<div id="readability-page-1"> <time datetime="2026-03-21T10:48:39+00:00"> Saturday 21 March 2026 10:48 am </time> <div> Add as a preferred source on Google </div> <figure> <div> </div> <img width="742" height="495" src="https://imageproxy.pbkrs.com/https://www.cityam.com/wp-content/uploads/2026/01/000-hargreaves-lansdown-1.jpg/query-dz03NDI?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" original-src="https://imageproxy.pbkrs.com/https://www.cityam.com/wp-content/uploads/2026/01/000-hargreaves-lansdown-1.jpg/query-dz03NDI"/> <figcaption>Hargreaves Lansdown customers are now able to access their accounts</figcaption> </figure> The UK’s largest DIY investment platform Hargreaves Lansdown has confirmed clients can once more access their accounts after a technical problem on Friday brought operations to a standstill.The platform reported that it was “no longer seeing” the earlier technical issues in a statement on Friday evening, with customers once more able to make transactions.The statement said: “We’re pleased to share that we are no longer seeing the technical issues which were affecting some parts of our website and app. Clients can now transact on their accounts as normal.“All clients’ assets and data have remained secure throughout and there has been no evidence of any cyber incident, data breach or system compromise.“We’re sorry for the inconvenience we know this will have caused and thank you for your patience.”Despite finding and solving the problem, which prevented investors from logging on to both the website and mobile app, customers were displeased with Hargreave Lansdown’s response to the issue.<h2 id="h-severe-market-volatility">Severe market volatility</h2>Services, including pensions, savings and investments, went down on Thursday evening, leaving people unable to access their funds during a period of severe market volatility, caused by the Middle East conflict.It left them unable to trade amid soaring oil prices and wider volatility, with markets reacting to the bombing of energy infrastructures across Iran, Qatar and the UAE earlier in the week.The Bank of England also chose to hold interest rates at 3.75 per cent in a rare unanimous decision on Thursday, raising concerns of the likelihood of rises later this year, with the FTSE tumbling to its lowest point this month. Others are in the process of getting financial affairs in order as the end of the tax year creeps closer.Hargreaves Lansdown customers expressed anger at the situation, replying to posts on X from the firm.It is the latest technical problem for financial firms and providers, with Lloyds experiencing a significant technical glitch earlier this month, which caused customers to see other users’ transactions.Earlier this week, MPs on the Treasury Select Committee wrote to the chief executive officer of Lloyds, Charlie Nunn, asking about how much compensation would be paid to those affected.<h2 id="h-changing-providers">Changing providers </h2>Some customers accused the company of a lack of diligence, while others threatened to move providers as soon as the problem was solved.One called for the financial watchdog to investigate the incident, hailing it unacceptable, questioning if they will be compensated.Others confirmed they had lost money by being unable to trade during the volatile session.Last September, a glitch on the Hargreaves Lansdown website also caused panic for thousands of investors after it briefly showed incorrect account balances. The latest glitch is a further blow to the firm which is working to see off wider competitors who are luring customers with lower fees and digital offerings.This led Hargreaves Lansdown, which holds more than £170bn, to overhaul fees.It said it will cut its annual account and share dealing fees, but add a charge for fund trading in its first overhaul of pricing in more than a decade.The move will cost the company, which was bought by a number of private equity firms including CVC Capital Partners, Nordic Capital and Abu Dhabi’s Platinum Ivy in a deal that was completed in March 2025, tens of millions of pounds.The changes took effect from this month, meaning eight in ten customers pay either lower fees or the same amount according to the firm. </div>

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Hargreaves Lansdown 在經歷了一次技術故障後恢復了服務，該故障在市場波動期間干擾了賬户訪問。該平台確認客户現在可以正常交易，並保證所有數據保持安全。客户對這一事件表示不滿，有些人威脅要更換服務提供商。這一事件發生在該公司面臨日益激烈的競爭並最近對其收費結構進行了全面改革的背景下。故障發生時，正值油價上漲和中東地緣政治緊張局勢導致市場不穩定

Hargreaves Lansdown 的服務在技術故障後已恢復