Anti-Fraud Statement & FAQs

There has been an increase in scams targeting clients across various industries. We’re committed to protecting your account and ensuring your interactions with us are secure. Below, you’ll find important information on how to verify official communication from our company and avoid scams.

How do I verify if a message or call is genuinely from Longbridge?

Our official communication channels are:

• App Notifications: Official announcements and updates are sent via push notifications through our official app.
• Email: Emails are only sent from our official email domain: xxx@longbridge.sg
• WhatsApp: Our official WhatsApp number is +65 6330 3033 and +65 6330 3035.
• Dealing Hotline: You can always reach us directly through our hotline at +65 6330 3030.

Our official social media channels are:

• Instagram: @longbridge.sg
• Facebook: @SGLongbridge
• TikTok: @longbridge.sg
• X: @SG_Longbridge
• Xiaohongshu: Leo 船长

If you receive a suspicious message or call claiming to be from us, double-check the source through these official channels.

What should I watch out for to avoid scams?

Here are some red flags:

• Requests for Payment or Bank Details: We will never ask for your credit card information, bank account details, or passwords over WhatsApp or email.
• Unsolicited Links: Be cautious of links sent via email or text that do not direct to our official website or app.
• Pressure Tactics: Scammers may create a sense of urgency, claiming immediate action is needed to secure your account or rewards.
• Unusual Contact Methods: Be wary if you’re contacted through non-official channels or personal accounts claiming to represent us.

What should I do if I suspect a scam or fraudulent activity?

• Do Not Engage: Avoid clicking on links or replying to messages you suspect are fake.
• Verify: Cross-check the communication with our official channels.
• Report: Contact us immediately via:
  • Our hotline at +65 6330 3030
  • Email us at contact@longbridge.sg

We’ll investigate and ensure your account remains safe.

How can I protect myself from fraud?

• Enable App Notifications: Stay updated with the latest announcements and offerings/promotions directly from our app, and ensure that your app is up to date to the latest version.
• Update Your Contact Details: Ensure we have your most updated phone number and email address.
• Be Cautious: When in doubt, contact us directly before acting on any unsolicited message.
• Use Strong Passwords: Regularly update your account passwords and avoid using easily guessable combinations.

Does Longbridge ever ask for sensitive information?

No, we will never request the following information through messaging channels or phone calls:

• Bank account or credit card details
• Account passwords
• OTPs (One-Time Passwords)

If you’re asked for this information, it’s likely a scam.

How do I know if a link is legitimate?

Ensure the URL directs you to our official website (www.longbridge.com/sg). Avoid clicking on links that look suspicious or unfamiliar.

If you have any additional questions or concerns, please reach out to us directly through our official hotline or email. Stay vigilant, and thank you for trusting us!