<div id="readability-page-1">  <p><time datetime="2026-05-15T07:22:13+01:00">    Friday 15 May 2026 7:22 am  </time></p>         <div>                                                                                                                 Add as a preferred        source on Google                        </div>    <figure>    <div>       </div> <img width="742" height="495" src="https://imageproxy.pbkrs.com/https://www.cityam.com/wp-content/uploads/2021/05/British-Gas-Controversially-Increases-Its-Energy-Prices-185043390-scaled-e1733816963949.jpg/query-dz03NDI?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" original-src="https://imageproxy.pbkrs.com/https://www.cityam.com/wp-content/uploads/2021/05/British-Gas-Controversially-Increases-Its-Energy-Prices-185043390-scaled-e1733816963949.jpg/query-dz03NDI"/>  <figcaption>British Gas has agreed to a settlement with Ofgem</figcaption> </figure> <p>British Gas is set to cough up £20m after the watchdog closed an investigation into energy giant and found it had “fell short in its treatment of an unacceptable number of vulnerable customers”.</p><p>The investigation looked into Britsh Gas’ treatment of customers who had prepayment meters installed without permission, with consumers set to benefit from the settlement agreement.</p><p>Ofgem concluded that British Gas failed to meet the standards required of an energy supplier when installing prepayment meters and ultimately breached licensing conditions specifically designed to protect customers in vulnerable situations.</p><p>British Gas, which is owned by energy giant Centrica, has agreed to pay a £20 million payment into Ofgem’s Voluntary Redress Fund.   </p><h2 id="h-the-settlement-package">The settlement package</h2><p>Under the terms of the settlement, British Gas must also pay compensation to affected customers in 2018 to 2021, with these payments to be in addition to the compensation it had already proactively paid to affected customers in 2022 to 2023.</p><p>It must also write off up to £70m of energy debt for vulnerable customers, some of which may be used for as compensation, and continue to grant the remainder of its £22.4m voluntary support package, which was launched in 2023 to support PPM customers.</p><p>Ofgem will also create a new Vulnerable Customers Debt Advisory Panel to inform and support British Gas in its ambition to develop industry-leading practices in the treatment of vulnerable customers in debt.  </p><p>Tim Jarvis, chief executive of Ofgem, said: “It is clear that British Gas fell short in its treatment of an unacceptable number of vulnerable customers who had a PPM installed without consent, and it’s right that they’ve taken action to put things right.</p><p>“The installation of prepayment meters under warrant should only be a last resort, with rigorous checks to ensure debt is recovered lawfully, proportionately and safely.”</p><p><em>This is a breaking news story – more to follow.</em></p> </div>

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<p>英国燃气公司将支付 2000 万英镑，因为英国能源监管机构 Ofgem 的调查发现该公司在未征得同意的情况下为弱势客户安装了预付费电表。和解协议包括对受影响客户的赔偿，以及承诺注销多达 7000 万英镑的能源债务。Ofgem 还将成立一个弱势客户债务咨询小组，以改善对弱势客户的服务做法</p>

英国天然气公司因对弱势客户的不公平待遇将支付 2000 万英镑