British Gas to cough up £20m for ‘unfair treatment’ of vulnerable customers
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British Gas will pay £20 million after Ofgem's investigation found it mistreated vulnerable customers by installing prepayment meters without consent. The settlement includes compensation for affected customers and a commitment to write off up to £70 million in energy debt. Ofgem will also establish a Vulnerable Customers Debt Advisory Panel to improve practices in treating vulnerable customers.
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