Company Encyclopedia
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Nordstrom
JWN.US
Nordstrom, Inc. operates as a fashion retailer in the United States. The company provides apparel, shoes, beauty, accessories, and home goods for women, men, young adults, and children. It also offers a range of third-party and private-label merchandise through various channels, such as Nordstrom stores, and Nordstrom.com website and mobile application; Nordstrom Rack stores; Nordstrom Locals; NordstromRack.com website and mobile application; and clearance stores under the Last Chance name.
3.681 T
JWN.USMarket value -Rank by Market Cap -/-

Financial Score

05/12/2025 Update
B
Broadline RetailIndustry
Industry Ranking0/40
Industry medianC
Industry averageC
Score Analysis
Peer Comparison
  • Criteria
    Rating
  • Profit ScoreB
    • ROE29.58%A
    • Profit Margin1.96%C
    • Gross Margin37.43%B
  • Growth ScoreB
    • Revenue YoY2.20%C
    • Net Profit YoY119.40%A
    • Total Assets YoY6.18%B
    • Net Assets YoY34.43%A
  • Cash ScoreB
    • Cash Flow Margin5107.48%A
    • OCF YoY2.20%C
  • Operating ScoreA
    • Turnover1.72A
  • Debt ScoreE
    • Gearing Ratio87.29%E

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    News
    View More

    In an AI world, Nordstrom is leaning into human care

    Nordstrom is focusing on enhancing customer experience through human care, according to Heather Bissell, senior director of customer care. While the retailer is investing in AI for tasks like providing accurate delivery times, it prioritizes personal connections over automated systems. Nordstrom's approach includes no interactive voice response systems, emphasizing direct human interaction. The company trains its representatives based on core values rather than metrics, fostering a culture of personal service. Bissell highlights the importance of maintaining human connections in an increasingly digital retail environment, as customers seek familiarity and trust.

    retaildive·
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    Saks Off 5th to close 9 stores, giving Nordstrom another opening

    Saks Off 5th will close nine stores starting in January as part of a strategy to optimize its store footprint, according to parent company Saks Global. The closures come amid struggles to pay vendors, impacting brand relationships and inventory. Analysts suggest this situation may benefit Nordstrom Rack, which plans to open 20 new stores this year, as brands prefer working with them due to established relationships. Saks aims to focus on high-performing locations to enhance customer experience despite challenges in the off-price market.

    retaildive·
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    retaildive·
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    Kite Realty Group Trust Brings Nordstrom Rack to Northpointe Plaza in Spokane

    Kite Realty Group Trust has announced the opening of a new 31,000-square-foot Nordstrom Rack store at Northpointe Plaza in Spokane, Washington, set to open in fall 2026. This addition will enhance the shopping center's appeal, which already features retailers like Target and TJ Maxx, and strengthen its position as a key retail destination in the area. The plaza is strategically located off N Newport Highway and E Hawthorne Road.

    Reuters·
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    Reuters·
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    NuORDER by Lightspeed Expands Partnership with Nordstrom

    Lightspeed Commerce Inc. has announced an expansion of its partnership with Nordstrom through NuORDER. The platform will enhance Nordstrom’s data and integration program, focusing on improving merchandise assortment and customer experience. It aims to increase data capture for AI-driven forecasting, product recommendations, and personalization efforts.

    Reuters·
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    Nordstrom Holiday Plans: 1,000-Item Gift Shops, Plus Visits from Santa, in All Stores

    Nordstrom is enhancing its holiday offerings with gift shops in every store featuring over 1,000 items, mostly under $100. In-store events will include Santa visits, free photos for cardholders, and a campaign starring Kyle MacLachlan. The shops will offer various gifting categories and personalized assistance. The NYC flagship will host a unique pop-up space with custom gift box services. Nordstrom plans over 1,500 festive events, exclusive shopping parties for loyalty members, and has upgraded its app and flagship store for the 2024 holiday season.

    Retailtouchpoints·
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