<p><img src="https://imageproxy.pbkrs.com/https://invezz.com/wp-content/uploads/2025/11/20251112_124453_sgor7.png?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://invezz.com/wp-content/uploads/2025/11/20251112_124453_sgor7.png"/></p>
<p>周一，Sonder Holdings 宣布 “立即停止运营”，紧接着其第七章破产申请，这迅速变成了在该公司物业住宿的客人的噩梦。</p>
<p>许多人报告称被突然 “赶出”，不得不匆忙寻找替代住宿，而其他已经预订的客人则表示在预订被取消后，面临着退款困难。</p>
<p>这一震惊发生在万豪国际宣布终止与 Sonder 的许可协议的前一天，实际上结束了这家总部位于旧金山的公司的最后一项重大企业合作。</p>
<h2>‘半夜被驱逐’</h2>
<p>社交媒体上分享的视频显示，滞留的客人在被告知要腾出房间后，拖着行李穿过雪地和城市街道。</p>
<p>一位名叫 Avery 的 TikTok 用户发布了一段来自蒙特利尔的视频，称她被迫离开一处 Sonder 物业，距离她的住宿结束还有三个晚上。</p>
<p>“POV：在万豪酒店和 Sonder 酒店在一个随机的星期天分手后，努力保持冷静，拖着行李走在街上，” 她写道。</p>
<p>Avery 说她不得不为新的酒店房间支付每晚 220 美元。</p>
<p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1617352866632450049/F1KUVcMa_normal.jpg?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1617352866632450049/F1KUVcMa_normal.jpg"/></p>
<p>我觉得如果有一场八位数赔偿的集体诉讼，@Marriott 会在半夜驱逐付费客人之前三思而后行。客人并不是因为万豪太愚蠢而无法跟踪 Sonder 的非常容易追踪的崩溃而受到惩罚。</p>
<p>凌晨 3:14 ·2025 年 11 月 12 日</p>
<p>阅读 2 条回复</p>
<p>在波士顿，商人 Paul Strack 描述了他回到 Sonder 公寓时，发现自己的物品被打包并搬到了走廊。</p>
<p>“他们处理了我们所有的个人物品、洗漱用品、衣物、电脑和电子设备，” 他告诉 <em>Business Insider</em>。</p>
<p>“有些被装进了行李箱，有些则放在塑料袋里。这真是令人震惊，非常不人性化。”</p>
<p>客人们表示，他们几乎没有选择，常常不得不为最后一刻的预订支付数百甚至数千美元。</p>
<h2>退款延迟和混乱加深了挫败感</h2>
<p>虽然一些客人没有被驱逐，但许多人发现自己陷入了艰难的退款斗争中。</p>
<p>“没有退款的迹象，因为 Sonder Marriott 取消了我即将到来的预订，热线也没有回应，” 一位用户在 X 上写道。</p>
<p>“我很幸运没有成为周一被驱逐的客人，但我们怎么能在没有拿回钱的情况下找到住宿？”</p>
<p>更让人感到不快的是，万豪在周二给客户的通知称，那些通过万豪渠道预订了 Sonder 的客人应该 “联系你的信用卡发卡银行以发起退款请求。”</p>
<p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1095638246384644096/yL7xHhxm_normal.png?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1095638246384644096/yL7xHhxm_normal.png"/></p>
<p>回复 @JonathanWa56990</p>
<p>如果你通过万豪渠道预订了 Sonder 物业，包括 marrbnvy.com/60127VxK2、万豪 Bonvoy 移动应用、客户互动中心和飞猪，我们建议你联系你的信用卡发卡银行以发起退款请求。</p>
<p>下午 4:55 ·2025 年 11 月 12 日</p>
<p>在 Twitter 上阅读更多</p>
<p>万豪表示正在努力协助通过其 Bonvoy 网站预订的客人。</p>
<p>“万豪的首要任务是支持目前在 Sonder 物业住宿的客人以及那些有即将到来的预订的客人，” 该公司表示，并补充说其旨在尽量减少对旅行者的干扰。</p>
<h2>员工们在一夜之间被解雇</h2>
<p>Sonder 的员工据报道对破产申请的时机毫不知情，面对愤怒的客人时几乎没有信息可提供。</p>
<p>一位声称是 Sonder 员工的 TikTok 用户表示，工作人员 “完全被震惊”，并被指示在短时间内关闭运营。</p>
<p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1896096350762061824/XFHNf86c_normal.jpg?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1896096350762061824/XFHNf86c_normal.jpg"/></p>
<p>Sonder 违约，万豪立即切断了联系，这不仅影响了通过他们预订的酒店客人，还使所有通过 Sonder 的万豪员工在假期前一夜之间失去了工作，没有解释、没有警告，也没有遣散费。🥹</p>
<p>下午 12:40 ·2025 年 11 月 11 日</p>
<p>在 Twitter 上阅读更多</p>
<p>第七章破产申请是在万豪决定终止其为期 20 年的许可协议后仅一天提出的，理由是 Sonder 在协议下的 “违约”。</p>
<h2>从高期望到惨痛下跌</h2>
<p>在 2022 年通过 SPAC 合并上市时，Sonder 的估值曾达到 19 亿美元，但在疫情严重打击旅游业后，该公司一直在努力恢复财务稳定。</p>
<p>该公司的商业模式——长期租赁物业然后转租给旅行者——在成本上升和入住率波动的情况下，证明难以维持。</p>
<p>在一份声明中，Sonder 的临时首席执行官 Janice Sears 表示，与万豪的 Bonvoy 平台的技术整合问题导致了 “重大、意外的整合成本，以及收入的急剧下降。”</p>
<p>她补充说：“我们感到非常沮丧，达到清算成为唯一可行的前进道路。”</p>
<p>Sonder 还表示计划在国际上启动破产程序。</p>
<p>这家公司在全球 40 个城市运营，自称是 Airbnb 和传统酒店之间的混合体，留下了成千上万的滞留客人和员工——标志着曾经是旅游业最有前途的颠覆者之一的悲惨结局。</p>
<p>这篇文章的标题是《客人被驱逐，退款停滞：Sonder 破产如何变成客户的噩梦》，首次出现在 Invezz 上。</p>

SOND

SONDQ

<p>Sonder Holdings 宣布在提交第七章破产申请后立即停止运营，这导致了客人们的混乱。许多人被突然驱逐，难以找到新的住宿，而其他人则在获取取消预订的退款方面遇到困难。万豪国际终止了与 Sonder 的许可协议，使情况更加恶化。员工在没有预警的情况下被解雇，Sonder 的临时首席执行官提到与万豪平台的整合问题是公司财务下滑的一个因素。该公司计划启动国际破产程序，导致数千人受到影响</p>

<p><img src="https://imageproxy.pbkrs.com/https://invezz.com/wp-content/uploads/2025/11/20251112_124453_sgor7.png" alt="" original-src="https://invezz.com/wp-content/uploads/2025/11/20251112_124453_sgor7.png"/></p>
<p>An “immediate wind-down of operations” announced by Sonder Holdings on Monday, following its Chapter 7 bankruptcy filing, quickly turned into a nightmare for guests staying at the company’s properties.</p>
<div class="lb-trans"><p>周一，Sonder Holdings 宣布 “立即停止运营”，紧接着其第七章破产申请，这迅速变成了在该公司物业住宿的客人的噩梦。</p>
</div><p>Many reported being abruptly “kicked out” and left scrambling to find alternative accommodation, while others who had made reservations said they faced difficulties securing refunds after their bookings were cancelled.</p>
<div class="lb-trans"><p>许多人报告称被突然 “赶出”，不得不匆忙寻找替代住宿，而其他已经预订的客人则表示在预订被取消后，面临着退款困难。</p>
</div><p>The shock came a day after Marriott International said it had terminated its licensing agreement with Sonder, effectively ending the San Francisco-based company’s last major corporate partnership.</p>
<div class="lb-trans"><p>这一震惊发生在万豪国际宣布终止与 Sonder 的许可协议的前一天，实际上结束了这家总部位于旧金山的公司的最后一项重大企业合作。</p>
</div><h2>‘Evicted in the middle of the night’</h2>
<div class="lb-trans"><h2>‘半夜被驱逐’</h2>
</div><p>Videos shared on social media showed stranded guests hauling their luggage through snow and city streets after being told to vacate their rooms.</p>
<div class="lb-trans"><p>社交媒体上分享的视频显示，滞留的客人在被告知要腾出房间后，拖着行李穿过雪地和城市街道。</p>
</div><p>A TikTok user named Avery posted a video from Montreal, saying she was forced to leave a Sonder property with three nights remaining in her stay.</p>
<div class="lb-trans"><p>一位名叫 Avery 的 TikTok 用户发布了一段来自蒙特利尔的视频，称她被迫离开一处 Sonder 物业，距离她的住宿结束还有三个晚上。</p>
</div><p>“POV: Trying to maintain my composure while dragging my luggage down the street after Marriott Hotels &amp; Sonder Hotels broke up with each other on a random Sunday,” she wrote.</p>
<div class="lb-trans"><p>“POV：在万豪酒店和 Sonder 酒店在一个随机的星期天分手后，努力保持冷静，拖着行李走在街上，” 她写道。</p>
</div><p>Avery said she had to pay $220 a night for a new hotel room.</p>
<div class="lb-trans"><p>Avery 说她不得不为新的酒店房间支付每晚 220 美元。</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1617352866632450049/F1KUVcMa_normal.jpg" alt="" original-src="https://pbs.twimg.com/profile_images/1617352866632450049/F1KUVcMa_normal.jpg"/></p>
<p>I feel like a class action lawsuit with an 8 figure penalty would make @Marriott think twice before evicting paying guests in the middle of the night. It’s not guests’ fault that Marriott was too stupid to keep tabs on Sonder’s VERY EASILY TRACKABLE IMPLOSION.</p>
<div class="lb-trans"><p>我觉得如果有一场八位数赔偿的集体诉讼，@Marriott 会在半夜驱逐付费客人之前三思而后行。客人并不是因为万豪太愚蠢而无法跟踪 Sonder 的非常容易追踪的崩溃而受到惩罚。</p>
</div><p>3:14 am · 12 Nov 2025</p>
<div class="lb-trans"><p>凌晨 3:14 ·2025 年 11 月 12 日</p>
</div><p>Read 2 replies</p>
<div class="lb-trans"><p>阅读 2 条回复</p>
</div><p>In Boston, business owner Paul Strack described returning to his Sonder apartment to find his belongings packed up and moved into the hallway.</p>
<div class="lb-trans"><p>在波士顿，商人 Paul Strack 描述了他回到 Sonder 公寓时，发现自己的物品被打包并搬到了走廊。</p>
</div><p>“They handled all our personal belongings, toiletries, clothing, computers, electronics,” he told <em>Business Insider</em>.</p>
<div class="lb-trans"><p>“他们处理了我们所有的个人物品、洗漱用品、衣物、电脑和电子设备，” 他告诉 <em>Business Insider</em>。</p>
</div><p>“Some they packed into suitcases, and some they put in plastic bags. It was quite shocking and very impersonal.”</p>
<div class="lb-trans"><p>“有些被装进了行李箱，有些则放在塑料袋里。这真是令人震惊，非常不人性化。”</p>
</div><p>Guests said they were left with few options, often paying hundreds or even thousands of dollars for last-minute bookings.</p>
<div class="lb-trans"><p>客人们表示，他们几乎没有选择，常常不得不为最后一刻的预订支付数百甚至数千美元。</p>
</div><h2>Refund delays and confusion deepen frustration</h2>
<div class="lb-trans"><h2>退款延迟和混乱加深了挫败感</h2>
</div><p>While some guests were not evicted, many found themselves locked in a frustrating battle to get their money back.</p>
<div class="lb-trans"><p>虽然一些客人没有被驱逐，但许多人发现自己陷入了艰难的退款斗争中。</p>
</div><p>“No sign of a refund as Sonder Marriott cancelled my upcoming reservation and no answer from their hotline,” one user wrote on X.</p>
<div class="lb-trans"><p>“没有退款的迹象，因为 Sonder Marriott 取消了我即将到来的预订，热线也没有回应，” 一位用户在 X 上写道。</p>
</div><p>“I’m lucky not to be one of the guests who got evicted on Monday, but how are we supposed to find accommodations without getting our money back?”</p>
<div class="lb-trans"><p>“我很幸运没有成为周一被驱逐的客人，但我们怎么能在没有拿回钱的情况下找到住宿？”</p>
</div><p>Adding insult to injury was Marriott’s note to customers on Tuesday, saying those who had made a Sonder reservation through Marriott channels should “contact your credit card issuing bank to initiate a refund request.”</p>
<div class="lb-trans"><p>更让人感到不快的是，万豪在周二给客户的通知称，那些通过万豪渠道预订了 Sonder 的客人应该 “联系你的信用卡发卡银行以发起退款请求。”</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1095638246384644096/yL7xHhxm_normal.png" alt="" original-src="https://pbs.twimg.com/profile_images/1095638246384644096/yL7xHhxm_normal.png"/></p>
<p>Replying to @JonathanWa56990</p>
<div class="lb-trans"><p>回复 @JonathanWa56990</p>
</div><p>If you made your reservation for a Sonder property that was booked through Marriott channels, including marrbnvy.com/60127VxK2, Marriott Bonvoy Mobile App, the Customer Engagement Center, and Fliggy, we recommend that you contact your credit card issuing bank to initiate a</p>
<div class="lb-trans"><p>如果你通过万豪渠道预订了 Sonder 物业，包括 marrbnvy.com/60127VxK2、万豪 Bonvoy 移动应用、客户互动中心和飞猪，我们建议你联系你的信用卡发卡银行以发起退款请求。</p>
</div><p>4:55 pm · 12 Nov 2025</p>
<div class="lb-trans"><p>下午 4:55 ·2025 年 11 月 12 日</p>
</div><p>Read more on Twitter</p>
<div class="lb-trans"><p>在 Twitter 上阅读更多</p>
</div><p>Marriott said it was working to assist guests who had booked through its Bonvoy website.</p>
<div class="lb-trans"><p>万豪表示正在努力协助通过其 Bonvoy 网站预订的客人。</p>
</div><p>“Marriott’s immediate priority is supporting guests currently staying at Sonder properties and those with upcoming reservations,” the company said, adding that it aimed to minimise disruption to travellers.</p>
<div class="lb-trans"><p>“万豪的首要任务是支持目前在 Sonder 物业住宿的客人以及那些有即将到来的预订的客人，” 该公司表示，并补充说其旨在尽量减少对旅行者的干扰。</p>
</div><h2>Employees were laid off overnight</h2>
<div class="lb-trans"><h2>员工们在一夜之间被解雇</h2>
</div><p>Sonder’s employees were reportedly unaware of the timing of the bankruptcy filing and found themselves confronting angry guests with little information.</p>
<div class="lb-trans"><p>Sonder 的员工据报道对破产申请的时机毫不知情，面对愤怒的客人时几乎没有信息可提供。</p>
</div><p>One TikTok user claiming to be a Sonder staff member said workers were “completely blindsided” and instructed to close down operations on short notice.</p>
<div class="lb-trans"><p>一位声称是 Sonder 员工的 TikTok 用户表示，工作人员 “完全被震惊”，并被指示在短时间内关闭运营。</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1896096350762061824/XFHNf86c_normal.jpg" alt="" original-src="https://pbs.twimg.com/profile_images/1896096350762061824/XFHNf86c_normal.jpg"/></p>
<p>Sonder defaulted so Marriot immediately cut ties which affected not only hotel guest that booked reservations through them but all Marriot employees via Sonder lost their jobs overnight before the holiday with no explanation, no warning &amp; no severance. 🥹</p>
<div class="lb-trans"><p>Sonder 违约，万豪立即切断了联系，这不仅影响了通过他们预订的酒店客人，还使所有通过 Sonder 的万豪员工在假期前一夜之间失去了工作，没有解释、没有警告，也没有遣散费。🥹</p>
</div><p>12:40 pm · 11 Nov 2025</p>
<div class="lb-trans"><p>下午 12:40 ·2025 年 11 月 11 日</p>
</div><p>Read more on Twitter</p>
<div class="lb-trans"><p>在 Twitter 上阅读更多</p>
</div><p>The Chapter 7 filing came just one day after Marriott’s decision to terminate its 20-year licensing deal, citing Sonder’s “default” under the agreement.</p>
<div class="lb-trans"><p>第七章破产申请是在万豪决定终止其为期 20 年的许可协议后仅一天提出的，理由是 Sonder 在协议下的 “违约”。</p>
</div><h2>From high hopes to hard fall</h2>
<div class="lb-trans"><h2>从高期望到惨痛下跌</h2>
</div><p>Once valued at $1.9 billion when it went public via a SPAC merger in 2022, Sonder had been struggling to regain financial stability after the pandemic devastated the travel industry.</p>
<div class="lb-trans"><p>在 2022 年通过 SPAC 合并上市时，Sonder 的估值曾达到 19 亿美元，但在疫情严重打击旅游业后，该公司一直在努力恢复财务稳定。</p>
</div><p>The company’s business model—leasing properties long-term and then subletting them to travellers—proved difficult to sustain as costs rose and occupancy rates fluctuated.</p>
<div class="lb-trans"><p>该公司的商业模式——长期租赁物业然后转租给旅行者——在成本上升和入住率波动的情况下，证明难以维持。</p>
</div><p>In a statement, Sonder’s interim CEO Janice Sears said technical integration problems with Marriott’s Bonvoy platform had caused “significant, unanticipated integration costs, as well as a sharp decline in revenue.”</p>
<div class="lb-trans"><p>在一份声明中，Sonder 的临时首席执行官 Janice Sears 表示，与万豪的 Bonvoy 平台的技术整合问题导致了 “重大、意外的整合成本，以及收入的急剧下降。”</p>
</div><p>She added, “We are devastated to reach a point where a liquidation is the only viable path forward.”</p>
<div class="lb-trans"><p>她补充说：“我们感到非常沮丧，达到清算成为唯一可行的前进道路。”</p>
</div><p>Sonder said it plans to initiate insolvency proceedings internationally as well.</p>
<div class="lb-trans"><p>Sonder 还表示计划在国际上启动破产程序。</p>
</div><p>The company, which operated in 40 cities worldwide and billed itself as a hybrid between Airbnb and traditional hotels, leaves behind thousands of stranded guests and employees—marking a grim conclusion to what was once one of the travel industry’s most promising disruptors.</p>
<div class="lb-trans"><p>这家公司在全球 40 个城市运营，自称是 Airbnb 和传统酒店之间的混合体，留下了成千上万的滞留客人和员工——标志着曾经是旅游业最有前途的颠覆者之一的悲惨结局。</p>
</div><p>The post Guests evicted, refunds stalled: how the Sonder bankruptcy turned into a nightmare for customers appeared first on Invezz</p>
<div class="lb-trans"><p>这篇文章的标题是《客人被驱逐，退款停滞：Sonder 破产如何变成客户的噩梦》，首次出现在 Invezz 上。</p>
</div>

客人被驱逐，退款延迟：Sonder 破产如何成为客户的噩梦