Q: What is auto-currency conversion?

A: Auto-currency conversion is a service that automatically offsets debit balance in the account by converting currency with a credit balance into currency with a debit balance. As a result, debit interest in the account is maintained at a minimum level. The currency selected for auto-conversion will be based on its amount in SGD equivalent, from highest to lowest.

Q: How do I enable auto-currency conversion?

A: To enable this service, kindly visit: "App” - "Me” - "More Settings” - "Account Preference" - "Auto-Currency Conversion".

Q: Under what circumstances will the auto-currency conversion be triggered?

A: When the account's net debit balance exceeds SGD 10.00 or the equivalent at 16:15 SGT on an SG business day, an auto-currency conversion will be triggered.

Note:

Prior to auto conversion, an email notification regarding your debit balances will be sent to your registered email address at 10:00 SGT.

In the case that any offset/conversion has been initiated by customer, then no auto-conversion which is performed daily at 16:15 SGT, will be further done.

Q: What is the exchange rate being used for auto-currency conversion?

A: The prevailing rate as of 16:15 SGT daily will be used for auto-currency conversion.

Q: Where can I find the conversion record?

A: To check the conversion records, kindly visit: "App” - "Portfolio" - "More" - "Fund Details". Alternatively, the daily statement will also encompass this information.

Q: How do I disable auto currency conversion?

A: To disable/ opt-out from this service, kindly visit: "App” - "Me” - "More Settings” - "Account Preference" - "Auto-Currency Conversion".