies.โค ๐๐ฅ๐๐๐ค integration will enable real-time communication among customer care teams.โค CVS Health serves ๐๐ฉ๐ฉ๐ซ๐จ๐ฑ. ๐๐๐ ๐ฆ๐ข๐ฅ๐ฅ๐ข๐จ๐ง people annually through its healthcare network.โค CVS provides PBM services for ๐๐๐จ๐ฎ๐ญ ๐๐ ๐ฆ๐ข๐ฅ๐ฅ๐ข๐จ๐ง members and insurance to ๐จ๐ฏ๐๐ซ ๐๐ ๐ฆ๐ข๐ฅ๐ฅ๐ข๐จ๐ง peopleๆฌๆ็ๆฌๆญธๅฑฌๅไฝ่ /ๆฉๆงๆๆใ
็ถๅๅ งๅฎนๅ ไปฃ่กจไฝ่ ่ง้ป๏ผ่ๆฌๅนณๅฐ็ซๅ ด็ก้ใๅ งๅฎนๅ ไพๆ่ณ่ ๅ่๏ผไบฆไธๆงๆไปปไฝๆ่ณๅปบ่ญฐใๅฆๅฐๆฌๅนณๅฐๆไพ็ๅ งๅฎนๆๅๆไปปไฝ็ๅๆๅปบ่ญฐ๏ผ่ซ่ฏ็ตกๆๅใ
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