Deposit via PayNow Guide
This article will introduce the steps to complete the PayNow deposit process.
Please ensure that your trading account with LBS has been opened before initiating any fund transfers.
- Supported Currency: SGD
- Estimated Cost: Free
- Estimated Arrival Time: Under normal conditions, funds will be credited within 5 minutes. You will receive an email and a push notification once the deposit is complete.
Things to Note:
- Use a New QR Code: Generate a new QR code for each PayNow transfer and avoid reusing the same code.
- Validity of QR Codes: Each QR code is valid for only 5 minutes.
- Source of Funds: Funds should originate from your personal bank account. Deposits from third parties or joint accounts as well as credit card will be rejected and returned. Clients are responsible for any additional costs incurred during the refund process.
- Exceptions Requiring Longer Processing Time: In cases such as missing reference numbers, duplicate QR code usage, or discrepancies in bank account names, crediting funds may take a longer time. If funds are not credited within 1 business day, please contact our customer service.
How to deposit via PayNow?
Step1. Generate your unique QR code in LB app.
Login to your Longbridge app, go to "Portfolio" > "Deposit" > "PAYNOW".
Key in the deposit amount, then tap "Generate QR code".
Click "Save QR code" and proceed to your banking app.
Note: The Reference number must be indicated and is unique for each transfer.
Step2. Go to Bank Mobile App to complete the transfer.
DBS: Login to the DBS mobile app, click on "Pay & Transfer" and "Scan & Pay" to upload your unique QR code. The amount and reference number will be auto-filled. Click on "PAY NOW" to complete the transfer.
OCBC: Login to the OCBC mobile app, click on "Scan & Pay" and "Import" in the top right corner to upload your Unique QR code. The amount and reference number will be auto-filled. Click "Next" to complete the transfer.
UOB: Login to the UOB mobile banking app, click on "Scan to Pay" to upload your unique QR code. The amount and reference number will be auto-filled. Swipe to confirm.
Step3. Check your deposit history.
Once the transfer is complete, you will receive an email and a push notification confirming the deposit.
Alternatively, you can check the status of the transfer by going back to the Longbridge app > "Portfolio" > tap on the "Proof of Remittance" icon located at the top right corner.
Disclosures
This article is for reference only and does not constitute any investment advice.
Office hours of HK Hotline and Whatsapp: 9:00 - 18:00 * (GMT+8) on trading days
Office hours of Global Hotline: Trading days 24 hours; Non-trading days 9:00 - 18:00 * (GMT+8)
Outside of the above service hours, if you have any questions, please contact our online customer service.
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