<p>香港金融管理局（HKMA）披露，2025 年与银行服务相关的投诉总数为 4,005 宗。其中，账户操作问题较上一个报告期显著增加了 38%。针对这一投诉激增，监管机构强调银行必须改善与客户的沟通方式。这一改善呼吁是为了应对和缓解客户在银行互动中面临的挑战。</p>

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<p>2025 年，香港的银行投诉增加了 16%，总计达到 4,005 宗，其中账户操作问题增加了 38%。香港金融管理局（HKMA）呼吁银行改善客户沟通，以解决这些问题并提升客户在银行互动中的体验</p>

<p>The Hong Kong Monetary Authority (HKMA) has disclosed that there were a total of 4,005 complaints related to banking services in 2025. Among these, account operation issues saw a significant increase of 38% compared to the previous reporting period. In response to this surge in grievances, the regulatory body is emphasizing the necessity for banks to enhance their methods of customer communication. This call for improvement comes as part of efforts to address and mitigate the challenges faced by customers in their banking interactions.</p>
<div class="lb-trans"><p>香港金融管理局（HKMA）披露，2025 年与银行服务相关的投诉总数为 4,005 宗。其中，账户操作问题较上一个报告期显著增加了 38%。针对这一投诉激增，监管机构强调银行必须改善与客户的沟通方式。这一改善呼吁是为了应对和缓解客户在银行互动中面临的挑战。</p>
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Banking complaints in Hong Kong rise by 16% in 2025, reaching 4,005, with a 38% increase in account operation issues. Regulator calls for better customer communication.

2025 年，香港的银行投诉数量上升了 16%，达到 4,005 起，其中账户操作问题的投诉增加了 38%。监管机构呼吁改善与客户的沟通