Beware of fraudulent Longbridge apps and websites to prevent fraud. 5 tips to keep your investment account safe!

Longbridge has recently received reports of fraud groups impersonating our company. These scammers are attempting to trick investors into downloading and using fake Longbridge App for trading.

Please be alert to the following fraudulent apps and websites:

Fraudulent websites:

Counterfeit malicious domain: http://push2his.eastmoney.com/

Counterfeit malicious customer service domain: cdn.bot03lw.cfd

These fraudulent apps and websites mimic Longbridge's official app by using Longbridge's iconic brand logo and brand abbreviation "LB", but they are in no way associated with Longbridge. Longbridge has reported these incidents to the relevant authorities. Please remain vigilant and avoid any suspicious apps, websites, SMS messages, or calls.

Longbridge hereby declares: Any app in Chinese mainland mobile or computer app stores claiming to be the Longbridge App is fraudulent. The official Longbridge App is not available in any app stores in the Chinese mainland. Apps found in these stores are fake. Please exercise caution and download the Longbridge App only through official channels.

Official download channels:

Download from app stores (recommended):

You can search for "Longbridge" in app stores outside the Chinese mainland (such as the App Store or Play Store) to download the Longbridge App for free.

Download from Longbridge official website:

You can also download the app for free by visiting the official website of Longbridge: longbridge.com.

If you have any questions during use, please contact Longbridge through official channels:

Hong Kong:

• Customer service: +852 3851 1777 | +852 2652 4496
• WhatsApp: +852 5223 6373
• Email: service@longbridge.hk

Singapore:

• WhatsApp (FAQ): +65 6330 3033
• Customer service: +65 6330 3030
• Email: contact@longbridge.sg

Global:

• Customer service: 400-071-2688

You can also contact our online customer service via the Longbridge App.

5 tips to keep your investment account safe

Investment scams are constantly evolving, but you can minimize risks by following these crucial steps. Longbridge's tips will help you identify fake apps/websites, prevent account theft, and act swiftly if you encounter suspicious activity.

1. Download only from official channels

• Download from Longbridge official website: longbridge.com
• Download from App Store/Google Play ****outside the Chinese mainland: Search for "Longbridge" to download
• After installation, check whether the developer name displayed in the app store matches Longbridge's official information and whether the app has a consistent version update history.
• If a URL looks suspicious, manually type the official domain to access it. Avoid clicking on short links or links with look-alike characters (e.g., swapping 'o' for '0', 'l' for '1').

2. Think before clicking links: Never enter passwords or one-time passwords (OTPs) via links from SMS/social media

• Any message urging you to click a link to log in, citing reasons like account anomaly, document expiry (e.g., W-8BEN), or upgrade verification, is highly likely to be phishing.
• Official WhatsApp messages and SMS from Longbridge currently do not contain any external links.
• If you receive any message claiming to be from Longbridge but containing a suspicious link,do not click, forward, or reply. Verify it immediately with our official customer service.

3. Achieve "full marks" in account security

• Enable two-factor authentication (2FA): Longbridge has fully implemented ****2FA to comprehensively protect your identity information and funds during login, trading, and all account operations.
• Change passwords regularly: use unique passwords for different platforms, and enable login notifications and alerts for unrecognized devices.
• Reject "remote assistance": Refuse any request to install remote control apps, share your screen, or disclose OTPs.

4. Three common fraud scenarios

1. Fake apps/websites: These mimic our name and logo, but have limited features and may trick you into making private transfers.
2. "Customer service" calls/Stock recommendation in chat group: Scammers may claim to be our staff, pressuring you to submit information or pay "deposits" to withdraw funds.
3. Phishing SMS/emails: These messages often cite reasons like risk warnings, tax updates, or event rewards to lure you into logging in.

The above scenarios are often scams. Please remain vigilant, stay cautious of risks, and protect your funds and information.

5. If you suspect fraudulent activity:

1. Stop: Close the suspicious site or uninstall the app.
2. Secure account: Change your password and log out from all devices. Set your 2FA to the highest level.
3. Preserve evidence: Take screenshots of or keep records (chat logs, links, caller numbers, transfer detail).

If you suspect a message source or need assistance, please contact us through Longbridge's official channels.

Longbridge is committed to providing you with a safe and reliable investment environment. Staying vigilant is the first step to securing your investments. Let's work together to raise fraud prevention awareness, so you can invest with peace of mind.