<p>英国航空（BA）要求希思罗机场赔偿 1000 万英镑，因为在周末有 20000 个行李未能登机。</p>
<p>该航空公司的首席执行官肖恩·道尔（Sean Doyle）已向希思罗机场的同事托马斯·沃尔德比（Thomas Woldbye）发函，要求赔偿，因为机场的行李系统出现故障。</p>
<p>他还向沃尔德比先生寻求保证，确保在希思罗机场第五航站楼（专门用于 BA 航班）不会再发生类似事件。</p>
<p>一位 BA 内部人士表示，道尔的信中明确表示航空公司 “已经受够了”，此次故障是今年的第五次。这次故障紧随二月假期和复活节期间的其他严重问题，分别影响了 7000 和 4000 个行李。</p>
<p>消息人士表示：“我们无法继续承担希思罗系统故障的后果。我们的客户理应期待并为在希思罗的可靠旅程付费；当这些可怕的故障发生时，他们是受害者。”</p>
<p>周五发生的故障迫使 BA 将数十个航班送往目的地，但机上没有托运行李，乘客在降落前并不知情。</p>
<p>该航空公司仍在处理滞留行李的积压，最后的行李预计要到周四才能与客户 reunite。</p>
<p>系统故障加剧了希思罗与其最大航空公司之间的紧张关系。双方在机场 490 亿英镑的扩建计划上已经存在分歧。</p>
<h2>‘需要更具韧性的基础设施’</h2>
<p>BA 和其他航空公司担心希思罗第三条跑道计划的成本会膨胀，航空公司和乘客将被迫承担超支费用。他们正在推动考虑一个竞争对手的、更便宜的扩建提案。</p>
<p>BA 内部人士表示，行李问题是航空公司未能提供足够服务的又一个例子，尽管其收费在欧洲最高。</p>
<p>他们表示：“这是今年已经发生的一系列事件中最新的一起，突显出对更具韧性的基础设施和更强的应急规划的明确需求。</p>
<p>“在做出关于机场未来的决策时，可靠性和韧性必须放在首位。”</p>
<p>今年到目前为止，约有 35000 个行李在第五航站楼未能登机，造成了寻找滞留物品和将其转发给所有者的费用。</p>
<p>费用包括将行李预订到后续航班——有时是其他航空公司——并将其送到家中、酒店或甚至游轮上。</p>
<p>航空公司还需负责赔偿客户合理的费用，例如购买新衣服，这可能高达数千英镑。</p>
<p>消息人士补充说，BA 担心这些问题会对其声誉造成损害。其他一些未上头条的小型行李故障在社交媒体上也引发了批评。</p>
<p>希思罗对周五事件造成的不便表示歉意，但表示其行李系统的可靠性达到了 99%。</p>
<p>一位发言人表示：“系统的可靠性已完全恢复，我们一直在与 BA 密切合作，将行李与其所有者 reunite。</p>
<p>“我们将继续与航空公司及其地面服务商合作，以尽量减少未来事件的发生，并推动使行李性能更加可靠的机会。”</p>
<p>BA 在周一表示，政府应认真考虑希思罗第三条跑道的竞争提案，这是由酒店大亨苏林德·阿罗拉（Surinder Arora）提出的计划。阿罗拉表示，缩短的跑道将使希思罗扩建的成本减少数十亿英镑，并且未来仍可扩展。</p>
<p>机场表示，希望民航局能够看到其改善计划的价值，并支持其投资提案。</p>

英国国际航空集团

<p>英国国际航空集团正在向希思罗机场索赔 1000 万英镑，因为由于行李系统故障，导致 2 万件行李被遗留。首席执行官肖恩·道尔对反复发生的事件表示沮丧，强调需要更好的基础设施。该航空公司仍在处理滞留行李的积压，并担心声誉受损。希思罗机场承认了这一问题，声称其可靠性达 99%，并正在努力改善行李处理性能，同时面临对其扩张计划的批评</p>

<p>British Airways (BA) is demanding £10m from Heathrow after 20,000 bags failed to make it onto flights over the weekend.</p>
<div class="lb-trans"><p>英国航空（BA）要求希思罗机场赔偿 1000 万英镑，因为在周末有 20000 个行李未能登机。</p>
</div><p>Sean Doyle, the airline’s chief executive, is understood to have written to Thomas Woldbye, his counterpart at Heathrow, to demand compensation after the airport’s luggage systems broke down.</p>
<div class="lb-trans"><p>该航空公司的首席执行官肖恩·道尔（Sean Doyle）已向希思罗机场的同事托马斯·沃尔德比（Thomas Woldbye）发函，要求赔偿，因为机场的行李系统出现故障。</p>
</div><p>He has also sought assurances from Mr Woldbye that there will be no repeat of the incidents amid several reported issues at Heathrow’s Terminal 5, which is dedicated to BA flights.</p>
<div class="lb-trans"><p>他还向沃尔德比先生寻求保证，确保在希思罗机场第五航站楼（专门用于 BA 航班）不会再发生类似事件。</p>
</div><p>A BA insider said Mr Doyle’s letter had made clear the airline had “had about enough”, with the latest failure, the fifth this year. It followed other serious issues during the February half-term holiday and at Easter, which affected 7,000 and 4,000 bags respectively.</p>
<div class="lb-trans"><p>一位 BA 内部人士表示，道尔的信中明确表示航空公司 “已经受够了”，此次故障是今年的第五次。这次故障紧随二月假期和复活节期间的其他严重问题，分别影响了 7000 和 4000 个行李。</p>
</div><p>The source said: “We can’t keep absorbing the consequences of repeated Heathrow system failures. Our customers rightly expect and pay for a reliable journey through Heathrow; they are the ones who suffer when these appalling failures happen.”</p>
<div class="lb-trans"><p>消息人士表示：“我们无法继续承担希思罗系统故障的后果。我们的客户理应期待并为在希思罗的可靠旅程付费；当这些可怕的故障发生时，他们是受害者。”</p>
</div><p>The breakdown that hit on Friday forced BA to dispatch dozens of flights to its destination with no checked luggage on board, with passengers unaware of the issue until landing.</p>
<div class="lb-trans"><p>周五发生的故障迫使 BA 将数十个航班送往目的地，但机上没有托运行李，乘客在降落前并不知情。</p>
</div><p>The airline is still working through the backlog of stranded bags, with the last items not expected to be reunited with customers until Thursday.</p>
<div class="lb-trans"><p>该航空公司仍在处理滞留行李的积压，最后的行李预计要到周四才能与客户 reunite。</p>
</div><p>The system failures add to tension between Heathrow and its largest airline. The two sides are already at odds over the airport’s £49bn expansion plans.</p>
<div class="lb-trans"><p>系统故障加剧了希思罗与其最大航空公司之间的紧张关系。双方在机场 490 亿英镑的扩建计划上已经存在分歧。</p>
</div><h2>‘Need for more resilient infrastructure’</h2>
<div class="lb-trans"><h2>‘需要更具韧性的基础设施’</h2>
</div><p>BA and other airlines are concerned that the cost of Heathrow’s third runway plans will balloon, with carriers and passengers forced to pick up the bill for cost overruns. They are pushing for a rival, cheaper expansion proposal to be considered.</p>
<div class="lb-trans"><p>BA 和其他航空公司担心希思罗第三条跑道计划的成本会膨胀，航空公司和乘客将被迫承担超支费用。他们正在推动考虑一个竞争对手的、更便宜的扩建提案。</p>
</div><p>The BA insider said the baggage problems were another example of the airline failing to provide adequate service despite charging the highest fees in Europe.</p>
<div class="lb-trans"><p>BA 内部人士表示，行李问题是航空公司未能提供足够服务的又一个例子，尽管其收费在欧洲最高。</p>
</div><p>They said: “This is the most recent of a handful of incidents already this year that highlight a clear need for more resilient infrastructure and stronger contingency planning.</p>
<div class="lb-trans"><p>他们表示：“这是今年已经发生的一系列事件中最新的一起，突显出对更具韧性的基础设施和更强的应急规划的明确需求。</p>
</div><p>“As decisions are made about the airport’s future, it’s essential that reliability and resilience come first.”</p>
<div class="lb-trans"><p>“在做出关于机场未来的决策时，可靠性和韧性必须放在首位。”</p>
</div><p>Close to 35,000 bags are believed to have missed their flights at Terminal 5 so far this year, racking up costs for locating stranded items and forwarding them to their owner.</p>
<div class="lb-trans"><p>今年到目前为止，约有 35000 个行李在第五航站楼未能登机，造成了寻找滞留物品和将其转发给所有者的费用。</p>
</div><p>Expenses include booking bags on to later flights – sometimes with other airlines – and delivering them to a home, hotel or even a cruise ship.</p>
<div class="lb-trans"><p>费用包括将行李预订到后续航班——有时是其他航空公司——并将其送到家中、酒店或甚至游轮上。</p>
</div><p>Airlines are also responsible for compensating customers for reasonable expenses such as buying new outfits, which could run into thousands of pounds.</p>
<div class="lb-trans"><p>航空公司还需负责赔偿客户合理的费用，例如购买新衣服，这可能高达数千英镑。</p>
</div><p>The source added that BA fears the issues will cause it reputational damage. Other minor baggage failures that did not make headlines nevertheless attracted criticism on social media, the person said.</p>
<div class="lb-trans"><p>消息人士补充说，BA 担心这些问题会对其声誉造成损害。其他一些未上头条的小型行李故障在社交媒体上也引发了批评。</p>
</div><p>Heathrow apologised for the inconvenience caused by Friday’s incident, but said its baggage system operates with 99pc reliability.</p>
<div class="lb-trans"><p>希思罗对周五事件造成的不便表示歉意，但表示其行李系统的可靠性达到了 99%。</p>
</div><p>A spokesman said: “The system’s reliability is fully restored, and we have been working closely with BA to reunite bags with their owners.</p>
<div class="lb-trans"><p>一位发言人表示：“系统的可靠性已完全恢复，我们一直在与 BA 密切合作，将行李与其所有者 reunite。</p>
</div><p>“We will continue working with airlines and their ground handlers to minimise future incidents and drive opportunities to make baggage performance even more reliable.”</p>
<div class="lb-trans"><p>“我们将继续与航空公司及其地面服务商合作，以尽量减少未来事件的发生，并推动使行李性能更加可靠的机会。”</p>
</div><p>BA said on Monday that the Government should give serious consideration to rival proposals for a shorter third runway at Heathrow, a plan drawn up by Surinder Arora, a hotel tycoon. Mr Arora said the truncated landing strip would shave billions off the cost of expanding Heathrow and could still be extended in future.</p>
<div class="lb-trans"><p>BA 在周一表示，政府应认真考虑希思罗第三条跑道的竞争提案，这是由酒店大亨苏林德·阿罗拉（Surinder Arora）提出的计划。阿罗拉表示，缩短的跑道将使希思罗扩建的成本减少数十亿英镑，并且未来仍可扩展。</p>
</div><p>The airport said it hoped the Civil Aviation Authority, which is examining funding options for the new runway, would see the value of its improvement plans and back its investment proposals.</p>
<div class="lb-trans"><p>机场表示，希望民航局能够看到其改善计划的价值，并支持其投资提案。</p>
</div>

英国航空因行李混乱事件向希思罗机场索赔 1000 万英镑