<div id="readability-page-1"><div id="parent_top_div"><p>Tata Realty &amp; Infrastructure Ltd (TRIL), a subsidiary of Tata Sons, and Salesforce, an artificial intelligence (AI)-based customer relationship management (CRM) platform, have announced the deployment of Salesforce’s Agentforce platform to transform customer engagement across TRIL’s portfolio.</p> <p>  According to a joint statement issued by both firms, the implementation has significantly enhanced responsiveness, reducing first-response times from days to just eight hours, while enabling the company to manage thousands of customer interactions simultaneously.</p> <p>  The transformation has delivered measurable business results with a 10 per cent increase in conversion rates, a 30 per cent boost in lead qualification, and 50-60 per cent email open rates, demonstrating how AI agents and unified data are reshaping customer experience in real estate.</p><p>  TRIL deployed Agentforce Marketing, Agentforce Sales, and Agentforce Service, unified through Data 360, creating a single, real-time view of every customer, from first inquiry to post-purchase support.</p> <p>  This approach allows AI-powered agents to work alongside human teams, delivering personalised, always-on service at scale. The platform enables 24/7 lead qualification across WhatsApp, SMS, and email, and provides real-time recommendations to sales teams. It also routes complex queries to the right specialists and powers live dashboards that give leadership continuous visibility into customer interactions, the companies noted.</p> <p>  Sanjay Dutt, managing director and chief executive officer (CEO), TRIL, said, “Our partnership with Salesforce has enabled us to bring together data, intelligence, and automation into a single, cohesive ecosystem. The results speak for themselves, from faster response times to stronger lead qualification and improved conversions. More importantly, it has empowered our teams with the right insights at the right time, allowing them to focus on what truly matters, building trust and delivering a superior customer experience.”</p> <p>  TRIL is now looking to further strengthen its operations and customer engagement. Looking ahead, TRIL is extending Salesforce into its commercial real estate business, while the residential division is advancing into Phase Two with Agentforce Marketing and Data 360 to deepen personalisation and insight.</p> <p>Arundhati Bhattacharya, president and CEO, South Asia, Salesforce, said, “The fundamental question in any technology deployment is simple — does it genuinely serve the customer better? In Tata Realty's case, the answer is clear. Buyers receive responses in hours instead of days. Sales teams spend more time building relationships and less time searching for information. Leadership makes decisions based on real-time data. It’s a solid example of how, together, we are setting a new standard for intelligent, personalised engagement in Indian real estate.”</p> </div></div>

赛富时

<p>塔塔房地产与基础设施有限公司（TRIL）已与 Salesforce 合作实施 Agentforce 平台，提升客户参与度并将响应时间从几天缩短至八小时。这一转型使转化率提高了 10%，潜在客户资格提升了 30%。TRIL 计划将 Salesforce 扩展到其商业房地产业务，并在其住宅部门深化个性化服务。此次合作旨在通过人工智能驱动的洞察和自动化改善客户体验</p>

塔塔房地产与基础设施公司携手赛富时，共同推动人工智能主导的客户体验