Notice Regarding Service Adjustments Applicable to Clients Accessing Services from Mainland China

1. Why am I receiving this notice?

You are receiving this notice because your account is identified as an affected account under the relevant regulatory requirements. 

2. What services will still be available?

You will still be able to:

• Buy securities (until further notice) 
• Sell securities that you already hold
• Deposit funds into your account (until further notice)
• Withdraw existing funds from your account
• Receive asset changes resulting from passive corporate actions, such as: 

1. Cash dividends
2. Stock dividends
3. Stock splits
4. Reverse splits
5. Rights issues
6. Other company actions

3. Are my existing assets safe?

Please be assured that this adjustment does not affect the safety of client assets. You can continue to check your account balance, hold, and sell existing positions as usual.

4. Can I still access and view my account?

Yes. You will still be able to log in and view your account details, holdings, and transaction history through the platform.

5. Can I still sell my current holdings?

Yes. Selling securities that are already in your account will remain available.

6. Can I still withdraw funds from my account?

Yes. Your withdrawal operations will remain unaffected.

7. Will this affect my services if I am outside mainland China?

No. This adjustment does not affect the provision of services for existing investors outside of mainland China. The restrictions primarily target access and operations initiated from within mainland China.

8. Can my account still receive dividends or bonus shares?

Yes. Passive asset changes resulting from corporate actions will not be affected.

9. Can I transfer my holdings to another broker?

Subject to applicable laws and regulations as well as the requirements of the receiving broker, you may transfer your existing holdings to a compliant overseas brokerage account. The securities eligible for transfer and the applicable process will depend on the relevant platform and the receiving broker’s requirements.

10. How long do I have to sell or transfer my holdings?

Affected accounts will have a two-year transition period. During this period, you may continue to sell your existing holdings or transfer your securities to a compliant overseas brokerage account.

11. How can I contact you if I have questions?

If you have any questions, please feel free to contact us through the following channels:
WhatsApp Chat (for general enquiries)
+65 6330 3035
Trading days: 9:00am – 6:00pm (GMT+8)
Dealing Hotline
+65 6330 3030
Trading days: 9:00am – 6:00pm (GMT+8)

12. Why did I receive this notice if I currently reside outside Mainland China?

You may have received this notice because the information currently available to us, including your residency information, account records, or other relevant information, indicates that your account may be affected by these service adjustments.

If you currently reside outside Mainland China and the information we hold is no longer accurate or up to date, please contact our Customer Service Team and provide supporting documents for our review and record update.

13. What documents can I provide if I currently reside outside Mainland China?

If you currently reside outside Mainland China, you may submit supporting documents for our review. Such documents may include:

• Government-issued identification showing your current place of residence;
• Proof of overseas residence (e.g. utility bill, bank statement, tenancy agreement, residence permit, or other official documents); 
• Any other supporting documents reasonably requested by Longbridge for verification purposes.

Please ensure that all documents submitted are valid, accurate, and up to date

14. How does Longbridge determine whether my account is affected by these adjustments?

Longbridge will assess whether an account is affected by these adjustments based on account records, information provided by the client, and other relevant factors. Such assessments will be conducted in accordance with applicable regulatory requirements and internal review procedures.

If you believe that the information we hold does not accurately reflect your circumstances, please contact our Customer Service Team and provide supporting documents for review.