Avaya Holdings Corp.(AVYAQ.US)

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Avaya Holdings Corp.
AVYAQ.US
Avaya Holdings Corp. engages in the provision of digital communication products, solutions, and services for businesses. It operates through the Products and Solutions, and Services segments. The Products and Solutions segment is involved in unified communication and collaboration, and contact center software platforms, applications, and devices. The Services segment refers to solution upgrades and provides new technology through its Avaya OneCloud subscription offerings. The company was founded on June 1, 2007 and is headquartered in Morristown, NJ.
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    News
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    Avaya selects Gemini Enterprise and Google Workspace for AI collaboration, boosting workplace productivity.

    Avaya, a company based in Morristown, New Jersey, has recently announced their adoption of Gemini Enterprise for their AI platform, along with Google Workspace for collaboration purposes. This move signifies Avaya's commitment to enhancing their technological capabilities and improving their collaborative efforts with these tools.

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    Avaya's Infinity rollout bolsters cloud, on-prem options

    Avaya has launched its new platform, Infinity, which integrates on-premises and cloud workflows for contact centers. This allows users to gradually migrate functions to the cloud while maintaining some operations on-premises. Built on the Edify platform, Infinity aims to enhance customer experience and will eventually unify Avaya's product offerings. The company is evolving to a minimum CCaaS license of 200 seats and acknowledges that many customers, especially in regulated industries, prefer to keep some operations on-premises due to security and data privacy concerns.

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    Avaya launches Avaya Infinity™ Platform in Morristown, NJ to transform contact centers; enables connection centers.

    Recently, Avaya introduced its latest platform called Avaya Infinity™ in Morristown, New Jersey. This innovative platform enables enterprises to transform their contact centers into connection centers. This technology marks a significant shift in the industry and demonstrates Avaya's commitment to enhancing communication experiences for businesses.

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    Avaya awarded 5-star rating by CRN for 17th year for partner program excellence in delivering market-leading solutions.

    Avaya, a Morristown, New Jersey-based company, has been awarded a 5-star rating by CRN for its Partner Program in the 2025 Partner Program Guide. This marks the 17th consecutive year Avaya has received this honor, underscoring the program's effectiveness in supporting partners and delivering market-leading solutions globally.

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    CloudHesive offers Avaya Rapid Replacement Program for businesses affected by Avaya's 200-seat minimum policy, promoting ConnectPath CX.

    In the future, Avaya will require organizations to have a minimum of 200 seats for its Experience Platform by 2025. This change has led to the need for smaller and mid-sized organizations to find a scalable and cost-effective alternative. CloudHesive has introduced the Avaya Replacement Program, which allows for a smooth transition to ConnectPath CX, a solution powered by Amazon Connect. It utilizes artificial intelligence technology to provide a viable option for organizations looking to switch from Avaya.

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