Themes Cloud Computing ETF(CLOD.US)

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Themes Cloud Computing ETF
CLOD.US
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Salesforce Unveils Agentic Assistant at World Economic Forum 2026 Annual Meeting

Salesforce Inc. has launched Agentforce 360 at the 2026 World Economic Forum Annual Meeting in Davos, introducing the AI concierge app "EVA" to assist over 3,000 global leaders. The app provides navigation, personalized support, and meeting preparation using the Forum's data resources. This initiative, led by Salesforce's engineering team, enhances customer support, data connectivity via MuleSoft, and insights through Tableau, improving the event experience and decision-making for participants.

Reuters·
US
CRM
-2.75%
Reuters·
US
CRM
-2.75%

Salesforce Partners with Google to Launch Universal Commerce Protocol for AI-Driven Shopping

Salesforce Inc. has expanded its partnership with Google to launch the Universal Commerce Protocol (UCP), an open standard for AI-driven commerce. This collaboration will allow Agentforce Commerce merchants to integrate with UCP, facilitating real-time connections with Google’s AI shopping experiences. The initiative aims to enhance product discovery and checkout processes across Google’s platforms, promoting intelligent commerce. Further details on technical requirements and rollout timelines will be shared by Salesforce as the partnership develops.

Reuters·
US
CRM
-2.75%
Reuters·
US
CRM
-2.75%

EXCLUSIVE-Beijing tells Chinese firms to stop using US, Israeli cybersecurity software, sources say

Chinese authorities have instructed domestic firms to cease using cybersecurity software from U.S. and Israeli companies, citing national security concerns. Notable firms affected include VMware, Palo Alto Networks, and Fortinet from the U.S., and Check Point Software from Israel. The directive, issued recently, reflects China's efforts to replace Western technology amid rising tensions with the U.S. and concerns over potential foreign hacking. The Cyberspace Administration of China and the Ministry of Industry and Information Technology have not commented on the matter.

Reuters·
US
PANW
-0.04%
Reuters·
US
PANW
-0.04%

Salesforce Launches Proactive Customer Service AI

Salesforce has launched Proactive Customer Service AI, aiming to redefine customer service by resolving issues before they arise. This innovative system integrates predictive intelligence with actionable resolution tools, allowing for continuous monitoring of data to anticipate service events. By proactively notifying customers of potential disruptions and providing personalized guidance, the model reduces inbound calls and enhances customer satisfaction. The three-step workflow—Detect, Resolve, Optimize—improves resolution rates and operational efficiency. With 75% of companies investing in proactive services, this approach is becoming the industry standard, emphasizing anticipation over reaction in customer service.

StartupHub·
US
CRM
-2.75%
StartupHub·
US
CRM
-2.75%

Anthropic launches "AI colleague" Cowork, scaring off two major traditional software stocks, officially entering the autonomous execution phase

AI startup Anthropic has launched a new feature called "Cowork," which enables its chatbot Claude to directly operate computers and handle tasks such as file management. This innovation has caused market turbulence, leading to Adobe and Salesforce's stock prices dropping by 5.4% and 7.1%, respectively. The emergence of Cowork may impact the traditional software market, particularly in areas of document processing and customer information management. Currently, Cowork is only available in a Mac preview version, with the Windows version still under development, posing a risk of accidental file deletion

Stheadline·
US
CRM
-2.75%
US
ADBE
-2.62%
Stheadline·
US
CRM
-2.75%
US
ADBE
-2.62%
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