<p><strong>隨着勞動力流動性、人工智能的採用和系統的碎片化對 IT 團隊施加壓力，Info-Tech Research Group 警告稱，傳統的交接和文檔記錄不足以保留關鍵知識。該公司的</strong> <strong><em>構建可持續知識轉移戰略</em></strong> <strong>藍圖概述了一個實用框架，幫助 IT 領導者識別高價值知識、評估風險、選擇合適的轉移策略，並將知識共享嵌入日常工作中。</strong></p>
<p>, /PRNewswire/ - 在應對廣泛的技術顛覆、勞動力流動性和對更快執行的日益需求時，機構知識和集體專業知識常常被忽視作為競爭優勢。Info-Tech Research Group 的新見解表明，關鍵知識通常分散在收件箱、系統和個人之間，使 IT 團隊在最需要時難以訪問、重用和轉移專業知識。</p>
<p>繼續閲讀</p>
<p><img src="https://imageproxy.pbkrs.com/https://www.prnewswire.com/news-releases/null?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://www.prnewswire.com/news-releases/null"/></p>
<p>Info-Tech Research Group 的可持續知識轉移五步框架 (CNW Group/Info-Tech Research Group)</p>
<p>為了幫助 IT 領導者應對這些風險，這家全球研究和諮詢公司發佈了其_構建可持續知識轉移戰略_藍圖。該資源提供了一個逐步框架和支持工具，幫助組織挖掘、保護和優化重要知識，同時建立一種文化，使知識轉移成為日常運營的一部分，而不是被動的交接。</p>
<p><strong>“知識轉移在 IT 中常常被視為 ‘可有可無’，但對於組織管理勞動力變化、支持創新和保持競爭力來説，它比以往任何時候都更為重要，”</strong> Info-Tech Research Group 的研究總監 Heather Leier-Murray 表示。<strong>“領導者常常忽視在工作進行時策劃知識和專業知識的價值，結果這些知識被埋沒在收件箱和筆記中，或者面臨隨着人才流失而消失的風險。”</strong></p>
<p>Info-Tech 的藍圖發現，許多組織仍然依賴於被動的交接和事後文檔記錄，這給員工帶來了不必要的負擔，同時未能捕捉到高價值的隱性知識。</p>
<p>人工智能和數字工具可以幫助改善知識捕獲、總結、分類、上下文搜索和工作流程集成，但該公司建議，技術必須與明確的優先事項、治理和適合所共享知識類型的轉移策略相結合。</p>
<p><strong>IT 領導者在知識轉移中面臨的主要挑戰</strong></p>
<p>儘管對機構知識重要性的認識有所提高，但許多組織在有效轉移知識方面的成功有限。Info-Tech 的資源識別出幾個持續存在的挑戰：</p>
<ul>
<li>關鍵知識分散在個人和系統之間，難以定位、訪問和重用。</li>
<li>傳統方法將所有信息視為相同，未能區分顯性知識和更微妙的隱性知識。</li>
<li>知識捕獲往往發生得太晚，增加了在員工過渡期間喪失的風險。</li>
<li>文檔密集型流程消耗時間，卻未能有效轉移專業知識。</li>
</ul>
<p><strong>Info-Tech 的可持續知識轉移五步框架</strong></p>
<p>為了解決這些挑戰，Info-Tech 建議採用一個結構化的五步模型，幫助 IT 領導者超越被動、碎片化的知識實踐，建立嵌入式知識文化：</p>
<p><strong>第一步：明確優先事項</strong></p>
<p>CIO 和 IT 領導者將團隊優先事項與業務戰略進行映射，明確最重要的工作，並識別支持績效、連續性和長期增長的關鍵知識領域。</p>
<p><strong>第二步：評估知識</strong></p>
<p>IT 領導者評估當前的專業知識水平，並在顯性和隱性維度上評估知識的價值，幫助團隊瞭解現有知識、知識所在位置以及轉移的難易程度。</p>
<p><strong>第三步：可視化知識風險</strong></p>
<p>領導團隊通過人員、流程、技術和文化的視角審查知識轉移的成熟度，以識別風險領域、知識孤島和對個人貢獻者的過度依賴。</p>
<p><strong>第四步：識別知識轉移所需的策略</strong></p>
<p>在定義風險後，IT 領導者根據所涉及的知識類型、轉移方式以及人工智能和其他技術如何支持捕獲、訪問和重用來選擇知識轉移策略。</p>
<p><strong>第五步：構建和監控知識文化路線圖</strong></p>
<p>CIO 和 IT 領導者創建一個將知識轉移嵌入日常運營的路線圖，分配責任、跟蹤進展，並促進學習、協作、知識重用和風險緩解。</p>
<p>_構建可持續知識轉移戰略_藍圖包括一個全面的框架，支持實用工具，包括知識評估與行動計劃指南、關鍵知識識別工具和知識領域轉移計劃模板。通過應用這些見解和工具，IT 領導者可以降低知識流失的風險，提高入職效率，支持協作，並使團隊能夠專注於更高價值的工作。</p>
<p>如需獲取 IT 領導力和知識轉移領域專家 Heather Leier-Murray 的獨家及時評論，以及訪問完整的_構建可持續知識轉移戰略_藍圖，請聯繫 [email protected]。</p>
<p><strong>關於 Info-Tech Research Group</strong></p>
<p>Info-Tech Research Group 是全球超過 30,000 名 IT、HR 和市場營銷領導者的 “完成任務” 合作伙伴。作為增長最快的研究和諮詢公司，Info-Tech 使領導者能夠做出明智的決策，並通過人工智能、戰略前瞻、逐步方法論、實用工具、行業領先的諮詢和培訓項目來轉型他們的組織。近 30 年來，成千上萬的私營和公共組織信任 Info-Tech 在變革時期引領他們最重要的倡議，並交付真正重要的成果。</p>
<p>要了解更多關於 Info-Tech 的 HR 研究和諮詢服務，請訪問 McLean &amp; Company；有關數據驅動的軟件購買洞察和供應商評估，請訪問該公司的 SoftwareReviews 平台。</p>
<p>媒體專業人士可以通過公司的 Media Insiders 計劃註冊以無限制訪問 IT、HR 和軟件領域的研究，以及數百位行業分析師。要獲取訪問權限，請聯繫 [email protected]。</p>
<p>有關 Info-Tech Research Group 的信息或訪問最新研究，請訪問 infotech.com，並通過 LinkedIn 和 X 進行聯繫。</p>
<p>來源：Info-Tech Research Group</p>
<p><img src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwNTA1Jk5ld3NJdGVtSWQ9VE81MTk3OCZUcmFuc21pc3Npb25fSWQ9MjAyNjA1MDUxNTIzUFJfTkVXU19VU1BSX19fX19UTzUxOTc4?x-oss-process=image/auto-orient,1/interlace,1/resize,w_1440,h_1440/quality,q_95/format,jpg" alt="" original-src="https://imageproxy.pbkrs.com/https://rt.prnewswire.com/rt.gif/query-RGF0ZUlkPTIwMjYwNTA1Jk5ld3NJdGVtSWQ9VE81MTk3OCZUcmFuc21pc3Npb25fSWQ9MjAyNjA1MDUxNTIzUFJfTkVXU19VU1BSX19fX19UTzUxOTc4"/></p>

<p>Info-Tech 研究集團警告稱，隨着勞動力流動性和人工智能的普及，IT 團隊面臨失去關鍵知識的風險。他們的新藍圖《建立可持續知識轉移戰略》提供了一個五步框架，幫助 IT 領導者有效識別和轉移重要知識。該框架強調將知識轉移嵌入日常運營的重要性，而不是依賴於被動的交接。關鍵步驟包括明確優先事項、評估知識、可視化風險、識別轉移策略以及建立知識文化路線圖。這種方法旨在減輕知識流失並增強組織競爭力</p>

<p><strong>As workforce mobility, AI adoption, and fragmented systems increase pressure on IT teams, Info-Tech Research Group warns that traditional handoffs and documentation alone are not enough to preserve critical knowledge. The firm's</strong> <strong><em>Build a Sustainable Knowledge Transfer Strategy</em></strong> <strong>blueprint outlines a practical framework to help IT leaders identify high-value knowledge, assess risks, select the right transfer tactics, and embed knowledge sharing into daily work.</strong></p>
<div class="lb-trans"><p><strong>隨着勞動力流動性、人工智能的採用和系統的碎片化對 IT 團隊施加壓力，Info-Tech Research Group 警告稱，傳統的交接和文檔記錄不足以保留關鍵知識。該公司的</strong> <strong><em>構建可持續知識轉移戰略</em></strong> <strong>藍圖概述了一個實用框架，幫助 IT 領導者識別高價值知識、評估風險、選擇合適的轉移策略，並將知識共享嵌入日常工作中。</strong></p>
</div><p>, /PRNewswire/ - Institutional knowledge and collective expertise are often overlooked as competitive advantages for organizations navigating widespread technological disruption, workforce mobility, and rising demands for faster execution. New insights from Info-Tech Research Group show that critical knowledge is often fragmented across inboxes, systems, and individuals, making it difficult for IT teams to access, reuse, and transfer expertise when it is needed most.</p>
<div class="lb-trans"><p>, /PRNewswire/ - 在應對廣泛的技術顛覆、勞動力流動性和對更快執行的日益需求時，機構知識和集體專業知識常常被忽視作為競爭優勢。Info-Tech Research Group 的新見解表明，關鍵知識通常分散在收件箱、系統和個人之間，使 IT 團隊在最需要時難以訪問、重用和轉移專業知識。</p>
</div><p>Continue Reading</p>
<div class="lb-trans"><p>繼續閲讀</p>
</div><p><img src="https://imageproxy.pbkrs.com/https://www.prnewswire.com/news-releases/null" alt="" original-src="https://www.prnewswire.com/news-releases/null"/></p>
<p>Info-Tech Research Group’s Five-Step Framework for Sustainable Knowledge Transfer (CNW Group/Info-Tech Research Group)</p>
<div class="lb-trans"><p>Info-Tech Research Group 的可持續知識轉移五步框架 (CNW Group/Info-Tech Research Group)</p>
</div><p>To help IT leaders address these risks, the global research and advisory firm has published its <em>Build a Sustainable Knowledge Transfer Strategy</em> blueprint. The resource offers a step-by-step framework and supporting tools to help organizations surface, protect, and optimize essential knowledge while building a culture where knowledge transfer becomes part of daily operations rather than a reactive handoff.</p>
<div class="lb-trans"><p>為了幫助 IT 領導者應對這些風險，這家全球研究和諮詢公司發佈了其_構建可持續知識轉移戰略_藍圖。該資源提供了一個逐步框架和支持工具，幫助組織挖掘、保護和優化重要知識，同時建立一種文化，使知識轉移成為日常運營的一部分，而不是被動的交接。</p>
</div><p><strong>&#34;Knowledge transfer is often treated as a 'nice-to-have' in IT, but it is more important than ever for organizations to manage workforce changes, support innovation, and remain competitive,&#34;</strong> says Heather Leier-Murray, research director at Info-Tech Research Group. <strong>&#34;Too often, leaders overlook the value of curating knowledge and expertise while work is happening, and it ends up buried in inboxes and notes or at risk of walking out the door with talent.&#34;</strong></p>
<div class="lb-trans"><p><strong>“知識轉移在 IT 中常常被視為 ‘可有可無’，但對於組織管理勞動力變化、支持創新和保持競爭力來説，它比以往任何時候都更為重要，”</strong> Info-Tech Research Group 的研究總監 Heather Leier-Murray 表示。<strong>“領導者常常忽視在工作進行時策劃知識和專業知識的價值，結果這些知識被埋沒在收件箱和筆記中，或者面臨隨着人才流失而消失的風險。”</strong></p>
</div><p>Info-Tech's blueprint findings show that many organizations continue to rely on reactive handoffs and after-the-fact documentation, placing an unnecessary burden on staff while failing to capture high-value tacit knowledge.</p>
<div class="lb-trans"><p>Info-Tech 的藍圖發現，許多組織仍然依賴於被動的交接和事後文檔記錄，這給員工帶來了不必要的負擔，同時未能捕捉到高價值的隱性知識。</p>
</div><p>AI and digital tools can help improve knowledge capture, summarization, classification, contextual search, and workflow integration, but the firm advises that technology must be paired with clear priorities, governance, and transfer tactics suited to the type of knowledge being shared.</p>
<div class="lb-trans"><p>人工智能和數字工具可以幫助改善知識捕獲、總結、分類、上下文搜索和工作流程集成，但該公司建議，技術必須與明確的優先事項、治理和適合所共享知識類型的轉移策略相結合。</p>
</div><p><strong>Key Challenges IT Leaders Face in Knowledge Transfer</strong></p>
<div class="lb-trans"><p><strong>IT 領導者在知識轉移中面臨的主要挑戰</strong></p>
</div><p>Despite increased awareness of the importance of institutional knowledge, many organizations have limited success in transferring it effectively. Info-Tech's resource identifies several persistent challenges:</p>
<div class="lb-trans"><p>儘管對機構知識重要性的認識有所提高，但許多組織在有效轉移知識方面的成功有限。Info-Tech 的資源識別出幾個持續存在的挑戰：</p>
</div><ul>
<li>Critical knowledge is dispersed across individuals and systems, making it difficult to locate, access, and reuse.</li>
<li>Traditional approaches treat all information the same and fail to distinguish between explicit and more nuanced tacit knowledge.</li>
<li>Knowledge capture often occurs too late, increasing the risk of loss during employee transitions.</li>
<li>Documentation-heavy processes consume time without delivering a meaningful transfer of expertise.</li>
</ul>
<div class="lb-trans"><ul>
<li>關鍵知識分散在個人和系統之間，難以定位、訪問和重用。</li>
<li>傳統方法將所有信息視為相同，未能區分顯性知識和更微妙的隱性知識。</li>
<li>知識捕獲往往發生得太晚，增加了在員工過渡期間喪失的風險。</li>
<li>文檔密集型流程消耗時間，卻未能有效轉移專業知識。</li>
</ul>
</div><p><strong>Info-Tech's Five-Step Framework for Sustainable Knowledge Transfer</strong></p>
<div class="lb-trans"><p><strong>Info-Tech 的可持續知識轉移五步框架</strong></p>
</div><p>To address these challenges, Info-Tech recommends a structured five-step model that helps IT leaders move beyond reactive, fragmented knowledge practices and build an embedded knowledge culture:</p>
<div class="lb-trans"><p>為了解決這些挑戰，Info-Tech 建議採用一個結構化的五步模型，幫助 IT 領導者超越被動、碎片化的知識實踐，建立嵌入式知識文化：</p>
</div><p><strong>Step 1: Articulate Priorities</strong></p>
<div class="lb-trans"><p><strong>第一步：明確優先事項</strong></p>
</div><p>CIOs and IT leaders map team priorities to business strategy, clarify the work that matters most, and identify the critical knowledge areas that support performance, continuity, and long-term growth.</p>
<div class="lb-trans"><p>CIO 和 IT 領導者將團隊優先事項與業務戰略進行映射，明確最重要的工作，並識別支持績效、連續性和長期增長的關鍵知識領域。</p>
</div><p><strong>Step 2: Assess Knowledge</strong></p>
<div class="lb-trans"><p><strong>第二步：評估知識</strong></p>
</div><p>IT leaders assess current levels of expertise and evaluate the value of knowledge across explicit and tacit dimensions, helping teams understand what knowledge exists, where it resides, and how difficult it may be to transfer.</p>
<div class="lb-trans"><p>IT 領導者評估當前的專業知識水平，並在顯性和隱性維度上評估知識的價值，幫助團隊瞭解現有知識、知識所在位置以及轉移的難易程度。</p>
</div><p><strong>Step 3: Visualize Knowledge Risks</strong></p>
<div class="lb-trans"><p><strong>第三步：可視化知識風險</strong></p>
</div><p>Leadership teams examine knowledge transfer maturity through the lenses of people, processes, technology, and culture to identify risk areas, knowledge silos, and overreliance on individual contributors.</p>
<div class="lb-trans"><p>領導團隊通過人員、流程、技術和文化的視角審查知識轉移的成熟度，以識別風險領域、知識孤島和對個人貢獻者的過度依賴。</p>
</div><p><strong>Step 4: Identify the Tactics Needed for Knowledge Transfer</strong></p>
<div class="lb-trans"><p><strong>第四步：識別知識轉移所需的策略</strong></p>
</div><p>With risks defined, IT leaders select knowledge transfer tactics based on the type of knowledge involved, how it needs to be transferred, and where AI and other technologies can support capture, access, and reuse.</p>
<div class="lb-trans"><p>在定義風險後，IT 領導者根據所涉及的知識類型、轉移方式以及人工智能和其他技術如何支持捕獲、訪問和重用來選擇知識轉移策略。</p>
</div><p><strong>Step 5: Build and Monitor a Knowledge Culture Roadmap</strong></p>
<div class="lb-trans"><p><strong>第五步：構建和監控知識文化路線圖</strong></p>
</div><p>CIOs and IT leaders create a roadmap that embeds knowledge transfer into daily operations, assigns ownership, tracks progress, and promotes learning, collaboration, knowledge reuse, and risk mitigation.</p>
<div class="lb-trans"><p>CIO 和 IT 領導者創建一個將知識轉移嵌入日常運營的路線圖，分配責任、跟蹤進展，並促進學習、協作、知識重用和風險緩解。</p>
</div><p>The <em>Build a Sustainable Knowledge Transfer Strategy</em> blueprint includes a comprehensive framework supported by practical tools, including a Knowledge Assessment &amp; Action Plan guide, Critical Knowledge Identifier tool, and a Knowledge Area Transfer Plan template. By applying these insights and tools, IT leaders can reduce the risk of knowledge loss, improve onboarding efficiency, support collaboration, and enable teams to focus on higher-value work.</p>
<div class="lb-trans"><p>_構建可持續知識轉移戰略_藍圖包括一個全面的框架，支持實用工具，包括知識評估與行動計劃指南、關鍵知識識別工具和知識領域轉移計劃模板。通過應用這些見解和工具，IT 領導者可以降低知識流失的風險，提高入職效率，支持協作，並使團隊能夠專注於更高價值的工作。</p>
</div><p>For exclusive and timely commentary from Heather Leier-Murray, an expert in IT leadership and knowledge transfer, and access to the complete <em>Build a Sustainable Knowledge Transfer Strategy</em> blueprint, please contact [email protected].</p>
<div class="lb-trans"><p>如需獲取 IT 領導力和知識轉移領域專家 Heather Leier-Murray 的獨家及時評論，以及訪問完整的_構建可持續知識轉移戰略_藍圖，請聯繫 [email protected]。</p>
</div><p><strong>About Info-Tech Research Group</strong></p>
<div class="lb-trans"><p><strong>關於 Info-Tech Research Group</strong></p>
</div><p>Info-Tech Research Group is the &#34;get things done&#34; partner for over 30,000 IT, HR, and marketing leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For nearly 30 years, tens of thousands of private and public organizations have trusted Info-Tech to lead their most important initiatives through periods of change and deliver outcomes that truly matter.</p>
<div class="lb-trans"><p>Info-Tech Research Group 是全球超過 30,000 名 IT、HR 和市場營銷領導者的 “完成任務” 合作伙伴。作為增長最快的研究和諮詢公司，Info-Tech 使領導者能夠做出明智的決策，並通過人工智能、戰略前瞻、逐步方法論、實用工具、行業領先的諮詢和培訓項目來轉型他們的組織。近 30 年來，成千上萬的私營和公共組織信任 Info-Tech 在變革時期引領他們最重要的倡議，並交付真正重要的成果。</p>
</div><p>To learn more about Info-Tech's HR research and advisory services, visit McLean &amp; Company, and for data-driven software buying insights and vendor evaluations, visit the firm's SoftwareReviews platform.</p>
<div class="lb-trans"><p>要了解更多關於 Info-Tech 的 HR 研究和諮詢服務，請訪問 McLean &amp; Company；有關數據驅動的軟件購買洞察和供應商評估，請訪問該公司的 SoftwareReviews 平台。</p>
</div><p>Media professionals can register for unrestricted access to research across IT, HR, and software, as well as hundreds of industry analysts through the firm's Media Insiders program. To gain access, contact [email protected].</p>
<div class="lb-trans"><p>媒體專業人士可以通過公司的 Media Insiders 計劃註冊以無限制訪問 IT、HR 和軟件領域的研究，以及數百位行業分析師。要獲取訪問權限，請聯繫 [email protected]。</p>
</div><p>For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.</p>
<div class="lb-trans"><p>有關 Info-Tech Research Group 的信息或訪問最新研究，請訪問 infotech.com，並通過 LinkedIn 和 X 進行聯繫。</p>
</div><p>SOURCE Info-Tech Research Group</p>
<div class="lb-trans"><p>來源：Info-Tech Research Group</p>
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Info-Tech 研究集團警告稱，隨着勞動力的變化和人工智能的加速採用，IT 領導者面臨失去關鍵知識的風險