<p><img src="https://imageproxy.pbkrs.com/https://invezz.com/wp-content/uploads/2025/11/20251112_124453_sgor7.png?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://invezz.com/wp-content/uploads/2025/11/20251112_124453_sgor7.png"/></p>
<p>週一，Sonder Holdings 宣佈 “立即停止運營”，緊接着其第七章破產申請，這迅速變成了在該公司物業住宿的客人的噩夢。</p>
<p>許多人報告稱被突然 “趕出”，不得不匆忙尋找替代住宿，而其他已經預訂的客人則表示在預訂被取消後，面臨着退款困難。</p>
<p>這一震驚發生在萬豪國際宣佈終止與 Sonder 的許可協議的前一天，實際上結束了這家總部位於舊金山的公司的最後一項重大企業合作。</p>
<h2>‘半夜被驅逐’</h2>
<p>社交媒體上分享的視頻顯示，滯留的客人在被告知要騰出房間後，拖着行李穿過雪地和城市街道。</p>
<p>一位名叫 Avery 的 TikTok 用户發佈了一段來自蒙特利爾的視頻，稱她被迫離開一處 Sonder 物業，距離她的住宿結束還有三個晚上。</p>
<p>“POV：在萬豪酒店和 Sonder 酒店在一個隨機的星期天分手後，努力保持冷靜，拖着行李走在街上，” 她寫道。</p>
<p>Avery 説她不得不為新的酒店房間支付每晚 220 美元。</p>
<p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1617352866632450049/F1KUVcMa_normal.jpg?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1617352866632450049/F1KUVcMa_normal.jpg"/></p>
<p>我覺得如果有一場八位數賠償的集體訴訟，@Marriott 會在半夜驅逐付費客人之前三思而後行。客人並不是因為萬豪太愚蠢而無法跟蹤 Sonder 的非常容易追蹤的崩潰而受到懲罰。</p>
<p>凌晨 3:14 ·2025 年 11 月 12 日</p>
<p>閲讀 2 條回覆</p>
<p>在波士頓，商人 Paul Strack 描述了他回到 Sonder 公寓時，發現自己的物品被打包並搬到了走廊。</p>
<p>“他們處理了我們所有的個人物品、洗漱用品、衣物、電腦和電子設備，” 他告訴 <em>Business Insider</em>。</p>
<p>“有些被裝進了行李箱，有些則放在塑料袋裏。這真是令人震驚，非常不人性化。”</p>
<p>客人們表示，他們幾乎沒有選擇，常常不得不為最後一刻的預訂支付數百甚至數千美元。</p>
<h2>退款延遲和混亂加深了挫敗感</h2>
<p>雖然一些客人沒有被驅逐，但許多人發現自己陷入了艱難的退款鬥爭中。</p>
<p>“沒有退款的跡象，因為 Sonder Marriott 取消了我即將到來的預訂，熱線也沒有回應，” 一位用户在 X 上寫道。</p>
<p>“我很幸運沒有成為週一被驅逐的客人，但我們怎麼能在沒有拿回錢的情況下找到住宿？”</p>
<p>更讓人感到不快的是，萬豪在週二給客户的通知稱，那些通過萬豪渠道預訂了 Sonder 的客人應該 “聯繫你的信用卡髮卡銀行以發起退款請求。”</p>
<p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1095638246384644096/yL7xHhxm_normal.png?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1095638246384644096/yL7xHhxm_normal.png"/></p>
<p>回覆 @JonathanWa56990</p>
<p>如果你通過萬豪渠道預訂了 Sonder 物業，包括 marrbnvy.com/60127VxK2、萬豪 Bonvoy 移動應用、客户互動中心和飛豬，我們建議你聯繫你的信用卡髮卡銀行以發起退款請求。</p>
<p>下午 4:55 ·2025 年 11 月 12 日</p>
<p>在 Twitter 上閲讀更多</p>
<p>萬豪表示正在努力協助通過其 Bonvoy 網站預訂的客人。</p>
<p>“萬豪的首要任務是支持目前在 Sonder 物業住宿的客人以及那些有即將到來的預訂的客人，” 該公司表示，並補充説其旨在儘量減少對旅行者的干擾。</p>
<h2>員工們在一夜之間被解僱</h2>
<p>Sonder 的員工據報道對破產申請的時機毫不知情，面對憤怒的客人時幾乎沒有信息可提供。</p>
<p>一位聲稱是 Sonder 員工的 TikTok 用户表示，工作人員 “完全被震驚”，並被指示在短時間內關閉運營。</p>
<p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1896096350762061824/XFHNf86c_normal.jpg?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1896096350762061824/XFHNf86c_normal.jpg"/></p>
<p>Sonder 違約，萬豪立即切斷了聯繫，這不僅影響了通過他們預訂的酒店客人，還使所有通過 Sonder 的萬豪員工在假期前一夜之間失去了工作，沒有解釋、沒有警告，也沒有遣散費。🥹</p>
<p>下午 12:40 ·2025 年 11 月 11 日</p>
<p>在 Twitter 上閲讀更多</p>
<p>第七章破產申請是在萬豪決定終止其為期 20 年的許可協議後僅一天提出的，理由是 Sonder 在協議下的 “違約”。</p>
<h2>從高期望到慘痛下跌</h2>
<p>在 2022 年通過 SPAC 合併上市時，Sonder 的估值曾達到 19 億美元，但在疫情嚴重打擊旅遊業後，該公司一直在努力恢復財務穩定。</p>
<p>該公司的商業模式——長期租賃物業然後轉租給旅行者——在成本上升和入住率波動的情況下，證明難以維持。</p>
<p>在一份聲明中，Sonder 的臨時首席執行官 Janice Sears 表示，與萬豪的 Bonvoy 平台的技術整合問題導致了 “重大、意外的整合成本，以及收入的急劇下降。”</p>
<p>她補充説：“我們感到非常沮喪，達到清算成為唯一可行的前進道路。”</p>
<p>Sonder 還表示計劃在國際上啓動破產程序。</p>
<p>這家公司在全球 40 個城市運營，自稱是 Airbnb 和傳統酒店之間的混合體，留下了成千上萬的滯留客人和員工——標誌着曾經是旅遊業最有前途的顛覆者之一的悲慘結局。</p>
<p>這篇文章的標題是《客人被驅逐，退款停滯：Sonder 破產如何變成客户的噩夢》，首次出現在 Invezz 上。</p>

SOND

SONDQ

<p>Sonder Holdings 宣佈在提交第七章破產申請後立即停止運營，這導致了客人們的混亂。許多人被突然驅逐，難以找到新的住宿，而其他人則在獲取取消預訂的退款方面遇到困難。萬豪國際終止了與 Sonder 的許可協議，使情況更加惡化。員工在沒有預警的情況下被解僱，Sonder 的臨時首席執行官提到與萬豪平台的整合問題是公司財務下滑的一個因素。該公司計劃啓動國際破產程序，導致數千人受到影響</p>

<p><img src="https://imageproxy.pbkrs.com/https://invezz.com/wp-content/uploads/2025/11/20251112_124453_sgor7.png" alt="" original-src="https://invezz.com/wp-content/uploads/2025/11/20251112_124453_sgor7.png"/></p>
<p>An “immediate wind-down of operations” announced by Sonder Holdings on Monday, following its Chapter 7 bankruptcy filing, quickly turned into a nightmare for guests staying at the company’s properties.</p>
<div class="lb-trans"><p>週一，Sonder Holdings 宣佈 “立即停止運營”，緊接着其第七章破產申請，這迅速變成了在該公司物業住宿的客人的噩夢。</p>
</div><p>Many reported being abruptly “kicked out” and left scrambling to find alternative accommodation, while others who had made reservations said they faced difficulties securing refunds after their bookings were cancelled.</p>
<div class="lb-trans"><p>許多人報告稱被突然 “趕出”，不得不匆忙尋找替代住宿，而其他已經預訂的客人則表示在預訂被取消後，面臨着退款困難。</p>
</div><p>The shock came a day after Marriott International said it had terminated its licensing agreement with Sonder, effectively ending the San Francisco-based company’s last major corporate partnership.</p>
<div class="lb-trans"><p>這一震驚發生在萬豪國際宣佈終止與 Sonder 的許可協議的前一天，實際上結束了這家總部位於舊金山的公司的最後一項重大企業合作。</p>
</div><h2>‘Evicted in the middle of the night’</h2>
<div class="lb-trans"><h2>‘半夜被驅逐’</h2>
</div><p>Videos shared on social media showed stranded guests hauling their luggage through snow and city streets after being told to vacate their rooms.</p>
<div class="lb-trans"><p>社交媒體上分享的視頻顯示，滯留的客人在被告知要騰出房間後，拖着行李穿過雪地和城市街道。</p>
</div><p>A TikTok user named Avery posted a video from Montreal, saying she was forced to leave a Sonder property with three nights remaining in her stay.</p>
<div class="lb-trans"><p>一位名叫 Avery 的 TikTok 用户發佈了一段來自蒙特利爾的視頻，稱她被迫離開一處 Sonder 物業，距離她的住宿結束還有三個晚上。</p>
</div><p>“POV: Trying to maintain my composure while dragging my luggage down the street after Marriott Hotels &amp; Sonder Hotels broke up with each other on a random Sunday,” she wrote.</p>
<div class="lb-trans"><p>“POV：在萬豪酒店和 Sonder 酒店在一個隨機的星期天分手後，努力保持冷靜，拖着行李走在街上，” 她寫道。</p>
</div><p>Avery said she had to pay $220 a night for a new hotel room.</p>
<div class="lb-trans"><p>Avery 説她不得不為新的酒店房間支付每晚 220 美元。</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1617352866632450049/F1KUVcMa_normal.jpg" alt="" original-src="https://pbs.twimg.com/profile_images/1617352866632450049/F1KUVcMa_normal.jpg"/></p>
<p>I feel like a class action lawsuit with an 8 figure penalty would make @Marriott think twice before evicting paying guests in the middle of the night. It’s not guests’ fault that Marriott was too stupid to keep tabs on Sonder’s VERY EASILY TRACKABLE IMPLOSION.</p>
<div class="lb-trans"><p>我覺得如果有一場八位數賠償的集體訴訟，@Marriott 會在半夜驅逐付費客人之前三思而後行。客人並不是因為萬豪太愚蠢而無法跟蹤 Sonder 的非常容易追蹤的崩潰而受到懲罰。</p>
</div><p>3:14 am · 12 Nov 2025</p>
<div class="lb-trans"><p>凌晨 3:14 ·2025 年 11 月 12 日</p>
</div><p>Read 2 replies</p>
<div class="lb-trans"><p>閲讀 2 條回覆</p>
</div><p>In Boston, business owner Paul Strack described returning to his Sonder apartment to find his belongings packed up and moved into the hallway.</p>
<div class="lb-trans"><p>在波士頓，商人 Paul Strack 描述了他回到 Sonder 公寓時，發現自己的物品被打包並搬到了走廊。</p>
</div><p>“They handled all our personal belongings, toiletries, clothing, computers, electronics,” he told <em>Business Insider</em>.</p>
<div class="lb-trans"><p>“他們處理了我們所有的個人物品、洗漱用品、衣物、電腦和電子設備，” 他告訴 <em>Business Insider</em>。</p>
</div><p>“Some they packed into suitcases, and some they put in plastic bags. It was quite shocking and very impersonal.”</p>
<div class="lb-trans"><p>“有些被裝進了行李箱，有些則放在塑料袋裏。這真是令人震驚，非常不人性化。”</p>
</div><p>Guests said they were left with few options, often paying hundreds or even thousands of dollars for last-minute bookings.</p>
<div class="lb-trans"><p>客人們表示，他們幾乎沒有選擇，常常不得不為最後一刻的預訂支付數百甚至數千美元。</p>
</div><h2>Refund delays and confusion deepen frustration</h2>
<div class="lb-trans"><h2>退款延遲和混亂加深了挫敗感</h2>
</div><p>While some guests were not evicted, many found themselves locked in a frustrating battle to get their money back.</p>
<div class="lb-trans"><p>雖然一些客人沒有被驅逐，但許多人發現自己陷入了艱難的退款鬥爭中。</p>
</div><p>“No sign of a refund as Sonder Marriott cancelled my upcoming reservation and no answer from their hotline,” one user wrote on X.</p>
<div class="lb-trans"><p>“沒有退款的跡象，因為 Sonder Marriott 取消了我即將到來的預訂，熱線也沒有回應，” 一位用户在 X 上寫道。</p>
</div><p>“I’m lucky not to be one of the guests who got evicted on Monday, but how are we supposed to find accommodations without getting our money back?”</p>
<div class="lb-trans"><p>“我很幸運沒有成為週一被驅逐的客人，但我們怎麼能在沒有拿回錢的情況下找到住宿？”</p>
</div><p>Adding insult to injury was Marriott’s note to customers on Tuesday, saying those who had made a Sonder reservation through Marriott channels should “contact your credit card issuing bank to initiate a refund request.”</p>
<div class="lb-trans"><p>更讓人感到不快的是，萬豪在週二給客户的通知稱，那些通過萬豪渠道預訂了 Sonder 的客人應該 “聯繫你的信用卡髮卡銀行以發起退款請求。”</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1095638246384644096/yL7xHhxm_normal.png" alt="" original-src="https://pbs.twimg.com/profile_images/1095638246384644096/yL7xHhxm_normal.png"/></p>
<p>Replying to @JonathanWa56990</p>
<div class="lb-trans"><p>回覆 @JonathanWa56990</p>
</div><p>If you made your reservation for a Sonder property that was booked through Marriott channels, including marrbnvy.com/60127VxK2, Marriott Bonvoy Mobile App, the Customer Engagement Center, and Fliggy, we recommend that you contact your credit card issuing bank to initiate a</p>
<div class="lb-trans"><p>如果你通過萬豪渠道預訂了 Sonder 物業，包括 marrbnvy.com/60127VxK2、萬豪 Bonvoy 移動應用、客户互動中心和飛豬，我們建議你聯繫你的信用卡髮卡銀行以發起退款請求。</p>
</div><p>4:55 pm · 12 Nov 2025</p>
<div class="lb-trans"><p>下午 4:55 ·2025 年 11 月 12 日</p>
</div><p>Read more on Twitter</p>
<div class="lb-trans"><p>在 Twitter 上閲讀更多</p>
</div><p>Marriott said it was working to assist guests who had booked through its Bonvoy website.</p>
<div class="lb-trans"><p>萬豪表示正在努力協助通過其 Bonvoy 網站預訂的客人。</p>
</div><p>“Marriott’s immediate priority is supporting guests currently staying at Sonder properties and those with upcoming reservations,” the company said, adding that it aimed to minimise disruption to travellers.</p>
<div class="lb-trans"><p>“萬豪的首要任務是支持目前在 Sonder 物業住宿的客人以及那些有即將到來的預訂的客人，” 該公司表示，並補充説其旨在儘量減少對旅行者的干擾。</p>
</div><h2>Employees were laid off overnight</h2>
<div class="lb-trans"><h2>員工們在一夜之間被解僱</h2>
</div><p>Sonder’s employees were reportedly unaware of the timing of the bankruptcy filing and found themselves confronting angry guests with little information.</p>
<div class="lb-trans"><p>Sonder 的員工據報道對破產申請的時機毫不知情，面對憤怒的客人時幾乎沒有信息可提供。</p>
</div><p>One TikTok user claiming to be a Sonder staff member said workers were “completely blindsided” and instructed to close down operations on short notice.</p>
<div class="lb-trans"><p>一位聲稱是 Sonder 員工的 TikTok 用户表示，工作人員 “完全被震驚”，並被指示在短時間內關閉運營。</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://pbs.twimg.com/profile_images/1896096350762061824/XFHNf86c_normal.jpg" alt="" original-src="https://pbs.twimg.com/profile_images/1896096350762061824/XFHNf86c_normal.jpg"/></p>
<p>Sonder defaulted so Marriot immediately cut ties which affected not only hotel guest that booked reservations through them but all Marriot employees via Sonder lost their jobs overnight before the holiday with no explanation, no warning &amp; no severance. 🥹</p>
<div class="lb-trans"><p>Sonder 違約，萬豪立即切斷了聯繫，這不僅影響了通過他們預訂的酒店客人，還使所有通過 Sonder 的萬豪員工在假期前一夜之間失去了工作，沒有解釋、沒有警告，也沒有遣散費。🥹</p>
</div><p>12:40 pm · 11 Nov 2025</p>
<div class="lb-trans"><p>下午 12:40 ·2025 年 11 月 11 日</p>
</div><p>Read more on Twitter</p>
<div class="lb-trans"><p>在 Twitter 上閲讀更多</p>
</div><p>The Chapter 7 filing came just one day after Marriott’s decision to terminate its 20-year licensing deal, citing Sonder’s “default” under the agreement.</p>
<div class="lb-trans"><p>第七章破產申請是在萬豪決定終止其為期 20 年的許可協議後僅一天提出的，理由是 Sonder 在協議下的 “違約”。</p>
</div><h2>From high hopes to hard fall</h2>
<div class="lb-trans"><h2>從高期望到慘痛下跌</h2>
</div><p>Once valued at $1.9 billion when it went public via a SPAC merger in 2022, Sonder had been struggling to regain financial stability after the pandemic devastated the travel industry.</p>
<div class="lb-trans"><p>在 2022 年通過 SPAC 合併上市時，Sonder 的估值曾達到 19 億美元，但在疫情嚴重打擊旅遊業後，該公司一直在努力恢復財務穩定。</p>
</div><p>The company’s business model—leasing properties long-term and then subletting them to travellers—proved difficult to sustain as costs rose and occupancy rates fluctuated.</p>
<div class="lb-trans"><p>該公司的商業模式——長期租賃物業然後轉租給旅行者——在成本上升和入住率波動的情況下，證明難以維持。</p>
</div><p>In a statement, Sonder’s interim CEO Janice Sears said technical integration problems with Marriott’s Bonvoy platform had caused “significant, unanticipated integration costs, as well as a sharp decline in revenue.”</p>
<div class="lb-trans"><p>在一份聲明中，Sonder 的臨時首席執行官 Janice Sears 表示，與萬豪的 Bonvoy 平台的技術整合問題導致了 “重大、意外的整合成本，以及收入的急劇下降。”</p>
</div><p>She added, “We are devastated to reach a point where a liquidation is the only viable path forward.”</p>
<div class="lb-trans"><p>她補充説：“我們感到非常沮喪，達到清算成為唯一可行的前進道路。”</p>
</div><p>Sonder said it plans to initiate insolvency proceedings internationally as well.</p>
<div class="lb-trans"><p>Sonder 還表示計劃在國際上啓動破產程序。</p>
</div><p>The company, which operated in 40 cities worldwide and billed itself as a hybrid between Airbnb and traditional hotels, leaves behind thousands of stranded guests and employees—marking a grim conclusion to what was once one of the travel industry’s most promising disruptors.</p>
<div class="lb-trans"><p>這家公司在全球 40 個城市運營，自稱是 Airbnb 和傳統酒店之間的混合體，留下了成千上萬的滯留客人和員工——標誌着曾經是旅遊業最有前途的顛覆者之一的悲慘結局。</p>
</div><p>The post Guests evicted, refunds stalled: how the Sonder bankruptcy turned into a nightmare for customers appeared first on Invezz</p>
<div class="lb-trans"><p>這篇文章的標題是《客人被驅逐，退款停滯：Sonder 破產如何變成客户的噩夢》，首次出現在 Invezz 上。</p>
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客人被驅逐，退款延遲：Sonder 破產如何成為客户的噩夢