FWD Hong Kong's successful claims settlement rate reached 95% in 2025

FWD Hong Kong and Macau Chief Product Solutions and Healthcare Director Richard Yu stated that 2025 is a significant year for FWD Hong Kong. In the first three quarters of 2025, the first-year premium of new business increased by 93% year-on-year, while the industry average increase was 56%. The annualized premium of new business rose by 74% year-on-year, compared to the industry average increase of 43%. The business scale continues to rank among the top five pan-Asian insurance companies in Hong Kong.

The latest published "FWD Hong Kong 2025 Claims Report" shows that the overall successful claims rate reached 95% last year, and the payout rate for voluntary health insurance comprehensive coverage plans reached 99%, providing customers with ample protection.

He pointed out that in 2025, FWD Hong Kong will maintain balanced development in the two major areas of health protection and wealth management, with health protection products accounting for about 60% of the total number of policies and wealth management products accounting for 40%. The development strategy for health protection products in 2026 will continue to be market insight and customer demand-oriented.

He mentioned that FWD is the first company in the market to simultaneously offer both protection-type and savings-type indexed universal life insurance (IUL). The demand for IUL among high-net-worth clients has also shown good growth momentum, performing as expected. For example, in the agent channel, the sales ratio of life insurance protection for IUL and participating products is roughly equal. The current development policy is to pursue both tracks in parallel, with plans for "continuous optimization" and upgrades to IUL products in the second half of the year