TTEC reiterates 2026 guidance while targeting over 40% offshore mix by year-end

TTEC Holdings (TTEC) reported Q1 2026 revenue of $496 million and EBITDA of $46 million, with a focus on offshore expansion and AI integration. The company aims for over 40% offshore mix by year-end, up from 38%. Despite a 7.1% revenue decline year-over-year, TTEC reiterated its full-year guidance, expecting improved profitability in the second half of the year. The Engage segment saw a 7.5% revenue decrease, while the Digital segment reported $102 million in revenue. Management remains confident in returning to top-line growth by year-end, driven by new client launches and embedded base expansion.